Rated 3.6 out of 5 by 7
Rated 4.0 out of 5.0 by puppyowner good so far
I bought this product because of the good reviews, 4 for quality, because I haven't had it that long. Have received many compliments on its look.
However, it does get hot when in direct sunlight, can not go barefoot, which means it is to hot for puppy to walk on or stand to do what they need to do. That little fact was not in any of the reviews.
July 25, 2012
Rated 1.0 out of 5.0 by Phil Worst company to deal with ever!!!
Well, where do I start....The only good thing I can say about Turf Evolutions is that the final product looks great in my backyard. It is too soon to tell, but I hope that the turf holds up and is as durable as they said it was. Other than that, it was a nightmare to get to that point! From not showing up for 3 days without any notice (which I was initially lied to about why they didn't show up...I was told the crew was in a vehicle accident at first, but found out it was because of a management restructuring within the company), the first day they did show up the workers didn't bring the materials they needed, and apparently planned to pick up the materials at Home Depot on their way. They hadn't checked with Home Depot to see if the store even had those materials, which they didn't, and had to send majority of the working crew to a further Home Depot (2 hrs away), so the first day of work there was no actual work being done. For the base I was told they were using decomposed granite, which is not what was used. Everyday the working crew (which I was told this was their best crew) was there, they left water bottles, soda cans, and trash in my pool and all over my yard which my dog would get a hold of. They moved my water hoses from the front of the house to use in the backyard, but never put things back where they found them. The crew took off with my shovel and landscaping rake, and even broke my pool net pole and hid it behind my pool filter! The crew forgot the paperwork for me to sign on the last day, so had to drive out the following day, which he said he would arrive at 3:30pm and didn't arrive till 8:30pm and still didn't have all the paperwork! Come to find out that the salesman that did the initial measurements of my backyard measured short by 1500 sq ft, so that was a bit of a plus I guess, but caused delays because the crew was short materials. I complained to the management and even the owner about everything that took place, the lying, lack of punctuality, cleanliness, and professionalism by this company as a whole and that I expected some sort of compensation for all of this, since it was a $29,000 project. Finally the owner called me and offered to take off $2,000 (which $1,488 of that was for bender board they didn't use, & $20 for the pole they broke, so basically $500 for all the headache & unprofessionalism)!!! I am reporting all this to Home Depot as well since they told me they have been considering dropping this company from their stores. Most unprofessional and worst customer service I have ever experienced from a company! I should have done my research on this company first.....
July 1, 2015
Rated 2.0 out of 5.0 by Tori Disappointed
I looked at this turf while in the Home Depot in Westchester. The materials they showed me and my spouse had outdated prices from the company they contract, TURF EVOLUTIONS. From the prices we saw on the samples we were expecting it to cost about $2,000.00 and it was twice that. We still went ahead. SOME of the people working with the company are great. The sales guy from Turf Evolutions was lovely and helpful. The rest of the employees were okay to less than okay.
This is a very expensive investment, and I felt that for what I paid, my concerns were not adequately addressed. They had to remove 4 inches of soil prior to installing the turf. In doing so, they exposed a plumbing cylinder to a greater degree than it had been previously. So there is an ugly black silo sticking out of the artificial grass that was barely noticeable before. The people they sent to do a so-called repair were not willing or able to address the problem and it was left at that. No follow up from the company. If I spend four thousand dollars with your company and you can't call to address my concern you have lost my loyalty as a customer.
January 19, 2015
Rated 5.0 out of 5.0 by Denbe Looks great!
Installation is straightforward if the prep work is done properly.
June 18, 2013
Rated 5.0 out of 5.0 by Rich Product works just as we had hoped.
The turf has worked well as a pet area and they have been very comfortable using it. It is exactly what we had hoped for.
June 5, 2012
Rated 4.0 out of 5.0 by sunshynelb not the best for the $ but it's fine
for the amt of $ i paid it would have been better to have someone professionally install it
February 26, 2013
Rated 4.0 out of 5.0 by Goldie Looks real!
Great product to use for "dog scaping". Easy to install.
May 30, 2012