Rated 4.1 out of 5Â by 43
Rated 2 out of 5Â by Rhys Great toilet, horrible instructions
The toilet itself merits 5 stars. It is sleek and modern and has amazing flushing action for a low-flow toilet. Unfortunately, the instructions were written by someone with a very weak command of English and no knowledge of technical writing standards. Many have commented on the difficulty of installation. I do not think the toilet would be difficult to install if Whitehaus hired a competent technical writer and redid the instructions. Both the instructions and the video skip over the installation of the plastic guides on each side of the toilet. The instructions have no illustrated parts list and are printed in a tiny font and at very low resolution. As a result, even with a magnifying glass you cannot read important measurements. At the last step they read, "Install the toilet seat according to the instructions." BUT THERE ARE NO INSTRUCTIONS regarding the installation of the toilet seat.
Attached to the toilet seat is a notice about how not to care for the seat. Here is a sample: "The product cannot be put under the sunshine or near the heat source or exposed to the lampblack." Really? I don't think most people have carbon soot in their bathrooms! There is no word on how one should clean the toilet seat. I would like to know if I can use a normal bathroom cleaner on it.
It is sad that this fine product does not come with adequate installation instructions. I hope Whitehaus takes action. They would sell a lot more of this model.
May 6, 2014
Rated 5 out of 5Â by Avlis Good Toilet
Nice toilet. Looks good.
Installation was not easy at all.
You have to drill six holes through the floor, if you have tile it's a pain.
April 8, 2014
Rated 1 out of 5Â by Scientist What a disappointment
I bought 3 of these due to the great reviews they have. I'm sure it functions quite well, and was looking forward to having it. The problem they don't tell you is unlike every other toilet on the planet, the drain for this one sits under the front of the toilet, not the back. That means compared to any other toilet, this one is going to sit back another 5-7 inches. That's fine if you're designing the bathroom around it, but if you have a small bathroom and want to replace an existing toilet, you better hope you can move the whole thing back another several inches without hitting the sub out or the wall! In my case, I can't use it. Sorry I didn't check to see that the drain location was in a completely different place than any other toilet? I have 3 that have to go back. 300 pound of unnecessary schelpping. Just how I wanted to spend my holiday weekend.
August 31, 2014
Rated 4 out of 5 Water-saving features with designer style
I found the water-efficient features and lower seat profile I was searching for in this toilet. The 2-button flush functions, low and high volume, work very well. Sufficient water flow and force to do the job. The seat is interesting, a sort of rounded square, actually is a more comfortable shape. The seat cover has a soft-close feature that gently closes the seat without a sound. The overall look is very designer-like.
I would have given the toilet 5 stars except for the installation difficulty, which is not disclosed until you open the box to do the install. I hired my long-time plumber to install two of these toilets. He quoted me a price before starting the installation. However, once he took the toilet and parts out of the box, he knew something was different. Apparently, Whitehaus toilets require that two holes be drilled into the floor that are different than any other toilet placement. The bolts for the toilet are more streamlined and fit into the side of the base. (see photos) This, of course, resulted in an increased cost for the installation of both toilets and took awhile longer as well. This is the only downside that I would warn buyers on this product. The upside to this feature, as you can see from the photos, is that there are no little traps to try and keep clean; very sleek base line from bowl to floor.
Other than this installation issue, I would highly recommend the toilet.
August 21, 2013
Rated 5 out of 5Â by madman Great toilet, some installation issues
We like this toilet for the clean lines and ease of cleaning the toilet itself and more so for the ease of cleaning the area around the toilet. Some toilets have too much detail near the floor, which usually needs more care than the upper portion of the toilet.
The installation is a bit different than the toilets we are used to. However, it's not rocket science. Simply download the instructions from the manufacturer's website and print them out. The minimal instruction sheet that comes with this toilet leaves something to be desired. Not to mention that a good magnifying glass would help in trying to read the thing.
Compared to our old toilet, the flush is excellent with minimal water usage. The two button flush mechanism allows you to choose a simple flush for liquid and a more powerful flush for solids. We have a well, and each time we flush one of our older toilets, the pump kicks in. This toilet should help prolong the well pump life as well as cut electricity costs.
April 29, 2014