Rated 3.7 out of 5 by 96
Rated 1.0 out of 5.0 by Resin Terrible customer service at Waterboss
Purchased this product and it only lasted 5 years. If you buy this, understand that the entire unit has to be replaced every 5 years because the resin inside expires. It cannot be replaced (like a filter in a water purifier), you have to buy an entirely new unit and have it installed.
I called Customer Service at Waterboss, they sold me new resin so I could replace it myself. It was an impossible task and could not be done (that cost $200). They would not allow me to return the resin without charging me a restocking fee of 15%. Since shipping one way was $50, it would have cost me over $100 to return this unusable fix. The customer service rep never told me that I may NOT be able to pull the old resin out. She implied it was fairly simple. It was not possible.
If you want a short term product and are willing to pay for a new one every few years, get it. It is not documented anywhere that this product will fail in 5-6 years. Be warned.
May 25, 2016
Rated 5.0 out of 5.0 by PasoDan Great Water Softener
I did a lot of research before buying this WaterBoss 900. I chose it because of it's low price, small size, and good reviews. It was very easy to install. I can't understand why people pay thousands of dollars more for a traditional name brand. Perhaps it's the fear of the unknown.
My only gripe concerns the "96 hour" setting on the controller. When turned on (the default), the unit regenerates at least every four days, regardless of usage. We have very low usage in our household, and I had several back and forth emails with WaterBoss Customer Service before we determined that I could turn this off.
That small issue aside, this has been a great softener for us, works well and is trouble-free (at least since the six weeks since installation).
December 8, 2015
Rated 5.0 out of 5.0 by Cosmo Best Technology.
Older model needed some repairs after 15 years so I decided to get a new one. (Was outside)
Good improvements. Fast recharge: 22 minutes. Set hardness in computer and forget. Best technology compared to others. Can use potassium chloride if you like. Easy install, small. Great customer service.
May 24, 2016
Rated 5.0 out of 5.0 by Jim A great softener
This is the third Water Boss I have bought. This one I am using in my own home for a change. The first two were for my mother-in-law each time she built a house. Both have worked perfectly for her, the first one is now 20 years old. These units do not use much salt and only recycle when needed. They are very efficient and they are compact. Don't let its small size fool you. It does the job and works very well, our water is fairly hard 255 ppm and this unit is providing great softened water.
May 10, 2016
Rated 5.0 out of 5.0 by cztree Works Great!
Easy to install and has worked great! Would purchase again.
May 10, 2016
Rated 5.0 out of 5.0 by Jed Great product: Major space saver! Water is incredible!
I had it professionally installed due to needing to run water lines from one side of the house to the other. It is so small that i was able to place it in my walk in closet for added convenience. I can now conveniently fill it and my water is fantastic! Great product!
May 10, 2016
Rated 1.0 out of 5.0 by Tune21 Junk
We've had this softener for a little over two years and I've to replace parts on it twice and now it is not working again. We had a plumber install this for us. The water softener we had before this one lasted 7 years.
You should not waste your money on this product. Customer support is terrible.
May 2, 2016
Rated 1.0 out of 5.0 by Almond JUNK!
Bought this 2 years ago and it has been nothing but grief since. Gone through 3 control panels,it plugged up and cabinet filled up with water. Home Depot wouldn't help, Delta Mechanical, who installed it said it wasn't their problem, Waterboss had no idea they even made the thing. Had to find an outside plumber to fix it @ $127. Thanks to everybody. Switching to Lowe's.
April 15, 2016