Rated 4.2 out of 5 by 829
Rated 4.0 out of 5.0 by NotADoItYourselfer Small but beautiful and functional
I love the french door style refrigerators but am limited in space in my kitchen. This one fits perfectly. I was worried because it looks small in the store, but it looks and fits perfectly in my kitchen. It takes a long time for the ice tray to fill up (3-4 days when it's first installed before the 1st batch of ice was produced). I've had it for a couple of weeks, and it's still not full. Also, there are too many baskets in the door. I had to take one out in order to fit juice and milk. There isn't enough room to put it in the other door so it's just sitting on a shelf in my cabinets.
Also, the cable/water line that comes with it is very short. We ended up using the cable I used on my old refrigerator. It was easy to return the new one so no worries there.
May 30, 2015
Rated 1.0 out of 5.0 by lbifinn Worst Fridge Ever
We purchased it in December 2013, delivered 27th of the month. The first 2 months it worked great. Then the door wouldn't shut properly, we called support for the molleon strip that was sliding down and causing the doors to close unproperly. According to the company who was hired to fix our problem the strip was backordered till January 2021. I called back whirlpool they offered to send the part directly to our house. We had it installed. Two months later same issue. We called again, they sent out another part and fixed it again. Which the installer even agreed that this was a part that was not made properly and was going to have the same problem. After 12 months of arguing with whirlpool we gave in and made an adjustment to make it work. They had extended out warranty 6 months as a courtesy. As of April 25th, our ice maker hose in the back of the fridge its a plastic elbow piece (not the water line at all) fell apart and was flooding our kitchen everytime it made ice. When I told whirlpool I would like a new fridge they said it was not deemed un-repairable.
April 27, 2015
Rated 1.0 out of 5.0 by Dissatisfied Buyer Beware
I returned it after they delivered me a dud their own service man said it needed major repair I asked for a replacement Whirlpool said they would fix i I did not pay for a repaired refrigerator I paid for a new one so I returned it. If you don"t have a truck don"t buy it because they won;t pick it up. Major repair on a new refrigerator I could have bought one second hand if I wanted that. Whirlpool customer service stinks
June 8, 2015
Rated 1.0 out of 5.0 by Chad There are better choices
I decided it was time to replace my old, but faithful Top Freezer (by Whirlpool). It was showing wear and the compressor was starting to sound stressed and worn. Being the mechanical geek I am, I figured it was a good excuse.
So, i went out shopping prior to black friday and my options where very slim. There are only 6 or so models that will fit into a 32" opening and this was one... Given it had excellent reviews all around and the price was quite cheap on Black Friday, I scooped one up..
When I first got the fridge, I was thrilled. Water in the door (NO ice though), pur filtration system, a neat half shelf. A nice big deli/meat/whatever drawer.. I was stoked...
However, with in a week, I quickly knew this love was gone, and with in 6 weeks, I would have a completely different fridge
There are many things to like:
It fits into a small space nicely, it looks really sleek, its got a really powerful ice maker, a dispenser for chilled water, a nice water filter (that's easy to change), the controls are simple to use. It seems like a perfect package
But what I didn't like:
Cheap, CHEAP, CHEAP quality. The door bins are made out what I am guessing to be a polycarbonite blend of some form. They don't feel like they will hold up over long term use. In fact, i've read and seen where they have broken. I had an issue with the trim around the glass for the deli drawer (see picture). In fact the deli drawer and crisper drawers are made of the same material, and because of there larger surface area, they will bend and flex in your hand. Plus the drawers do not roll smoothly at all.. They are very rough and feel like there rolling on gravel
There are 2 full width shelves, with the middle one having a shelf that slides in. That's nice.. However, the top shelf will bow if you put to much on it. It very much flexes and again, has a cheap feel to it. The second shelf with the slider shelf is far sturdier but, with the shelf slid back, there is very little useable area. its a long L shaped thing with about 10" front to back of useable space with the part slid in and then to the side there is about 16" side to side and the full depth. Its enough, but oddly configured.
