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Suggested Replacement

20 cu. ft. Side by Side Refrigerator in White Ice, Counter Depth
  • Whirlpool
  • Model # WRS970CIDH
  • Internet # 206179287

20 cu. ft. Side by Side Refrigerator in White Ice, Counter Depth

Was  $2,299.00
$2,070.00 /each

Save $229.00 (10%)

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Discontinued Model

Discontinued

Whirlpool

Model # WRS965CIAH

Internet # 203584377

Gold 24.5 cu. ft. Side by Side Refrigerator in White Ice, Counter Depth

This item has been discontinued.
The Home Depot no longer carries this specific product.

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Name 22.16 cu. ft. Side by Side Refrigerator in Pearl White, Counter Depth 22.3 cu. ft. Side by Side Refrigerator in White, Counter Depth 35.75 in. W 21.9 cu. ft. Side by Side Refrigerator in White, Counter Depth Gold 24.5 cu. ft. Side by Side Refrigerator in White Ice, Counter Depth
Brand Frigidaire Samsung GE Whirlpool
Ratings (94) (15) (38) (25)
Color/Finish Family White White White White
Refrigerator Width (In.) 35.625 35.94 35.75 35.44
Depth (Excluding Handles) 27.125 27.063 27 28.31 in
Height to Top of Door Hinge 69.875 70.188 69.25 69 in
Capacity (cu. ft.) - Refrigerators 22.16 22.3 21.9 24.5
Counter Depth (Yes/No) Yes Yes Yes Yes
Height to Top of Refrigerator (in.) 70 68.625 68.75 68.63 in
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PRODUCT OVERVIEW

Model # WRS965CIAH

Internet # 203584377

Store SO SKU # 156618

Stock up on all your favorite fresh and frozen foods with this 24.5 cu. ft. Counter Depth Side by Side Refrigerator. The MicroEdge shelves offer more usable shelf space and help contain leaks. The In-Door-Ice Plus ice dispensing system also creates more usable space in the freezer and includes a removable ice bin. It tilts out and can be placed on the counter to make filling glasses, pitchers and coolers easy. This model also delivers efficient cooling performance using built-in sensors to measure internal temperature and activate the compressor only when necessary.

California residents: see  Proposition 65 information

  • ENERGY STAR qualified and meets CEE Tier I standards, to help you save money on utility bills, use less energy and help preserve our natural resources
  • Exterior water and ice dispenser with Tap Touch controls brings high-tech style to your kitchen while providing quick, easy access to refrigerator functions
  • In-Door-Ice Plus system places the icemaker and removable ice bin in the door, creating more usable space in the freezer. The ice bin is also easily removed for portable ice any time
  • Pur water and ice filter reduces impurities from household water to provide filtered water for up to 6 months
  • Accu-Chill temperature management system adds built-in sensors to measure the internal temperature and activate the compressor only when necessary to conserve energy while helping to keep food fresh
  • MicroEtch shelves provide spill protection while removing the frame around each shelf. This creates wall-to-wall storage and makes cleaning inside the refrigerator simple
  • Clear convertible compartment helps preserve the freshness of meat and vegetables by allowing cool air from the freezer to enter the convertible compartment at the level you select
  • Gallon door bins provide a smart solution for large containers and free up interior shelf space
  • 14.5 cu. ft. fresh food compartment and 10.0 cu. ft. freezer compartment provide spacious storage options
  • Fixed freezer door bins, glass freezer compartment shelves and freezer pull-out bins help keep your freezer organized
  • FreshFlow air filter is up to 15 times more effective than baking soda in reducing common food odors. Replace the filter every 6 months for optimal performance
  • Multipoint white LED interior lighting in the refrigerator and freezer compartments makes finding items easy
  • Side by Side refrigerator: 1 refrigerator compartment door and 1 freezer compartment door
  • Click Here for details on the services included with Delivery & Basic Hook-up and Installation options for this product

Info & Guides

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If we can't repair it, we'll replace it!

