0400000009797

The Home Depot

Model S36MOW400

Internet #205365204

3-Year Protection Plan for Mowers ($300-$399.99)

Frequently Bought Together

Product Overview

Get peace of mind for all of your home-improvement products with The Home Depot Protection Plan. If your product experiences a covered failure, we will repair your product or replace it with an eGift Card or check. After you purchase your Home Depot Protection Plan, a separate confirmation email will be sent to you. This confirmation will include the terms & conditions and provide instructions on how to file a claim should your product experience a covered failure.

  • There are no deductibles
  • Coverage begins when the manufacturer’s labor warranty ends and provides 3 additional years of protection
  • Day one benefits include: 30% Reimbursement on select maintenance parts, power surge protection and 24/7 customer support. Simply call 1-800-HOMEDEPOT for support. Additional benefits begin following the expiration of the MFR warranty (see below)
  • Delivered by email




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Customer Questions & Answers

13 Questions13 Answers

Customer Questions & Answers

3-Year Protection Plan for Mowers ($300-$399.99)
3-Year Protection Plan for Mowers ($300-$399.99)

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1 answer

What if it just won't start/crank? - am I covered?

This question is from 3-Year Protection Plan for Mowers ($300-$399.99)
June 19, 2016
I've purchased 2 of the Toro self-propelled mowers in the past 5 years. In both instances they were advertised (with stickers on the hood of the mower engines) as "guaranteed to start," and after the first season, the mowers wouldn't crank. Of course, there's no choke or primer and I just pull and pull until my arm nearly falls off. I took it into the Home Depot where I purchased it and they suggested I ship it back to Toro (yes, ship it . . . ) and wanted to charge me $50+ to "check it out" at the local store. I didn't get the joke.

If I buy this protection plan and the mower I purchase won't start next fall, will it cover getting the mower started next by the local team? If so, that will be worth it. Thanks.
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Answer (1)

June 20, 2016
Answer: 
Hello - thanks for your question. The protection plan covers the unit for failures due to many reasons. But the basic premise of the plan is that it will ensure the product works as it is designed to. As long as there is no clear evidence of tampering or accidental damage, then the mower would be repaired or replaced for its purchase price with no out of pocket expenses to you, the customer.
Hope this Read More
Hello - thanks for your question. The protection plan covers the unit for failures due to many reasons. But the basic premise of the plan is that it will ensure the product works as it is designed to. As long as there is no clear evidence of tampering or accidental damage, then the mower would be repaired or replaced for its purchase price with no out of pocket expenses to you, the customer.
Hope this helps.
The HDPP Team Read Less
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1 answer

can I purchase 3 yr protection plan within 30 days of mower purchase?

This question is from 3-Year Protection Plan for Mowers ($300-$399.99)
Asked by
Indianapolis
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May 28, 2016
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May 31, 2016
Answer: 
Hello,
yes you can. You have up to 30 days to purchase the plan from the date you purchased your product.
Hope this helps.
The HDPP team
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1 answer

extended warranty

This question is from 3-Year Protection Plan for Mowers ($300-$399.99)
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December 21, 2015
I purchased the mower Model # RY40170, and 3 extended warranty. The mower is warranty for 5 years. After 5 years, is my extended warranty start? (for example-purchased mower 12/21/2015- manufacture warranty to 12/21/2020, so the extended warranty starts 12/22/2020 to 12/21/2023??)
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Answer (1)

December 23, 2015
Answer: 
Hello,
your understanding is correct. If your manufacturer warranty lasts for 5 years, the HDPP plan will begin after it expires (5 years from your purchase date), and last for 3 years after.
Hope this helps.
The HDPP Team
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1 answer

30% reimbursement of select maintainance parts. What parts exactly are included? Blades? Plugs? What else? Kinda vague.

This question is from 3-Year Protection Plan for Mowers ($300-$399.99)
Asked by
Denver, CO
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September 1, 2015
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Colorado Springs, Colorado
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Home Improvement Profile: DIYer
September 6, 2015
Answer: 
I called the customer care line about this, regarding an electric lawn mower, and was advised that covered parts include batteries, belts, blades, spark plugs and tires, to name a few. There is also a maximum limit of $500 worth of parts purchases throughout the life of the plan, that can be covered. Also, you should receive the terms and conditions of the plan, when you purchase the product/plan and Read More
I called the customer care line about this, regarding an electric lawn mower, and was advised that covered parts include batteries, belts, blades, spark plugs and tires, to name a few. There is also a maximum limit of $500 worth of parts purchases throughout the life of the plan, that can be covered. Also, you should receive the terms and conditions of the plan, when you purchase the product/plan and this information should be included in that.
Hope that is helpful! Read Less
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