Rated 3.0 out of 5 by 6
Rated 1.0 out of 5.0 by Kl Truth to all the negative reviews.
I read all of the reviews before I purchased this and ignored them because I fell in love with this security door. I regret that decision. The reviews were right. The door was completely missing all of the hardware parts. Now I have a door completely installed and can't even lock it. I imagine there is a reason why they did not include the hardware, probably because it doesn't work, just as the reviews stated. Just not sending the hardware Is not the answer people....fix the problem! Home depot said they would offer some sort of compensation after the hardware is delivered which may take up to two weeks. For the amount of money that we paid for this thing, We should not be dealing with this. It's just ridiculous. Hopefully, Home Depot will make this right.
September 5, 2016
Rated 5.0 out of 5.0 by stosh Very well built,Looks great.
We installed this door in a couple of hours,on a Saturday, as we were installing it our neighbors were driving and walking by everyone stopped to say how nice it looked and wherever did you find it.I wanted to not tell them but of course we did, Home depot !!!!!!!
February 11, 2014
Rated 4.0 out of 5.0 by Gigi This is a beautiful door. A bit noisy when you shut it but overall it is a great door.
I love the looks of the door. I had a problem with the lock mechanism and it was replaced immediately. I had made a mistake in ordering and thought I ordered the one with the glass. Diana, Earl, and Colton at the Oregon City store did everything they could to help me. Larry Scott of the Johnson Creek store brought it home for me and installed it. These folks went way out of their way for me. I was in the wrong but they all treated me with respect. I will definately recommend this door and the employees of Home Depot.
April 1, 2014
Rated 1.0 out of 5.0 by Dave Cheap locking hardware!!!
I'm extremely disappointed in the quality of the locking hardware. It has been a nightmare since day one. The internal parts that open and close the latch seems to be the weak link. The worse part is that Home Depot does not stock the hardware and you cannot replace with any other lock set. I would expect better quality for the price of this door!
November 9, 2014
Rated 2.0 out of 5.0 by Donald Noise and Vibration
While by appearance this is an awesome door a sound issue is very evident. Not having a solid backing but a screen mesh, makes the door vibrate loudly when closing. The weight of the door requires a heavy duty closing mechanism. Although continuous adjustments to have it close slowly, a loud vibrating crashing noise eminates every time it closes. It must be manually closed by hand to avoid the vibrating noise. Love the door love the design, but for stability, it should have a solid metal screen to keep it from clanging so loudly.
October 22, 2013
Rated 5.0 out of 5.0 by Sande Great Customer Service
The latch broke on this door and I posted a review detailing the problem. The next day the manufacturer contacted me after reading the review and made arrangements to ship a new latch set to me immediately. Very impressive customer service.
October 22, 2014