  • No deductibles, no additional fees
  • Parts and labor costs included
  • In-home service by authorized technicians
  • 24/7 support

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SPECIFICATIONS

Dimensions
Depth (Excluding Handles) 
28.31 in 
Depth (Including Handles) 
30.81 in 
Depth (Less Door) 
24.19 in 
Depth With Door Open 90 Degrees (In) 
45.69 
Height to Top of Door Hinge 
69 in 
Height to Top of Refrigerator (in.) 
68.63 in 
Product Depth (in.) 
30.81 
Product Height (in.) 
69.25 
Product Width (in.) 
35.44 
Refrigerator Width (In.) 
35.44 
Details
Appliance Series 
Whirlpool Gold 
Capacity (cu. Ft.) - Freezer 
10 
Capacity (cu. Ft.) - Fresh Food 
14.5 cu ft 
Capacity (cu. Ft.) - Total 
24.5 
Capacity (cu. ft.) - Refrigerators 
24.5 
Color - Appliance Cabinet 
White 
Color - Door Handle(s) 
Stainless 
Color/Finish 
White Ice 
Color/Finish Family 
White 
Counter Depth (Yes/No) 
Yes 
Defrost Type 
Auto / Cycle 
Door Finish 
Smooth 
Energy Efficiency Tier Rating 
Tier I 
Freezer Door Type 
Swing Door 
Freezer Features 
LED Light Type 
General Features 
Counter Depth,LED Light Type,Hidden Hinge 
Ice Maker 
Single 
Ice Maker Features 
In-Door Ice Maker,Factory-Installed Icemaker 
Ice/Water Dispenser 
Yes 
Number of Doors 
Number of Freezer Shelves 
Number of Fresh Food Shelves 
Operational Features 
Fresh Air Filter 
Product Weight (lb.) 
245 lb 
Refrigeration Dispenser Features 
Filtration Replacement Indicator Light,Water Filtration,Dispenser Location-In Door,Dispenser Control Lock-Out,Crushed Ice,Water Dispenser,Filtration System 
Refrigerator Type 
Freestanding 
Returnable 
Non-Returnable 
Shelf Material - Freezer 
Glass 
Shelf Material - Refrigerator 
Glass 
Storage Features 
Adjustable Door Storage,Gallon Door Storage,Deli Drawer,Spill Proof Shelves 
Temperature Control Type 
External digital 
Water Filter Replacement Model# 
FILTER1, W10295370 
Warranty / Certifications
Certifications and Listings 
1-UL Listed 
ENERGY STAR Certified 
Yes 
Manufacturer Warranty 
Limited 1-year warranty 

MORE PRODUCTS WITH THESE FEATURES

Brand: Whirlpool
Color/Finish Family: White
Refrigerator Width (In.): 35 - 36
Counter Depth (Yes/No): Yes
Capacity (cu. ft.) - Refrigerators: 24 - 25
Ice/Water Dispenser: Yes
Ice Maker: Single
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8 Questions9 Answers

Customer Questions & Answers

Gold 24.5 cu. ft. Side by Side Refrigerator in White Ice, Counter Depth
Gold 24.5 cu. ft. Side by Side Refrigerator in White Ice, Counter Depth

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1 answer

will model WRS965CIAH this have the same dimensions as model ED25DQ?

This question is from Gold 24.5 cu. ft. Side by Side Refrigerator in White Ice, Counter Depth
Asked by
illinois
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December 1, 2014
I have wood paneling kit on my refrigerator and want one the has the same dimensions,
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Answer (1)

December 5, 2014
Answer: 
I was unable to pull up any information using only the model, ED25Q. Would you be able to verify the model number? This Side by Side, WRS965CIAH is not a panel ready refrigerator, meaning it is not designed for custom panels. At this time, Whirlpool brand does not offer a panel ready side by side. Thank you for viewing this Whirlpool home appliance.
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1 answer

Will magnets stick to this fridge?

This question is from Gold 24.5 cu. ft. Side by Side Refrigerator in White Ice, Counter Depth
Asked by
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October 17, 2014
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Answer (1)

October 22, 2014
Answer: 
Magnets will stick to this refrigerator. Thank you for viewing this Whirlpool home appliance.
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This question is from Gold 24.5 cu. ft. Side by Side Refrigerator in Monochromatic Stainless Steel, Counter Depth
 
1 answer

icemakerwill not make ice

This question is from Gold 24.5 cu. ft. Side by Side Refrigerator in Monochromatic Stainless Steel, Counter Depth
Asked by
missouri
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October 29, 2014
i cannot seemtoget get the ice maker to work have water at the door but no ice
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Answer (1)

