Rated 2.7 out of 5 by 14
Rated 4.0 out of 5.0 by Mary Quick build, good quality, poor documentation, nearly adequate customer service
I bought 7 sections, 4 were missing the 3" support bracket. A search of google provided the phone number for customer service; it is nowhere on the actual packaging or instructions. Greg answered the phone and spoke English like he was in America, which was great. He told me to email him my receipt and my address and he'd get me new parts. A week later the parts arrived; but no confirmation that they had got my email or anything, so I wasn't sure whether they had actually got my email. Still, it was adequate if not super well communicated.
The instructions assume that your entire project is laid out in spans precisely equal to the measurements of the pre-built rails - about 4 inches shy of six feet. That, or they assume you already have measured and cut your segments by the time you open the instructions. They almost assume that you already know how to install them, which, if it were the case, would negate the need for instructions.
Youtube was not really helpful, either. Barette (the manufacturer) has some youtube videos about installing their premium stuff; but not the of-the-shelf, pre-built kits.
By the time I reached my 5th rail, I had worked out a pretty decent workflow.
The rails are adequately strong. The balusters seem like they will be pretty weak prior to installation; but once they are installed, they seem adequate.
This is not premium stuff - it's the budget vinyl. Keep that in mind, when you go complaining about it.
For what it is, it should provide adequate safety around the deck and hold up to regular use. It looks pretty decent when you aren't scrutinizing it too closely.
It isn't the best deal I ever made. It is not a huge bargain; but I didn't have to construct it (much) and I didn't have to sand, paint, seal, or anything else to it.
Overall, it is adequate for the purpose and it looks just fine. I am completely pleased with my purchase. I'm getting lots of compliments on my deck. It's a vast improvement over the 30-year old moldy mess that it replaces.
November 6, 2015
Rated 5.0 out of 5.0 by Robmeister Online Purchase Delivered to Store
This product is pre-assembled. The package size is 33.5" x 68" x 3" with thin cardboard protectors on the ends and is shrink wrapped in plastic. I purchased 3 and they were delivered to the store in one corrugated cardboard box. This package does not include any parts for attaching the rails to your posts.
December 28, 2015
Rated 4.0 out of 5.0 by ericthebrit Front porch update
The railings are just what we needed to complete the front porch revamp. We had installed the main porch support posts earlier.
The overall effect once the railings are installed speaks for itself in the photos, we are very pleased with the (almost) finished project. The stair rail still needs to be installed to complete the job. The concrete path needs drilling, so I have to wait until I have a hammer drill.
Despite original "fears" that vinyl would not be strong enough for the job, the components are extremely sturdy and, at the same time, very easy to cut to size and very lightweight. There are fixings a-plenty and the installation does not require any "expert" skills, just a saw, a drill and a screwdriver and a spirit level. You don't even need a 2nd set of hands.
Don't forget to buy the post supports and all the "finishing off" knick knacks like base trim and top caps.
June 18, 2013
Rated 1.0 out of 5.0 by BILL VERY GOOD PRODUCT
Very easy to install and looks great.. Will be used for many years.
October 20, 2015
Rated 1.0 out of 5.0 by Richard 6 ft. vs. 8 ft rails
My porch needed 4- 8 ft sections and 4-6 ft. sections. The 4 ft. section came in as stair rails, and I had to re order them for porch rails. WELL, 3 weeks later they came in and are really flimsy compared to the 8 ft sections that have an aluminum channel that runs the length of both the top rail and bottom rail. The 6 ft sections have NO aluminum support in either the top or bottom, and flex with any weight on them. The 8ft. sections are well made , and very strong. These are horrible. If you are going to do this project, order the 8 ft section and cut them down. You will pay thru the nose for them, but you will not be sick like I am using the flimsy 6 ft lengths..
March 31, 2015
Rated 2.0 out of 5.0 by Buff Assembled dimensions are in correct
The website and the manufacturer's brochure show the assembled dimension as 33 1/2", however, the assembled dimensions are actually 33 1/2" using the standard brackets. The dimension is 34 1/4" if you use the adjustable angle brackets. Using the spacer piece at the bottom adds another 3". So, you will need at least 36 1/2' of flat surface on the posts to attach to in the first case and 37 1/2" in the second case. My posts were 34 1/2" so I could not use the 3" spacers and had to modify the angle brackets as well by cutting off part of the bottom attachment area. Was not happy at all and it made the installation fairly difficult and very time consuming. I would have just sent everything back but could not find another railing of the desired design.
October 26, 2014
Rated 4.0 out of 5.0 by HaileyandHannahMom Love it but . . .
Make sure you realize, as others have stated, the size stated and the size it actually is isn't the same. Also, the unassembled one we got was terribly packaged and came with a lot of scratches. It could not be returned to the store so we decided it wasn't worth the hassle to return and since it was behind a bench where you can't see most of the scratches we kept it. The assembled one was great!
December 9, 2014
Rated 1.0 out of 5.0 by junior We've been decieved by Home Depot
Don't call this handrail assembly 6 ft when it is only 67.75" long. The recommended attachment brackets are 1.25" long so if you added them together you only get 70.25" (and that's without any engagement in the brackets). This is false advertising and deceptive. If you really need a 6' assembly you have to but an 8' assembly which is more than twice twice the cost, for just 2 feet more. Is this gouging or what?
November 5, 2014