Rated 2.5 out of 5 by 15
Rated 1.0 out of 5.0 by nickman JUNK!!!!!!
This unit is a waste of money! Stove does not heat well. Mine is 2 years old and has NEVER met advertised specs! My 20 year old one was much more efficient.
It requires daily maintenance. There is NO customer service from the factory at all…..you are unlikely to even get a return call!
October 18, 2016
Rated 5.0 out of 5.0 by Jazze Worth the Money and not just the Stove
I ordered this online as an alternative source of heat and was very sceptical. The stove's performance was better than anticipated. Once the stove was installed (by a different company) (you will have to get the vent piping, not included with the stove) it provided the space it was purchased for with an ample amount of heat with some to spare. I purchased this stove as an alternative heating source for a large barn I was looking for a hopper size that would not need to be tended to as often.
December 31, 2012
Rated 3.0 out of 5.0 by UpstateNY OK Stove if willing to maintain it, baby it, and mess with it
I have had this stove since Jan 2012 - 2 full years now. The stove construction and hopper size is good. The heat output is good. It is solid built. It is good that it hold 3 bags of pellets. The design of this stove does have issues - in how the burn pot is held in the unit. I can run the stove on 2 or 3 for only short periods of time. I have learned to limit the air leaks around the burn pot to get better performance. Also, I did get the burn pot kit gasket from US Stove and installed it - this helps some. I empty the burn pot out twice a day - once in the morning and once again before going to bed. I can run the stove at 2 now overnight, but modifications were required. I have had to reduce air flow from the air wash on the glass window - about 75% reduction. I have also replaced the the holding clamps for the ash drawer with bolts and wing nuts, to get tighter seal. Its very important the no air gets sucked in around the draw or around the access door. I have added gasket to both. There are upsides. Parts are easy to find and order online. Many of the parts are common to other US stoves. I also have outside air plumbed to the unit and my total exhaust length is only about 7 ft, including T-clean out and one elbow out the house. Also, I purchased the stove on sale for $900. I have not had issues with US Stove customer service - then sent out the fix kit for free including pdf documentation on how to install yourself - it was easy. But, the kit did not completely fix the issue. Btw, some others have complained about cleaning the burn pot out - it should be noted that you need to clean the burn pot daily or at a very min every other day to remove klinkers - this is normal. The stove does not have an agitator for the pot. Unfortunately, even with my fixes, I have to clean it out 2 times a day. I'm getting a 2nd stove for house in order to get completely off oil soon. I will be reading the other reviews for other stove to see if there is a better performing stove - and at the same price point.
January 3, 2014
Rated 1.0 out of 5.0 by sunshine Do not look twice
This stove looks great & has a huge capacity. However, even with the factory fix kit, this is a horribly functioning stove. It can barely run 24 hrs without pellets stacking up in the burn pot (on the lowest of low burn rates, no matter the position if the flume) and overflowing into the ash box. After which you have to allow the stove to cool completely, vacuum & detail the inside of the stove in order to get another 24 hours of warmth. Do yourself a favor, do not be sold on looks. If you use the stove once or twice, perhaps for a garage, give me a call, I'll gladly give this mine to you.
February 11, 2015
Rated 1.0 out of 5.0 by rick very disappointed
First the stove trips the ground fault when auto ignite is used. (my other stove will not do this on the same circuit). The first night i was suprised to see the burn pot was overflowing and filling the house with smoke. manual sugest changing the feed rate ( I am still looking for the RESET TRIM button mentiond in the manual I think they are refering to the low feed adjust) I was able to change the feed rate and adjust the damper. This did solve the burn pot over fill problem but not the smoke. The final straw came when the handle broke off in my hand. All this happened the first day with less than 5 cups of pellets being used. I hope Home Depot will not give me a hard time returning this due to it being a internet only item.
November 8, 2012
Rated 1.0 out of 5.0 by syav58 not a good product, would not recommend....
wood not recommend this stove, the pot fills with pellets and will not burn and you have to clean it everyday, does not put out the heat that it should, have to keep it on med, because if you put it on high it fills with pellets and will not brun until cleaned.
and the ash pot is to small does not hold much.. I had a pellet stove at one time I know how it should work, and this one does not cut it...house is always cold... bad thing is,I have something that does not work right and I will have to buy another one....what do I do with this one.....
January 1, 2013
Rated 1.0 out of 5.0 by Roger This is really bad
My opinion is I just wasted my money. The burning pot fills up if put above the lowest heat (feed) setting. The window blackens with soot and need to be cleaned, along with the burning pot every day. I can not use mine more then a few hours at any given time. I called customer service left a message three times and never heard from them. Sent two emails again nothing. Then called and left a message that I was going to return the stove. That got an email and some parts that were supposed to correct the problem. They corrected the problem for a month then the same problems started again. I will be looking for another stove from another manufacturer. My best advice is to look for another brand because this one fails to perform as it should and the company does not seem to know how to fix their problems
December 6, 2013
Rated 4.0 out of 5.0 by RFNinVT Good heat for the $$.
Ordered because of features -- thought I could let it run for days w/o care. Not the case. Unit is very stylish and puts out a lot of heat with good quality pellets. Burn pot plugs and fills up sometimes causing unit to shut down overnight. Ash collects under burn pot slowing combustion. Took about a week to figure out how to regulate the feed rate and damper. Noisy! Arrived with damage to front -- unable to contact mfr on their web site. Would I still recommend/buy it -- Yes!
November 13, 2012