October 30, 2014
Answer: 
I apologize for the issue you are experiencing. You can try unplugging the refrigerator for several minutes and plugging back in. This will reset the unit and the ice maker may begin production after this. Also, ensure that the ice maker is turned on, bucket is firmly in place, etc. You can also try the below suggestions as well. If none of these work, then I would suggest calling The Home Depot/ Read More
I apologize for the issue you are experiencing. You can try unplugging the refrigerator for several minutes and plugging back in. This will reset the unit and the ice maker may begin production after this. Also, ensure that the ice maker is turned on, bucket is firmly in place, etc. You can also try the below suggestions as well. If none of these work, then I would suggest calling The Home Depot/ Whirlpool Corporation hotline at 877.461.3376 Option 2, Option 1. This will connect you to the parts and service representatives. They will be able to assist further or setup service if needed. Thank you for being a Whirlpool customer.
Refrigerator connected to a water supply and the supply
shutoff valve turned on? Connect refrigerator to water
supply and turn water shutoff valve fully open.
? Kink in the water source line? A kink in the line can reduce
water flow. Straighten the water source line.
? Ice maker turned on? Make sure wire shutoff arm or switch
(depending on model) is in the ON position.
? New installation? Wait 24 hours after ice maker installation
for ice production to begin. Wait 72 hours for full ice
production.
? Large amount of ice recently removed? Allow 24 hours for
ice maker to produce more ice.
? Ice cube jammed in the ice maker ejector arm?
Remove ice from the ejector arm with a plastic utensil. (This
does not apply to models with the ice maker mounted at the
top of the freezer door.)
? Reverse osmosis water filtration system connected to
your cold water supply? This can decrease water pressure.
See “Water Supply Requirements.”
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This question is from Gold 24.5 cu. ft. Side by Side Refrigerator in Monochromatic Stainless Steel, Counter Depth
 
1 answer

What does Monchromatic mean?

This question is from Gold 24.5 cu. ft. Side by Side Refrigerator in Monochromatic Stainless Steel, Counter Depth
Asked by
Western NC
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October 19, 2014
I've been told various answers by salespeople. My understanding is that the sides and water/ice dispenser are gray to closely match the stainless. Yet one of the other questions/answers here on this particular model say the sides are black, and the ice/water dispenser are black also. Just trying to clarify.
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Answer (1)

October 21, 2014
Answer: 
The first part of your statement is accurate. The sides are grey, dispenser, etc to compliment the Stainless Steel. The only time the sides are black is if monochromatic is left out of the product name for the Whirlpool brand. Thank you for viewing this Whirlpool home appliance.
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CUSTOMER REVIEWS

