0400300000401

The Home Depot

Model S36GEN800

Internet #205165838

3-Year Protection Plan for Generators ($500-$799.99)

Frequently Bought Together

Product Overview

Get peace of mind for all of your home-improvement products with The Home Depot Protection Plan. If your product experiences a covered failure, we will repair your product or replace it with an eGift Card or check. After you purchase your Home Depot Protection Plan, a separate confirmation email will be sent to you. This confirmation will include the terms & conditions and provide instructions on how to file a claim should your product experience a covered failure.

  • There are no deductibles
  • Coverage begins when the manufacturer’s labor warranty ends and provides 3 additional years of protection
  • Day one benefits include: Power surge protection and 24/7 customer support from the day you purchase the plan. Simply call 1-800-HOMEDEPOT for support. Additional benefits begin following the expiration of the MFR warranty (see below)
  • Delivered by email




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Customer Questions & Answers

17 Questions15 Answers

Customer Questions & Answers

3-Year Protection Plan for Generators ($500-$799.99)
3-Year Protection Plan for Generators ($500-$799.99)

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1 answer

Do I have to buy the plan at the time of the purchase of the generator or can I buy in say 30 days after the purchase of the generator?

This question is from 3-Year Protection Plan for Generators ($1000-$1999.99)
Asked by
Portland OR
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June 7, 2016
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Answer (1)

June 9, 2016
Answer: 
Hello - you can purchase the protection plan within 30 days of purchasing the eligilbe product plan.
Hope this helps.
The HDPP Team
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1 answer

How long is the factory warranty, and who is contacted during that petiod?

This question is from 3-Year Protection Plan for Generators ($1000-$1999.99)
Asked by
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April 5, 2016
If factory warranty is one year does that mean I would have a total of four years coverage?
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Answer (1)

April 7, 2016
Answer: 
Factory warranty varies from manufacturer and product. If your product fails during the MFR warranty period, you will be transferred to the manufacturer for service. When the MFR warranty expires, the 3 year extended protection plan begins.
Hope this helps.
The HDPP Team
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1 answer

Define "extended"

This question is from 3-Year Protection Plan for Generators ($2000-$4999.99)
Asked by
Virginia
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January 28, 2016
The original warranty is for a total of 5 years or 2000 hours use. The first 2 years cover labor and parts, with the last 3 covering parts only. THD policy would give a total warranty of 8 years #manf + THD#. Does THD policy include labor for 6 years total #difference from the manf first 2 year labor coverage period# or will THD policy just cover parts for an additional 3 years after the manf warranty is expired?
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Answer (1)

February 18, 2016
Answer: 
Thank you for your recent inquiry with The Home Depot, Dante. Coverage begins when the manufactures labor warranty ends and provides 3 additional years of protection. You can view all of the details here:
http://www.homedepot.com/catalog/pdfImages/e0/e0049d5d-560f-4f5e-ae41-ece26fbfd749.pdf
We appreciate your business and look forward to serving you in the future. Thank you for shopping Home Depot.
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0 answers

Is an inverter needed?

This question is from 3-Year Protection Plan for Generators ($1000-$1999.99)
Asked by
Michigan
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January 23, 2016
This generator would be use via a transfer switch. If powering sensitive electronic equipment such as computers, should a UPS be used?
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