Rated 4.4 out of 5 by 131
Rated 4.0 out of 5.0 by handybear First one was defective -- requires carpentry skills to install
The first ladder was defective; the plywood backing was split. Quality control should have caught that. We were replacing an old attic ladder, so our carpentry was minimal but installation of a ladder for the first time would take real skills. Another problem is that attics are often dark and hot, and working up there is difficult. Overall, this ladder fit correctly and the installation instructions were clear. For first time users -- very important to measure the floor to ceiling height before you buy the ladder, and then pay close attention to how you cut/adjust the ladder legs and feet to fit exactly to that height. It is a two-person job, and each person must be able to lift the weight of the ladder.
August 30, 2016
Rated 5.0 out of 5.0 by yarnairb Excellent product, easy to install with very good instructions
The instructions are very thorough with good coverage of possible scenarios. It was very easy to install and I only needed a little bit of help from my wife to get it in place. Be sure to pick up some 1x4 for temporary bracing, plenty of door shims and some 3" screws. I used the torx style screws because you can stick them on the bit in the drill and put them in with one hand. I also used a couple of the quick grip style clamps to hold it in place while I shimmed and squared it before putting in the screws.
August 30, 2016
Rated 5.0 out of 5.0 by LN Great lightweight attic ladder
I bought this attic ladder to replace my original wood ladder, which had seen better days. This ladder is much lighter and sturdier than the wood ladder. It wasn't difficult to install, but definitely requires two people.
September 7, 2016
Rated 1.0 out of 5.0 by winky problems
the 1/4 inch plywood bolted to the ladder was out of align, laying on the piano hinge on one side. after squaring the unit in the rough opening, the problem still existed, so we thought something was still in a bind. We started over with measuring and removed all shims. after going through the installation process again, the plywood still laid on the hinge, binding when attemping to lower the ladder. at this time it was evident it was a factory defect. i used a rotary tool to cut away the overlapping plywood, and the ladder then operated correctly with no binding anywhere. Also, the plywood on one side is gapped down away from the ladder frame about 1/2"---very noticeable. will have to re-bolt or add other bolts to pull against frame. I recently installed a louisville brand ladder from lowes in another part of my home and had no problems.
August 30, 2016
Rated 4.0 out of 5.0 by Unhappy Good product but buy good mounting hardware to install.
The only downside was the mounting hardware. The lag screws snapped off when using an 18v drill to drive them in.
August 30, 2016
Rated 5.0 out of 5.0 by DIY4Fun Works on 10’4”+ Ceilings!
The product description stated that the ladder was intended for ceiling with a max height of 10’3”. After contacting Werner, I discovered that the product would work for ceilings that are slightly higher. My ladder was installed in a location where the floor to ceiling height was a little over 10’4”. It worked perfectly. Due to being at the upper limit of the ladder’s reach, no trimming of the legs was required (removed one step from the installation process). The adjustable feet allow for a couple of inches of play to bring them in solid contact with the floor. Feels plenty sturdy for average home use.
The installation was simple with two people. I would recommend drilling the pilot holes for the 1/4” hex head lag bolts slightly larger than the 1/8” recommended in the instructions. In my opinion using a 5/32” or 11/64” drill bit will still allow for a snug fit without being so tight that you run the risk of over torquing the bolts and shearing off the heads. A little bar soap to lubricate the threads may also make driving the lag bolts a bit easier.
I textured and painted to match existing ceiling, then trimmed out to finish. Finally, I replaced the pull cord with an eye screw, so as to avoid having a cord hanging in walking space. Opens easily using a homemade pull consisting of an eye hook screwed into the end of a dowel.
April 14, 2016
Rated 1.0 out of 5.0 by WendyL3434 Warped Panel and Poor Customer Service
I would not recommend this manufacturer. A professional Home Depot installer just installed these stairs and we discovered the wooden panel that runs along the ceiling and encloses the stairs is warped. (This was not apparent until it was up). Because of this, it doesn't lie completely flush against the frame or the ceiling. It does not seal properly when shut and is unsightly. I contacted Werner who blamed it on the installer and told me to complain to Home Depot about it. The installer did a fine job, and all we want is a replacement panel which is inexpensive, but Werner refused. Now I have to buy a replacement piece of wood myself and try to have it cut to fit. Very poor customer service!! I should have gone with Louisville!
July 7, 2016
Rated 5.0 out of 5.0 by mi Great product
It was so easy to install with detailed instructions. The ladder is well built and fit perfectly.
June 28, 2016