Rated 2.8 out of 5 by 21 reviewers.
Rated 5.0 out of 5.0 by The product met all our expectations. The delivery service was exceptional. We did extensive research of this and other comparable refrigerators and found that this one fit our needs exactly. The shelves on the doors of the freezer and refrigerator are deep and provide very usable storage space. The meat bins with temperature control as well as the humidity controls for the fruits and vegetables are very useful. Overall we are extremely pleases with this product. April 6, 2014
Rated 1.0 out of 5.0 by Multiple issues with this two-year-old refrigerator, don't buy! The exterior stainless steel doors rust in sporadic locations. According to a quick google search, it is a widely known issue that Whirlpool has not addressed. We have never used abrasive cleaners, only wipes that are made for stainless appliances. We use them on all of our stainless appliances. The fridge is the only one that now has 10+ areas of pitting rust. It continues to spread! What the heck? Secondly, the ice maker stopped working at 16 months. First it was just the auger that stopped turning...which was inconvenient but not the end of the world. It still produced ice, but we had to open the door and pull ice out instead of having it dispensed. Now it has stopped producing ice altogether. We had the repair guy out today. Apparently, the motor for the auger and the actual ice maker are not receiving power and longer. The certified tech said it was either the main control board or bad wiring somewhere from the control board to the ice maker. For a small fortune, we can try putting in a new board. If the new board doesn't work, we will then know it is a wiring issue. If it is a wiring issue, we will have paid for a new board that was not needed, and we are out of luck completely on the wiring issue. Part of the wiring is sealed within the freezer door. A new freezer door costs nearly as much as the fridge. Part of the wiring is sealed in the back of the fridge. It is impossible to open the seal without breaking the fridge, because the back is a sealed system. But it does keep our food cold...just don't put anything the top shelf of the fridge because it will freeze. Thanks for the 1 year warranty Whirlpool! You timed it perfectly!What a joke. November 11, 2015
Rated 4.0 out of 5.0 by Excellent refrigerator I bought this refrigerator to replace a counter-depth freezer-on-top Maytag unit which was over 20 years old and showing its age. I've had the new one for six months, and I've not had any problems with it. The brushed stainless accents look great against the White Ice finish. I took one star off because on the right top side edge, a small amount of paint had been rubbed off by the styrofoam packing during shipping - it wasn't Home Depot's fault and it was easily fixed with touch-up, but nonetheless it should not have happened. Other than that, it's a very good unit and I'm quite happy with it. July 19, 2014
Rated 1.0 out of 5.0 by Absolutely the worst!!! This Frig has driven me crazy! The person who designed it has never used a Refrigerator. The Ice Maker is a Joke. Has a "Fast Ice" feature that makes no difference in the SLOW rate it makes Ice. From first start up to half full took 24 hours and "full" is less than a 5 lbs. bag of ice. The Ice dispenser clogs easily and the ice freezes together in the bin and then will not come out at all. The shelves are fixed. Not adjustable at all. The Top shelf is a good height for large container, but the put the light assembly right in front of it. if you are careful, you can slip a gallon of milk under it and onto the shelf. Almost all other Quart size bottles need to be tipped to get under the light and onto the shelf. Freezer shelves are also fixed. There is one pull out bin on the bottom which is about the right size, but it could use another shelf if they were adjustable. It is NOT quiet when running! Look for a better unit, even if it costs more. I have cursed this one now for over a year and pray that it will fail prior to the end of the extended warranty I bought! August 30, 2014
Rated 5.0 out of 5.0 by Great product....looks impressive. Only installed 1 month plus so far. All is well now...we'll see as time goes by, but I feel it will prove to be durable enough. Delivered with a veg. drawer problem. Wheels on drawer not assembled correctly. Service call solved that problem quickly and service rep. was very knowledgeable and helpful with operational instructions. Happy now, nice refrigerator. Wife is happy so I'm also happy! March 18, 2014
Rated 1.0 out of 5.0 by WARNING **** ICE MAKER NEVER WORKED - Read other reviews before buying This is the 2nd White Ice Counter Depth refrigerator I have purchased from HD in the past 2 years and I would never recommend this refrigerator to anyone! The first one has had many issues, beginning with the ice maker. It freezes constantly and we have to pour hot water on the coils to un-freeze it. The controls are confusing and many of our guests cannot figure it out and end up turning off the ice maker (this is not the reason why the coils are freezing) I did not want to purchase a 2nd one but there are very few white counter depth refrigerators and the one I wanted was on back order for months so I reluctantly purchased another one. We use these in rental vacation units where space is limited so we really needed the counter depth. HERE IS THE WORST PART. I had the 2nd refrigerator delivered a few days before we arrived to finish the renovation and, when we got there, the ice make did not work. Because it has was over the 48 hour mark since delivery, it could not be replaced and I was forced to work with Whirlpool customer service under the warranty. Remember, the ice NEVER worked. A technician was called to inspect it and he indicated the door was damaged and it needed to be replaced. So, rather than send me a new refrigerator that would have taken a few weeks at most, they told me the door had to be built upon order and it would take 6 weeks. 12 weeks later, no door. I called customer service and they told it could take up to 12 weeks but it should not be too much longer. I have made several calls to the service company who will receive the door and they state they are "just the middle man" and have no control over when they will receive it. IT HAS NOW BEEN 19 WEEKS and still NO DOOR! I have never in my life written a review for any product but I feel it is my duty to warn people about this refrigerator. DO NOT BUY IT! I have purchased 2 and have had many issues with both refrigerators so this is not limited to one issue. Trust me, save yourself the headache and buy another brand. I asked Whirlpool's customer service if there was anyone I could speak with who had more authority to make things happen and I was told I had to write a letter. Really??? NO email address? No one with any authority to speak with? I called Home Depot, where I purchased the refrigerator from, and they have no authority either but you can bet I am going to keep complaining up the chain to Home Depot. Perhaps they will think twice about doing business with Whirlpool. I doubt my complaints will have any affect but I will keep trying until I get results. Seriously, do not buy this. If you have any issues at all, Whirlpool is terrible to work with! There is ZERO accountability!! August 14, 2014
Rated 1.0 out of 5.0 by Ice Maker dead on arrival Just got this and the ice maker doesn't work! Made 6 cubes so far, went back to HD and they were very helpful to resolve the issue. We went ahead and got the Samsung Counter Depth (something we should have done in the first place). July 1, 2013
Rated 1.0 out of 5.0 by Flawless Excellence. The beautiful metal box in my kitchen has astounded me in its incredible capabilities of making things cold. My first notice of its incredible powers was when it hissed like a regurgitating snake due to how it must operate its ice maker. It's truly a remarkable sound to hear, Kanye West would definitely sample it. The second most amazing feature was the ice dispenser, you can pick the "Ice Cube" button to play a fun game of sweeping the floor. As for the crushed ice feature, it works like a charm. Just make sure to sweep the 90% of ice shards that's not in your cup under the fridge or something. All I see in this fridge is amazing craftsmanship. I 10/10 Great Job. February 24, 2014
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