Rated 3.0 out of 5 by 1
Rated 3.0 out of 5.0 by Chris If your missing something, might have a little hassle.
I believe this could be an excellent product. It seems like it would be very sturdy. Note that the middle shelves do not have side supports and are single rivet, but the top and bottom are double riveted. Like I said it seems it would be very sturdy, if I could put it together. I was missing eight corner posts from my order. I tried to contact customer service and was pleased that they were looking into it. However, three days after my case was opened, I was informed parts were unavailable, I could return to a store for full credit. I didn't open these with the plans of repackaging, and honestly, this would be a chore. Plus I wanted shelves. I went online and researched, found the manufacturer and sent an email. I had this response in less than 24 hours.
You may purchase them through us.
The cost is $8.24 ea and they can ship via FedEx Ground.
Honestly if you tell Home Depot that there should be (1) Pallet and (1)
Bundle, they just have to find it in the store or their carrier lost the
Also, sometimes Home Depot will just issue a new PO at no charge to you but
you need to talk to Home Depot customer service at the store.
If you would like to buy from us, please e mail me the address you want
these shipped to along with credit card, or you may call 714-522-1700.
Back to HD customer service, live chat
Was again informed that the vendor did not supply parts, pasted the email from vendor and was told that it was the vendor who rejected the parts order. No solution, but was recommended to call CS.
Did that, and after forwarding the email, was given credit to buy the posts. I'd have to pay shipping, but I volunteered to that before even being told I would receive a credit. I was looking for a compromise that I thought was fair for everyone. I'd spend more in time and gas than the freight I will pay.
In the end, I judge a company by how they handle problems. It was a little bit of a hassle, but I came away completely satisfied. Will update when I get the post and assemble.
March 31, 2016