Rated 4.2 out of 5 by 20
Rated 1.0 out of 5.0 by Basil Failed and customer service never responded
I used this air purifier in the bigger rooms like the living room and loft. Compared to the smaller AC300, the AC500 is the more powerful but has a few drawbacks. Mainly, it's way louder. I could hear it wherever it was in the house at the time, so I usually had it turned on when I'm not in the house. There are 4 filters to replace every few months as opposed to two with the AC300, which adds up. The removable magnetic side also had a tendency to slide off whenever I moved the unit, but it was fine when it was sitting still.
Just like the AC300, this purifier lets you know when the filter needs to be replaced. It also has the dust senor that detects the amount of dust in the air and adjusts the setting accordingly. Also like the AC300, it’s made of shiny plastic that basically attracts fingerprints. Besides all of that it worked well for large areas and I was reassured by the 5 year warranty.
HOWEVER: This air purifier stopped working a couple of months after I began using it. First it started making a loud rattling sound each time I turned it on. Now it only makes a loud humming noise when I turn it on and no air moves in or out. Since it should have still been covered by warranty I tried to get it repaired. I contacted their customer service multiple times and they didn't even respond. I waited weeks and then months, nada.
Long story short, at this point I do not recommend this product at all.
June 13, 2016
Rated 5.0 out of 5.0 by NA Room HEPA Air Filter
easy to install and works fine and easy to use but need source for replacement filters..
March 16, 2016
Rated 5.0 out of 5.0 by JimyP I'm on my third Vornado
10 years ago I got two Vornado AQS35 heps purifiers. One motor finally becamse ezhausted and I replaced that unit with an AC500. Even better than the AQS35. Very quiet on Levl 1. To make a lond stury short, if you requires and want clean air to breath at home, Vornado is the right choice. Note: I always size units so that I never have to use more than 70% of capacity to get the job done. That.s why I use two and seldon go beyond Level 2 on my 5 speed AQS35. The AC500 is more complex but only has 4 levels and I donp' see myself going beyond Level 1 very often. In sizing this way you'll more likely, I believe, enjoy long productive ownership.
October 26, 2015
Rated 4.0 out of 5.0 by Taechee Holiday Helper
very helpful regarding allergies. Best winter I have had in a while. I use with my humidifier (Vornado) works great!
December 17, 2015
Rated 5.0 out of 5.0 by RinaSan I like it
I have pollen allergy and when I was offered to try this product I was excited. I keep it in the bedroom to make sure the air is clean enough for me to sleep because Summer's can be pretty miserable. It does make a difference. I do not wake up in the middle of the night coughing and with stuffy nose. I like the way it is designed as well. 4 speed settings and a night time setting as well that makes the fan really quiet. We do not have a central air conditioner in the house that I can hook HEPA filter too so it is a great thing to have in an old home.
August 14, 2015
Rated 4.0 out of 5.0 by leslee7 accomplishes the job sufficiently
The room I use it in is actually larger then the recommended room size & it does the job well. I was amazed by the amount of pet hair trapped in the filter! A good indication that it will help people with allergies. For pet owners in particular, I would suggest a once a week filter check to clean out the pet hair to keep unit running more efficiently. I like that it is very quiet and senses the amount particles in the air and then adjusts the motor speed to it - thus being a great energy saver! If you want fresher air to breathe then this unit will serve you well.
August 14, 2015
Rated 5.0 out of 5.0 by DoggieMom To Get Air Any Fresher, You'll Have To Go To The Mountains
When my True HEPA Air Purifier arrived, I decided to put it to the ultimate test straight out of the box- the pet's room. After all, if it couldn't handle the really tough job, then it probably wouldn't do the easier jobs. I placed the unit in the center of the room, plugged it in, and turned it on. Immediately, I could literally feel the particulate matter moving past my face as it was being removed from the air. A few hours later, you would never know that the pets were ever in that room. I moved it to other rooms in the house, and by day three, my whole house smelled fresh and clean. The unit is easy to operate, and the filters are easily removed and replace(an absolute must in my household.) The only drawback is that the unit is very loud when running on high speed. All in all, I would highly recommend the True HEPA Air Purifier.
August 18, 2015
Rated 5.0 out of 5.0 by Christina the Busy Mom My air is clean and fresh thanks to Vornado!
We've been using the Vornado AC500 True HEPA Air Purifier for about 3 weeks and I couldn't be happier. As a working mom of 4 sons who suffers from asthma, having clean filtered air is really important to me. This air purifier works great. The sleek design looks great in our bedroom and the easy to use control board was wonderful. It took less than 5 minutes to set up from the box. I love that I can program it for night time (special sleep setting-less powerful and quieter) and it automatically adjusts to daylight. We have a fairly large bedroom and it has done an excellent job of keeping the air clean and fresh. We haven't had to change a filter yet but it looks very simple to do. I am incredibly pleased with the Vornado Air Purifier and highly recommend it for use in anyone's home or business. It would be an excellent addition to a bedroom, living room or den area. It's the perfect air purifier for allergy and asthma sufferers.
August 28, 2015