Rated 2.6 out of 5 by 17
Rated 3.0 out of 5.0 by mittyy 5520 Replacement pellet stove
I have the 5520 as a replacement for the window pellet stove recall. It started out great but after the fourth start it failed to ignite the pellets. I have checked the trouble shooting chart and everything seems to be fine. I did notice the rod was about 1/2 inch in the tube. I have been starting it manually and have had no other issues. It just wont start automatically.
It seems to heat nicely we have it in our basement.
I like this stove and so does the wife.
I believe I need to adjust the starter and see what happens.
I like the fact you can add a millivolt thermostat.
I will u
November 20, 2015
Rated 4.0 out of 5.0 by Steven Nice stove, good overall value
This is the second USSC pellet stove that I have purchased. I find that it heats well and lights without issue. My first stove had igniter problems. The only reason for 4 stars is that I find it a little loud, even on the lowest setting.
January 16, 2016
Rated 5.0 out of 5.0 by Jazze Worth the Money and not just the Stove
I ordered this online as an alternative source of heat and was very sceptical. The stove's performance was better than anticipated. Once the stove was installed (by a different company) (you will have to get the vent piping, not included with the stove) it provided the space it was purchased for with an ample amount of heat with some to spare. I purchased this stove as an alternative heating source for a large barn I was looking for a hopper size that would not need to be tended to as often.
December 31, 2012
Rated 1.0 out of 5.0 by Suzzette Such A Disappointment!
I purchased this stove to use as a primary heating source for a renovated living space with no furnace. The space is just over 1800 sf so this was perfect. I received it in October and installed it in December figured the space would be set for the winter season. It stayed lit for portion of the heating season and while it was working it was wonderful. It went out and I had to replace the control panel. Then I had to replace the exhaust blower. Last season, I had to close off that section of the house because the stove would not start at all. I have cleaned all parts of the stove in spring in the hopes that I could get it working this heating season, to no avail. I have sought someone to repair the stove and have not been able to locate a service man in my area. So I have another heating season with NO HEAT in half of my home. I have gone thru the trouble shooting steps and still don't have an answer as to why my stove will not start. It appears that I may have to replace the control panel and the air switch, hoping this will work but these are hefty priced items. It appears I will need to replace this stove with another if I can't repair it as it is needed as a primary heat source in my home. I had high hopes for this stove and am sorely disappointed.
November 24, 2015
Rated 3.0 out of 5.0 by Crash OK Stove if willing to maintain it, baby it, and mess with it
I have had this stove since Jan 2012 - 2 full years now. The stove construction and hopper size is good. The heat output is good. It is solid built. It is good that it hold 3 bags of pellets. The design of this stove does have issues - in how the burn pot is held in the unit. I can run the stove on 2 or 3 for only short periods of time. I have learned to limit the air leaks around the burn pot to get better performance. Also, I did get the burn pot kit gasket from US Stove and installed it - this helps some. I empty the burn pot out twice a day - once in the morning and once again before going to bed. I can run the stove at 2 now overnight, but modifications were required. I have had to reduce air flow from the air wash on the glass window - about 75% reduction. I have also replaced the the holding clamps for the ash drawer with bolts and wing nuts, to get tighter seal. Its very important the no air gets sucked in around the draw or around the access door. I have added gasket to both. There are upsides. Parts are easy to find and order online. Many of the parts are common to other US stoves. I also have outside air plumbed to the unit and my total exhaust length is only about 7 ft, including T-clean out and one elbow out the house. Also, I purchased the stove on sale for $900. I have not had issues with US Stove customer service - then sent out the fix kit for free including pdf documentation on how to install yourself - it was easy. But, the kit did not completely fix the issue. Btw, some others have complained about cleaning the burn pot out - it should be noted that you need to clean the burn pot daily or at a very min every other day to remove klinkers - this is normal. The stove does not have an agitator for the pot. Unfortunately, even with my fixes, I have to clean it out 2 times a day. I'm getting a 2nd stove for house in order to get completely off oil soon. I will be reading the other reviews for other stove to see if there is a better performing stove - and at the same price point.
January 3, 2014
Rated 1.0 out of 5.0 by sunshine Do not look twice
This stove looks great & has a huge capacity. However, even with the factory fix kit, this is a horribly functioning stove. It can barely run 24 hrs without pellets stacking up in the burn pot (on the lowest of low burn rates, no matter the position if the flume) and overflowing into the ash box. After which you have to allow the stove to cool completely, vacuum & detail the inside of the stove in order to get another 24 hours of warmth. Do yourself a favor, do not be sold on looks. If you use the stove once or twice, perhaps for a garage, give me a call, I'll gladly give this mine to you.
February 11, 2015
Rated 1.0 out of 5.0 by rick very disappointed
First the stove trips the ground fault when auto ignite is used. (my other stove will not do this on the same circuit). The first night i was suprised to see the burn pot was overflowing and filling the house with smoke. manual sugest changing the feed rate ( I am still looking for the RESET TRIM button mentiond in the manual I think they are refering to the low feed adjust) I was able to change the feed rate and adjust the damper. This did solve the burn pot over fill problem but not the smoke. The final straw came when the handle broke off in my hand. All this happened the first day with less than 5 cups of pellets being used. I hope Home Depot will not give me a hard time returning this due to it being a internet only item.
November 8, 2012
Rated 1.0 out of 5.0 by Roger This is really bad
My opinion is I just wasted my money. The burning pot fills up if put above the lowest heat (feed) setting. The window blackens with soot and need to be cleaned, along with the burning pot every day. I can not use mine more then a few hours at any given time. I called customer service left a message three times and never heard from them. Sent two emails again nothing. Then called and left a message that I was going to return the stove. That got an email and some parts that were supposed to correct the problem. They corrected the problem for a month then the same problems started again. I will be looking for another stove from another manufacturer. My best advice is to look for another brand because this one fails to perform as it should and the company does not seem to know how to fix their problems
December 6, 2013