Rated 3.3 out of 5 by 69
Rated 2.0 out of 5.0 by Howie Great in theory.....
I have a big yard. Having an auto-wind sounded great instead of bending over and cranking. And in fairness, it started out well. But within a few months, the plastic gears began to slip (I presume being stripped). Say months 5-12, I had to help feed it by lifting the hose off the ground. The friction was too much to overcome. Now, it is extremely difficult to pull the hose out. It is a real struggle, although the auto-wind still works if I feed it by hand. But really? What nonsense. Use metal gears and I will pay the difference.....
April 19, 2013
Rated 4.0 out of 5.0 by Jayy Third one I've owned
A very conveinient garden tool to have, especially if you don't like rewinding a garden hose. The only two challenges I have with this item are(1) if you leave this device on rewind after the hose has been reround, it can ruin the water pumping thus in effect breaking it. the other (2) is the rewind valve outside the box. If left to direct sunlight which mind does, that will eventually break. However since this is made of plastic, thus has the "planned obsolescence".
Otherwise, this is a very handy garden tool to have.
March 10, 2015
Rated 1.0 out of 5.0 by Hammer Not every thing you pay a lot for is good.
Good idea. Might work if hose was 25 Ft. although is said to work on hoses up to 125FT. I bought it with a new 100FT. hose and it started to wind got stuck I had to pull hose then it started to wind untill it got tenstion on it again . this happened up to about 25FT. at that point you can hold some hose off the ground and it pulls it the rest of the way no problem just slower than a crank one would. I even made shure the drain hose was not pinched or blocked. Oh and it uses enough water to use when brushing your teeth or hand washing dishes as stated in instructions. They sugest trying to reuse that water but at this price it should do that for you to. Don't just stay away from this run.
April 7, 2012
Rated 1.0 out of 5.0 by helpfulreviewer Breaks easily.
My wife and I recently purchased a self-rewinding garden hose storage reel to make watering our plants an easier task. This has become especially important to us these days, as we are two super-seniors with super senior aches and pains. I researched the few units that are sold in our local stores and ultimately purchased two different models, both manufactured by Suncast. In the hopes of helping future buyers I will share the good and the bad I have learned. In short, the first unit is model number RSH125 purchased at Home Depot and is a model that has been sold by various retailers for the past several years. It is remarkably prone to breaking and is poorly built, as many users have already reported online. Our unit lost a gear during initially setting it up, and I returned it immediately after witnessing first hand just how poor its mechanical structure really was. The second unit is model RSW125 purchased at another vendor and is an improved newer version of its almost look-alike cousin. No reviews of this newer model have been written to my knowledge. It appears solid enough that I have now purchased and installed three units for our home. These units are an absolute pleasure to use
However, if you want the hose reel to keep working for more than just a few weeks, you ABSOLUTELY MUST be certain to do one thing that is barely hinted at in the owner’s manual: You must draw the hose out and rewind it while keeping the hose straight in front of the unit so that the hose guide may properly feed the hose on or off the reel. If you create a significant angle to the hose reel, I guarantee that the whole mechanism will fail within a few weeks. This is because, although the new model has a stouter hose guide and mechanical casing, the mechanism is still too weak to survive the added forces placed on it when a hose is not straight in front of it when the hose is drawn in or out. The owner’s manual properly warns that you must help the hose avoid snags by obstacles like bushes or lawn furniture as the hose is reeled in. Also, you must stake the rear of the frame to the ground with the stakes and mounting brackets provided. I installed my own clamps to the front of the frame as well, to provide additional stability over that provided by the somewhat weak rear brackets.
In online reviews, some purchasers of the older Suncast RSH125 and still earlier models express high satisfaction. Others express extreme disappointment. I totally side with the latter. To give some belief in my review I will only say that I am a retired scientist and engineer, and have earned an international reputation for designing and building robust quality scientific instrumentation. I am trained to sort out the good from the ugly.
The Suncast website and various retailers offer models that are virtually identical to the older RSH125 but come in subtly different model numbers and are identified as models RSH125 alone or the same ID appended by the letters D, J, or U. It is VERY UNCLEAR in the scant descriptions at the Suncast website if one unit is different from another except for color. This lack of clarity is perhaps understandable, as all models are still actively sold by different retailers. Other units have been sold since 2003 and have been marketed under various model and manufacturer names: No-Crank, ReelSmart, and now most recently Touch & Go. All are water-powered hose rewinding units and have been developed by the same original company, Hydro Industries. Today the dominant manufacturer name is Suncast
Our first Suncast model RSH125 was amazingly under-engineered and made of thin, fragile plastic that felt so flimsy I doubted it would last even one season. After initial setup, I manually spooled out the hose easily and was highly impressed with how easily the unit then automatically rewound the 100 ft 5/8 inch hose. A second trial of spooling the hose out and rewinding it resulted in one gear falling out of the unit. I was finally able to reinstall the gear, but doing so was ridiculously difficult (poor human engineering). I returned it for my money back.
Although at first glance the second unit, the newer Suncast RSW125, appears nearly identical to the older RSH125, a closer inspection reveals that it is a significantly improved model. The Suncast website is virtually mute about what differences exist between the newer and older models, and hardly identifies the newer RSW125 as “new.” I find that the RSW125 incorporates thicker, curved, stiffer outer walls (the curved design alone aids considerably in stiffening the original design of the flimsy rectangular box of the RSH125 model). It also utilizes a relocated gear train that is more accessible if repair is needed, superior stiff mounting brackets, a tougher hose guide, and a thicker, superior, drain hose. While some users of the older RSH125 series of models report successful experience over more than one season, this amazes me. My own experience is consistent with the negative reports of many other users. I would frankly advise anyone to avoid purchase of these models. The superior improved model RSW125 is available at the same, or slightly lower, price. Whether its exterior walls will withstand the Arizona sun, and whether its interior gears will continue to work for several seasons is currently pure conjecture. However, I am at least hopeful that this clearly superior model will prove worthy of our purchase. My wife is delighted with the ease of auto-rewinding a hose with this new unit, but she complains a bit about how careful she must be in aligning the hose with its front. Such is the price we pay for this wonderful labor-saving device, at least if we want it to stay around for a while.
May 6, 2011
Rated 1.0 out of 5.0 by Troy Junk..
This is/was my second of these and after about 2 years the pump dries out causing unnecessary resistance when switching to rewind and SNAP! The handle shears right off. CHEAP design, great concept...Do what I'm doing, get a cheap manual powered model..If it goes, who cares..Get another and save your hard earned money...
May 25, 2012
Rated 4.0 out of 5.0 by stack Works pretty well if you use it properly
Product works well if you use it as recommended. The handle that engages the retraction feature broke after a couple months, but I called suncast and they replaced it free with a re-engineered stronger one. It was easy to replace myself (3 screws) and the replacement handle has been good for 2 years. I suggest dragging the end of the hose back to the reel with you when you go to rewind it, and just giude the hose in the housing while it rewinds itself to keep stress off the spiral winder guide.
April 7, 2013
Rated 4.0 out of 5.0 by Spotz Not bad
Bought it yesterday from my local store. Does what it says. Just know it'll spit out 4-5 gallons of water on the rewind operation depending on how much hose is pulled out. But if you feed the discharge hose into a watering can or barrel you can use the water for something else useful. We'll see how long the plastic gears last.
June 3, 2012
Rated 4.0 out of 5.0 by richie I dont have to bend over
this is a great product but one of the problems you are going to have in the future is the plastic handle will break plastic always breaks it needs to be made out of metal
June 25, 2012