Rated 4.0 out of 5 by 1488
Rated 2.0 out of 5.0 by PJCGahanna faulty seals, poor quality and follow up
They delivered this refrigerator and everything seemed fine but after we let it run and reloaded it we noticed the doors were not aligned and if you close the refrigerator side first, the freezer door does not close. The seal hits the other door. I called and the following day ( holiday schedule was busy) and they said it was past 48 hours so I needed to call Whirlpool and they then had to schedule an appointment with a repair shop to come to the house to look at the brand new Refrigerator. Brand new, and I have to get a repair order and then they said I would have to pay for the call if the door was not a defect. We tried to schedule it over the holidays but the times offered we not convenient with people traveling ext. It is still not working but scheduling repairs is a pain. I bought Whirlpool on a recommendation that they were higher quality. Not...
December 29, 2014
Rated 4.0 out of 5.0 by DTHOU Decent overall fridge for the price but beware of ice dispenser issues
I've had this fridge for a year now. I've also read some other reviews and agree with some points and not others. Here goes...
The one major issue for me is the ice dispenser. Others cited it's messy and seems to easily spill ice. I agree to a point but if one carefully places a cup or pitcher under the dispenser it will not spill so I can live with this annoyance.
However in my experience there is something far more serious than the above noted problem:
There is a small plastic door flap that opens and allows ice to flow out from the freezer's ice maker chute then through the dispenser nozzle on the outside of the freezer door into the ice/water dispenser chute. This plastic flap in the freezer door frequently gets stuck open due to ice cubes lodging in between the flap and the dispenser nozzle (see attached pic for an example).
This is a serious problem if one lives in a humid environment like I do in Houston. When this door flap sticks open for several hours the entire freezer ices up on all surfaces and gets glazed over with a thick, hard, powdered film of ice. Literally every plastic wall surface, food item, etc. in the freezer ices up. As you can imagine this is very frustrating.
The only good news is that if this happens you only need to remove the obstructing ice cube holding the plastic door flap open and then let the dispenser door flap close properly. Then wait overnight or maybe a day or so and the freezer's auto defrosting removes all the powdered ice film from the freezer.
For this reason I find myself having to awkwardly bend over and look to verify the plastic door flap is properly -and- fully closed; or if it didn't, then pick out the obstructing ice cube after dispensing ice cubes.
Note this does NOT happen when dispensing crushed ice.
Lastly if you decide to forgo the door mounted ice dispenser and scoop cubed ice directly from the ice maker you're somewhat out of luck as the ice maker is designed with a -very- small access slot to the ice cubes that makes this impractical (see attached pic for an example). It can be done but at least for a large sized plastic cup, etc. this is impossible without the hassle of fully removing the ice maker from the freezer.
The rest of the fridge functions as expected and seems of high quality as I'd expect from a Whirlpool appliance. Just know that if you plan on relying heavily on cubed ice through the door dispenser you may be disappointed with the hassles. Over I feel that at the $900 to $1000-ish price point this fridge is a great value (if you can live with the cubed ice dispensing problems).
April 3, 2015
Rated 5.0 out of 5.0 by bguser Great buy
Great fridge for its price, plenty of room, makes ice fast. All my appliances at home are Whirlpool. I am very pleased with the purchase.
October 18, 2014
Rated 1.0 out of 5.0 by Electra Worst Purchase in 50 Years
Please permit me to comment on my recent purchase of the Whirlpool Refrigerator, Model WRS325FDAM. Before I do please note we bought the very same style Whirlpool Side By Side 17 years ago. Although we were completely satisfied with the 17 year old model, my wife and I felt it was becoming aged and might break down. This prompted us to try and buy the same or similar modern model. I could not have been more pleased with the 17 year old unit. It had sufficient shelving, storage bins in the frig that moved freely and smoothly, wire storage bins in the freezer that slid out, an ice maker that sufficient quantities of large cubes of ice, and dispensed them in the container, not on the floor and cold water from the water dispenser.
Now to the new model. When we received it we kept the 17 year model until the new one reached recommended cooling point, ~ 24 hours. During this time I had an opportunity to take a closer at the quality, construction and behavior of the new one. I immediately noticed that there weren’t as many shelves in the door and also in the main part of the new frig, a cheapening cost cut by Whirlpool. In addition, the meat/veg storage bins were very hard to pull out and close, no wax on the rails, a 23 cents cost savings to the makers of Whirlpool.