Forget putting large bottles in here with out sliding that half shelf back. They won't fit and there's no way to configure the shelves to make that happen. Since there's only full shelves and a few slides for them, its impossible to reorder the shelves in any other way. Its very annoying and even for two people, it quickly usurps all the space inside
The crisper drawers where another huge complaint.. One they where that cheap, flimsy plastic.. Two, they where of differing sizes, one being rather large, one being rectangular. It didn't quite make any sense to me what so ever. Plus there is this fresh keeper gizmo in the drawer to keep produce decent. It didn't seem to work for my stuff, but maybe that's because mine would not keep the temps steady. Also, the bigger of the two drawers didn't seal shut at all, there was 1/8"-1/2" gap in between the shelf and the top lip of the drawer. I've noticed this same gap in several display models. Overall it just felt cheap
The deli drawer is really nice and of a good size, but again, cheap plastic materials and the trim around the front edge that feels so thin and cheap, almost like plastic mini blinds that have been in the sun for 10 years. It wouldn't even stay attached.
Back to the door bins. You can forget using most of the bins for gallon jugs. Only the bottom right one will hold a gallon of milk. There is a tilt out/pull out condiment tray and its a nice idea, but the extra space used to make it tilt and come out, could have been put to use with another gallon sized door bin, thus allevating the need to always have that half shelf slid back (we always have several things of juice going so that alone would have been a huge help). The door bins won't hold really tall items either in the middle and there's no way to re order them to do so. You either need to put them in the tilt out condiment gizmo or hope there not too tall for the top bin. Steak sauce and so forth has to go in either place. And mostly on the left door. The right door can't handle too many tall bottles.
One perk is the really nice interior lighting. If you need a bright, cheerful interior for you're fridge, this is it. My replacement I noticed is very much lacking in this area. I can live with a dimly lit fridge though (You can see every corner very clearly in this whirlpool.
The pull out freezer is very nice, the bins are full plastic and are made from a much more durable plastic imho. The ice maker is wonderful and when mine actually worked, it produced alot of ice in a short time. However, the bottom part of the freezer drawer (the bottom bin) has a 65 degree angle built into it. YOU CAN NOT fit pizza boxes down here. I had bags of frozen veggies and so forth stacked down here and it worked fine for that. i had a few boxes of other things mixed in as well and that was ok. but we tried putting just vacuum wrapped pizza down there and it got all bent. They wont fit in the top drawer either. The ice bin usurps most of the space and it just isn't big enough for a boxed pizza. A vacuum sealed one maybe. But that's an if. And then you have to stick your ice cream and such up there as the drawer wont close with ice cream in the bottom bin unless you stick it all the way on the bottom and then it may get burried under the other frozen foods. The freezer was decent overall, just hard to figure out how to best use the space
My main issue was the lack of temperature control. I dunno if my unit was just bad or what, but I could never keep an even temp in the unit. The front display and the manual recommend 3 snowflakes for both compartments. 3 snow flakes for the fridge would sometimes sour milk and spoil stuff, other times it would freeze everything. 4 snowflakes almost always froze everything and seemed to make everything rot/spoil just as fast. I've never had celery go bad in 4 days before. Ive also never had a fridge that would freeze everything in the back and spoil everything up front. It was just awful trying to keep it at an even temp. I in fact lost some very expensive medication because it froze and was ruined. That sent me over the edge. The snow flakes are "cute" and a "novel" idea, but lets go back to a bar or number system. 1-5 works for me.. The energy saver setting is hard to set on the controls and I dunno, it just seems there are too many buttons and such for the simple functions. Its easy to figure out, just seems overly complex. My unit also had an issue with the door alarm not working and about a week before its return, it started working.The light for the water dispenser looks nice, but its just a joke really. Overall, I was not impressed with the user interface for this fridge. It can't hold a temp and the controls just seem over the top.
My only other issues where the doors (or how they closed) and the finish on the sides
The left door was hard to keep closed. I've noted this on almost every in store model I've looked at and its been mentioned in a number of reviews. If you open just the left door, you need to slam it hard to get it to close all the way. and then the right one pops open. Or if you open just the right door, the left one pops open. Some times you have to slam the left one to even get it to close. It was annoying because several times the left door got left open/ajar and the darn door alarm didn't beep, so that didn't help the temp. control. A big part of what is the door latch mechanism and there is this long "pillar" in between both doors, that's hinged on to the left door. I'm not sure what purpose that pillar serves, but that pillar makes it difficult for the doors to close properly with out slamming them. Plus the latch system requires the pins to slide in a track of sorts and that track is just molded into the fridge liner.. Overall, its a very poor and odd design for a french door fridge. Its not one i've seen used much and it doesn't need to be used. There are many refrigerators with french doors that don't need a pillar.
