Rated 4.3 out of 5 by 424
Rated 2.0 out of 5.0 by abcd12 watch out for parts working loose, getting lost with use
Bought new model 38473 last Fall, assembled it and waited for snow. Only used it once late in 'Feb to clear an 8 inch snowfall.It did an adequate job, compared to my ancient Sears electric beast that died a year ago. BUT... noticed the nut/bolts holding the chute swivel part had worked loose and were not found except one washer and one nut, and yes, I did read and follow assembly directions. Suggest you check tightness of all assembled parts on yours after each use so you don't experience my disappointment.
-Retired 68 year old.
July 26, 2016
Rated 1.0 out of 5.0 by Jose Don't Buy
Bought this blower December 2015 and the manufacturer operating and storing instructions.
In July I tried to start the blower to show it to a friend and the blower did not start. Home Depot told me the warranty is with Toro not them. Took the blower to a Toro dealer who charge me $158 to replace the carburetor.
Called Toro customer service and complained but they will not honor the 2 year warranty.
July 26, 2016
Rated 4.0 out of 5.0 by karenfromusa Good for light, powdery show
I had a two stage snow blower, but I didn't like it because it was too heavy, and I also did not like dealing with the pneumatic tires going flat. I bought this model because it is the smallest gas powered snow blower sold by Home Depot. Also, it has the Toro name, and I liked that. It weighs only 58 lbs., so I can lift it by myself into and out of the shed, and into my vehicle if and when it ever needs service.
A few days ago, we got hit in the Salt Lake City area pretty hard with snow. At my house we got about 14-16 inches of snow, so I was able to give this Toro a real workout. It is not rated for this much snow, plus the snow was quite wet and heavy. Still, it cleared my driveway, but I had to sort of man handle it at times. It struggled and seemed to want to die a few times. I had to work it back and forth to get through the highest areas. I do not fault the machine for this because I was making to do more than it is rated for.
The next day after it continued to snow all night, I snow blowed the same areas I had done the day before, and there was only about 6 inches of very light and powdery, newly fallen snow. The Toro went through this like butter.
I took me a couple of times of using it to get the knack of the self propelled action from the rotor touching the ground. I found that if I placed my chest against the handle bar and put some weight against it while lifting the back wheels, I could get it going consistently forward without too much effort.
I agree with comments form other reviewers about the gas cap. Come on Toro, what were you thinking?! I was down at the end of my driveway when I ran out of gas. It was dark and cold out, and I COULD NOT get the gas cap off with my hand. I eventually had to go all the way back into the house and get a pair of channel lock pliers to get it off. This needs to be redesigned. Safety is one thing, but the gas cap needs to be taken off to put gas in at some point. Don't make it impossible!
Whether or not I would recommend to someone else to buy this model depends on what they are after. If you want to go through very high, heavy snow quickly, then get a 2 stage. But if you want something that you can lug around by yourself, then this is a good choice. It gets the job done, but it takes more effort. For me, I like the small size enough that the additional effort is worth it.
One suggestion I would make is that I would like to see a snow blower with larger wheels, so it would be easier to push, sort of like those that are on some mowers. Overall this is a good buy with good value for the price paid.
December 16, 2015
Rated 5.0 out of 5.0 by sixbrad Awesome Snow Blower
I picked up the last one at Home Depot the day before a 30" storm. I added gas and oil, and it started up on the 2nd pull. I cleared 12" twice and 6" once, and this little machine powered through the white stuff without a problem. It cleaned down to the pavement. It's light and maneuverable. I was a little fearful that it wouldn't be powerful enough to clear 12"+ inches at a time, but I found that if cleared 75% of a full swath, it had no difficulty. I'm very satisfied with this machine. I purchase the electric start version because that's the only model Home Depot had, but based on how easy it starts, I don't think I'll ever need to use it.
February 10, 2016
Rated 4.0 out of 5.0 by Retromomof2 Great little snow blower
Beats shoveling and a sore back! But...make sure you go through it and tighten all the screws and nuts on the rotor assembly and 'paddle'. I had 2 of them fall off within the first 5 minutes of using a brand new machine. Toro was great about sending out replacement parts, but this never should've happened with a new machine right out of the box. I used it today for the second time to clear about 8" of very heavy and wet snow; it bogged a bit but I took my time and made several passes. Was able to get down to bare pavement after about 3 passes which I didn't think was too bad considering how heavy the snow was. Haven't tried the electric start yet, but it started on the second pull as advertised.
March 24, 2016
Rated 2.0 out of 5.0 by DisappointedInMA Machine OK, Customer Service NO
I bought this for this winter. I only needed it for a couple of paths and for a little cleanup after the driveway was plowed. As luck would have it, we only needed to use it twice in this snowless winter. The second time I used it I noticed the wheels were at an odd angle. I found that the axle was bent. I assume it was like that out of the box since there was no use that would damage the part. No big problem I thought. I was ready to store it away for the season and I would just contact Toro, they would send me a new axle. Not so much. They just directed me to the Toro service centers in the area. I emailed that I actually wanted an axle, not the location of a servicer and they told me they couldn't do that.
Some people may think this level of service is acceptable. I do not. $400 snowblower, used twice, just needs a 24 inch metal rod. I can and will buy the part online, but I will not being buying another Toro anything.
April 24, 2016
Rated 5.0 out of 5.0 by Larry Looks good
Like the way it is built.. No snow in VA yet... So we will see
May 3, 2016
Rated 2.0 out of 5.0 by Mica parts missing, too small
the Knob to attach the Chute to the machine...the ID of the know is smaller than the bolt on the machine. Toro has given me the run-around about replacing the knob!! I am returning the machine.
Home Depot worked with me, I am returning the machine! No directions on how to start it!
Toro does NOT supply power cords for any Electric Start Snow Blowers. Ridiculous....when you pay $400.00 for the machine. Should be ready to go!!
April 2, 2016