Now the freezer. Instead of having wire pullout baskets like the old unit, the new one only has wire shelves, another cheap switch by the maker of Whirlpool. Also, in the freezer there is about a 12” gap from the top shelf to the top of the freezer. Another storage bin could have included but wasn’t, probably as a cheap cost cut. Additionally, a storage bin in the top of the freezer door was no longer installed in the new unit like my old one, another Whirlpool cheap cut.
Now the ice maker. As I mentioned above, the Whirlpool ice maker in our 17 year old refrigerator performed flawlessly. It gave us generous sized cubes and dispensed into the receiving glass or cup without spraying ice all over the floor. The ice maker in the new refrigerator produces much smaller cubes. The dispenser sprays ice shards and cubes all over the floor. We had two different service technician come and examine this. A Whirlpool rep was called on this problem. The Whirlpool rep admitted they knew about the shard spraying problem. The rep stated that was because Whirlpool had designed a smaller ice cube tray. He noted the edges of the cube would break off when it was being carried forward thru the screw assembly and down the chute. So, Whirlpool knowingly makes and sells an inferior designed ice unit even after they acknowledge they know of the problem. This is totally unacceptable. Now 6 months later the ice maker has failed completely.
The water dispenser. When water from the new unit is dispensed it comes out luke warm. Upon closer examination I discovered my 17 year old Whirlpool had a water reservoir. This always gave us a full glass of cold water. Upon examining the new Whirlpool, I discovered the water storage consists of just a few turns of the supply tubing, another cheap design cost cut by the makers of Whirlpool. On the new water dispenser, once the container is removed the water supply valve continues to drip. This causes the small water collection bin to constantly over flow constantly. The water then runs down and streaks the front of the stainless steel door also leaving a water puddle on the floor. The Whirlpool Rep identified this as air getting into the water supply lines due to defective water line connections, another Whirlpool quality design problem that got past their quality control.
My wife and I have had probably 5 refrigerators since beginning. We are now in our early 70’s. The reason I mention this is we have seen the quality of not only this unit but other items we have purchased recently become severely degraded. This is truly the poorest quality of any refrigerator we have ever owned. It is a disgrace that this has become an acceptable level of quality output.
I would NEVER RECOMMEND this unit to anyone needing a quality refrigerator.
July 1, 2014
Rated 4.0 out of 5.0 by workdowg Great value
Other reviewers said the following: 1) Noisy - I find it as quiet as any other. 2) Holds fingerprints - it is stainless steel, what di they expect. 3) Water is 65 degrees - I admit this one is right. When it first comes out it is warm. At this price point I didn't expect a water cooler. 4) Crushed ice spills - correct again, like someone said it is an ice cannon... And again at this price point I overlook this issue. Didn't purchase for that.
Summary: If you are looking for a great refrigerator/freezer that is spacious and well designed but are willing to have "warm" water and a ice cannon(still my favorite), then this is a great deal. I could find a side by side without the ice maker at this price point.
March 11, 2014
Rated 2.0 out of 5.0 by SDmom Cheap and No Cold Water
This is one of the cheapest stainless fridges on the market and it shows. The freezer only has three shelves so although big it's not usable space. The water comes out warm, and I mean 60+F. We called Whirlpool and the service man stuck his finger under the water dispenser and said that's as cold as it gets. You don't even get half a pint of cold water out. We've had three different fridges in the last 12 years and none have had this problem. We actually sent ours back to get a different make. I also found the drawers in the fridge difficult to close. It does look good and the fingerprints don't show too much when you use the cleaner, but I would not recommend getting this one.
July 23, 2013
Rated 3.0 out of 5.0 by Vicki Can't forgive Whirlpool for this ice maker
I have been using the previous model of this same refrigerator in a different residence and the ice maker works perfectly. This model sprays crushed and cubed ice all over the floor. Why would Whirlpool put this inferior ice maker into their newest product when the older model was great? I had the repairman look at it, and he said that there is no way to fix it. Whirlpool needs to make a new part, and as far as he knew, they were not working on it.
We use a plastic container, trying to squeeze it to fit over the dispenser, covering the gaps with our fingers, but some ice usually manages to escape. Since we have a new laminate floor, having melted ice on the floor is a problem. We are careful, but when guests come over, there is always a mess to clean up. I don't understand why Whirlpool would put out a product with such an obvious problem. The ice maker is an important feature for us, so this really spoils the quality and value of the entire product, in my opinion. I would rather pay more and have an ice maker that works adequately.
August 25, 2014
Rated 1.0 out of 5.0 by diderb Disastererous purchase
I purchased this same model last summer and since then I never has so much spoiled food in my entire life. kids got sick , wife got sick ..all kind of drama. I had techs try to fixed it but no luck.
March 17, 2015