The last part is minor. The outside parts of the cabinet look like cheap plastic.. Although a very nice finish, they just look and feel like heavily grained plastic. On the stainless steel models (as an fyi) this is gray plastic, which looks very nice. It just feels cheap
To sum everything up, this is a very nice fridge for a small kitchen and a small family. More than 3 people and I think your gonna need a second fridge (we got a second fridge because it couldn't hold all of our juice and drinks). If you can use the space and are good playing fridge tetris, you might like this. If you are gentle and easy on stuff, the flimsy feel to the plastic may not bug you.
But, the lack of temp control, the fact that my unit lasted 6 weeks before need catostrophic repairs and the fact it just feels very cheap and flimsy and doesn't feel of good quality, should turn you away. I am a former appliance repair tech and a major mechanical geek and I will tell you, this is the most sorry product I've ever bought. I am glad that the store stood behind the product as well, as the manufacturer did not. In fact, some of the issues I've noted here are known complaints with this model and there are repairs for them, but the manufacturer doesn't see fit to offer those with out much prodding.
If you can live with the above, this will be an awesome fridge. But I hope this gives you my .02 cents on what I feel was a huge mistake. I'm just glad I was able to exchange my unit at no cost for a different brand that better fits my needs
February 1, 2014
Rated 4.0 out of 5.0 by dbeach takes getting used to
I replaced a 30 year old refrig/top freezer. This is brighter and so different. It is nice to be eye level with the refrig. part. It has been 3 days now and I am still trying to figure out how to arrange my items in the refrig. It seems like there is less room but it is supposed to be more cubic ft. There doesnt seem to be enough space for tall items unless you lose extra shelf space. I keep rearranging and it is getting better. The kids (ages 16 and 30) think it is AWESOME! But they keep asking me where things are. The guys forgot to leave the ice/water line when delivered, so I cant yet rate that part.
February 23, 2014
Rated 5.0 out of 5.0 by Dorothy Great for its size
I ordered this refrigerator for my vacation home and I only had a small space to work with. I had hoped to find one with both ice and water in door but was glad they at least have the water dispenser. The refrigerator holds a lot especially with the one shelf that slides back to make room for taller things. I was a little skeptical at first glance how much I would be able to fit on door shelves but they really do hold a lot. I even got a gallon of milk, a juice jug, and a bottle of wine in them. The freezer has a solid divider in the bottom part of the drawer which I thought would hinder getting some things in but it has worked fine. The ice maker is great and I especially like that when pulling the freezer door open the top shelf comes open with it and you don't have to slide it out separately to access the ice maker.
July 11, 2015
Rated 1.0 out of 5.0 by Matz Surprised
Purchased this Jan. 2014, in less than 3 months the internal water hose leaked through to our basement. Second repair the retractable shelf jammed and had to be replaced. Third the freezer defrost stopped working, which caused an unbearable constant noise. We purchased a 3 year extended contract, which leaves a lot to be desired, we had to depose of all our groceries, because the refrigerator stopped working and the freezer is slowly defrosting; it's been a week and we're still waiting for the parts. What has happen to the Whirlpool brand?
August 23, 2015
Rated 1.0 out of 5.0 by LadyDi Worst purchase ever
I had this refrigerator for less then two months when the top Refrigerator stopped cooling. Prior to that I noticed the ice maker wasn't making a lot of ice and I had to turn the temperature up to cool the Refrigerator. I didn't really think much of it at the time because i was still getting used to the appliance. I also noticed I had to throw some milk out prior to the expiration date which never happened before. At the time I blamed the store for selling old milk. Then one day it started making a strange noise. After the noise stopped the top got warmer and warmer until it was no longer cool even at the highest setting. I then called customer service at Whirlpool. The Rep was very nice and helpful but told me a repairman couldn't come until August 3rd which would be over two weeks. When I explained that it wasn't working and I had already lost a lot of food he apologized and said there was nothing he could do. I then decided to return it to Home depot and get another brand. Also to add I wish I would have gone on the Internet and researched this product before I purchased it. It has a lot of complaints. It looks nice but it never worked the way it should have. Just wanted people to beware you might get a lemon and a big head-ache.
July 15, 2015