Rated 3.7 out of 5 by 102
Rated 1.0 out of 5.0 by LadyPC Terrible purchase
In the two years I've owned this softener, it has worked for 6 months. The first time I contacted customer service, and they took me through a series of tedious and very time consuming tasks that included emptying the entire tank and taking the thing apart. One of the cleaning steps must have worked, and it started to work again. But then it stopped working again. I went through the same series of tedious and time consuming tasks to try to get it working again and it didn't work this time. Customer service was no help after many back and forth emails that took some time to get responses, and of course it isn't under warranty anymore. I've finally decided that I've sunk too much time into this thing and NEED soft water, so I'm investing more money for something better.
August 4, 2016
Rated 4.0 out of 5.0 by Helper1 Good product!
Love the size. A piece of the plastic inside cracked after the salt was put in, but doesn't affect how it operates. Just wish it could be made with something other than plastic...the piece that connects one side to the other is too weak if it breaks when salt is added. We have very hard well water and it definitely softens it up. We bought the larger one due to the hardness of our water...75. We have since turned it down as the water was a bit too soft, couldn't get the soap out! I think we could have gotten by with the smaller version.
August 9, 2016
Rated 5.0 out of 5.0 by PasoDan Great Water Softener
I did a lot of research before buying this WaterBoss 900. I chose it because of it's low price, small size, and good reviews. It was very easy to install. I can't understand why people pay thousands of dollars more for a traditional name brand. Perhaps it's the fear of the unknown.
My only gripe concerns the "96 hour" setting on the controller. When turned on (the default), the unit regenerates at least every four days, regardless of usage. We have very low usage in our household, and I had several back and forth emails with WaterBoss Customer Service before we determined that I could turn this off.
That small issue aside, this has been a great softener for us, works well and is trouble-free (at least since the six weeks since installation).
December 8, 2015
Rated 1.0 out of 5.0 by ds Was broken when it arrived could not use it
The product was broken when I received it so very disappointed. Would not purchase again this way.
July 20, 2016
Rated 5.0 out of 5.0 by angel600 New install June 2016
Excellent size for my needs. Does a great job! It regulates itself to the amount of soft water we need.
June 29, 2016
Rated 5.0 out of 5.0 by Hodgw Easy to install water is soft like normal... still waiting for it to regenerate.
Just installed it, like it. Still waiting for it to regenerated, The water is soft as it should have been.
June 28, 2016
Rated 5.0 out of 5.0 by Razor Great Product
This is the second one that I have bought and installed. I sold my old house so couldn't take the first one with me...It is very easy to install and the water quality is great. I would suggest buying 1 inch threaded pvc to 3/4 inch pvc to install it. It comes with everything you need but I just bought my own. Did not take long to install. The water pressure is pretty much the same and this unit uses the least amount of water during regeneration than any other brand!!
June 14, 2016
Rated 1.0 out of 5.0 by Resin Terrible customer service at Waterboss
Purchased this product and it only lasted 5 years. If you buy this, understand that the entire unit has to be replaced every 5 years because the resin inside expires. It cannot be replaced (like a filter in a water purifier), you have to buy an entirely new unit and have it installed.
I called Customer Service at Waterboss, they sold me new resin so I could replace it myself. It was an impossible task and could not be done (that cost $200). They would not allow me to return the resin without charging me a restocking fee of 15%. Since shipping one way was $50, it would have cost me over $100 to return this unusable fix. The customer service rep never told me that I may NOT be able to pull the old resin out. She implied it was fairly simple. It was not possible.
If you want a short term product and are willing to pay for a new one every few years, get it. It is not documented anywhere that this product will fail in 5-6 years. Be warned.
May 25, 2016