Rated 3.0 out of 5 by 2
Rated 5.0 out of 5.0 by Connie Beautiful!
My Cobblestone topped vanity is beautiful! I ordered 5 samples on-line to see the actual product. It was easy to select the Cobblestone. It arrived well-packed and was quite easy to install. It makes my bathroom really beautiful! It cleans very easily.
September 25, 2012
Rated 1.0 out of 5.0 by Sadie ordered twice and both sinks are defective
We ordered the St. Paul cobblestone vanity with rectangular sink. We paid $40 extra for the rectangular style. When we picked it up, we asked if they were often damaged, etc. We were told NO and so didn't thoroughly check the vanity. Big mistake. Got it home and installed it. It was very heavy and we had to get help to install. Once in, we removed all the protective plastic and there was a big flaw in the sink. No white finish was put on near the drain hole. I called the company - Woodcrafters, in TX and they had me send a picture and also scan and email our receipt. I didn't hear for 4 days and emailed again. They said they would re-do the whole thing. They will not reimburse you for any expense on your part for the installation. So when the 2nd vanity came in, we had to remove the original from the bathroom, load the first one up again in a borrowed vehicle with help from others, and take it back to Home Depot. This time we insisted that we see the entire product. They unpacked it and set it up on 2 carts. This time there were 2 smaller defects on the seam area of the front of the sink. Our choice was to order a third vanity or take $75 off the price, which Home Depot paid, not Woodcrafters. By this time our project was way overdue and we decided to take the money. If they had messed up 2 out of 2 sinks, we didn't give it much chance they could make one without a flaw. We spent over $800 on this vanity and it was very disappointing. We also had to install, remove, and install again with no reimbursement from the manufacturer. Upon installing it, we now notice that underneath the glaze on the countertop, there are many many circular scratches. Maybe from sanding or buffing it? The folks at Home Depot were nice but I don't think they should carry a product like this. I will never order anything from another vendor through Home Depot again. If you decide to buy something from Woodcrafters, do yourself a favor and inspect it thoroughly before you take it home. Also allow yourself about 3x the amount of time you think you will need for your project. If they can't get an upgraded sink right, what is their scorecard on the standard sink?
October 3, 2015