Rated 3.8 out of 5 by 67
Rated 5.0 out of 5.0 by Foxalot Love it!
When I asked my contractor about this type of toilet, he was less than pleased, but the installation process has been simplified from the last one he installed. Took less than 30 minutes. He admitted it was not bad at all. Yes directions could be better. It is modern & sleek. I love the way it looks with my remodel. The flush is strong in both modes. I'm very satisfied.
December 17, 2014
Rated 2.0 out of 5.0 by Rhys Great toilet, horrible instructions
The toilet itself merits 5 stars. It is sleek and modern and has amazing flushing action for a low-flow toilet. Unfortunately, the instructions were written by someone with a very weak command of English and no knowledge of technical writing standards. Many have commented on the difficulty of installation. I do not think the toilet would be difficult to install if Whitehaus hired a competent technical writer and redid the instructions. Both the instructions and the video skip over the installation of the plastic guides on each side of the toilet. The instructions have no illustrated parts list and are printed in a tiny font and at very low resolution. As a result, even with a magnifying glass you cannot read important measurements. At the last step they read, "Install the toilet seat according to the instructions." BUT THERE ARE NO INSTRUCTIONS regarding the installation of the toilet seat.
Attached to the toilet seat is a notice about how not to care for the seat. Here is a sample: "The product cannot be put under the sunshine or near the heat source or exposed to the lampblack." Really? I don't think most people have carbon soot in their bathrooms! There is no word on how one should clean the toilet seat. I would like to know if I can use a normal bathroom cleaner on it.
It is sad that this fine product does not come with adequate installation instructions. I hope Whitehaus takes action. They would sell a lot more of this model.
May 6, 2014
Rated 5.0 out of 5.0 by QuantumShadow Very good product. Glad i bought it.
No one other review complaint confirmed to be true.
1. My contractor installed it as 1-2-3 (had NO problem with manual).
2. Very quiet flush noise. At least better than my previous American Standart toilet, this was also very quiet.
3. Very effective flush, uses LESS water than usual toilet (1 gal vs 1.6).
I will buy with confidence next 2 toilets for master bedroom and first floor rest room.
Highly recommend this product.
December 2, 2014
Rated 5.0 out of 5.0 by Avlis Good Toilet
Nice toilet. Looks good.
Installation was not easy at all.
You have to drill six holes through the floor, if you have tile it's a pain.
April 8, 2014
Rated 5.0 out of 5.0 by Teamarnold Great toilet
We have purchased 3 of these so far ... 1 for the beach house and 2 for the boys bathrooms at our main house. My husband didn't have any trouble installing them. I love the sleek, modern look. The seat comes off easily without any tools which is a great feature for cleaning and I love that there is no seam between tank and seat to accumulate dirt. The smaller flush works fine most of the time. The only caution I have is that it is a large toilet so make sure you have room for it. In the boys bathrooms I don't have room for a trash can to sit beside the toilet due to the large footprint. Not really an issue but just something to be aware of. Overall a great product!
April 14, 2015
Rated 3.0 out of 5.0 by Handyman44 Not for DIY'er
The installation was a nightmare for a professional. We used it in a tight space as it was about 3" shorter in length. However the flange made it sit further from the wall giving the extra space behind the toilet. The front of the toilet is about the same as a regular size toilet.
It took 4 hours to install the seat. Finally we figured out that the fancy mounting device had been assemble backwards. After making the correction it works fine. There were no instruction for the seat installation.
I'd recommend choosing a different brand next time.
Also the height is about an inch higher. My wife a normal size woman complains her feet barely touch the ground.
September 30, 2014
Rated 4.0 out of 5.0 Water-saving features with designer style
I found the water-efficient features and lower seat profile I was searching for in this toilet. The 2-button flush functions, low and high volume, work very well. Sufficient water flow and force to do the job. The seat is interesting, a sort of rounded square, actually is a more comfortable shape. The seat cover has a soft-close feature that gently closes the seat without a sound. The overall look is very designer-like.
I would have given the toilet 5 stars except for the installation difficulty, which is not disclosed until you open the box to do the install. I hired my long-time plumber to install two of these toilets. He quoted me a price before starting the installation. However, once he took the toilet and parts out of the box, he knew something was different. Apparently, Whitehaus toilets require that two holes be drilled into the floor that are different than any other toilet placement. The bolts for the toilet are more streamlined and fit into the side of the base. (see photos) This, of course, resulted in an increased cost for the installation of both toilets and took awhile longer as well. This is the only downside that I would warn buyers on this product. The upside to this feature, as you can see from the photos, is that there are no little traps to try and keep clean; very sleek base line from bowl to floor.
Other than this installation issue, I would highly recommend the toilet.
August 21, 2013
Rated 1.0 out of 5.0 by Scientist What a disappointment
I bought 3 of these due to the great reviews they have. I'm sure it functions quite well, and was looking forward to having it. The problem they don't tell you is unlike every other toilet on the planet, the drain for this one sits under the front of the toilet, not the back. That means compared to any other toilet, this one is going to sit back another 5-7 inches. That's fine if you're designing the bathroom around it, but if you have a small bathroom and want to replace an existing toilet, you better hope you can move the whole thing back another several inches without hitting the sub out or the wall! In my case, I can't use it. Sorry I didn't check to see that the drain location was in a completely different place than any other toilet? I have 3 that have to go back. 300 pound of unnecessary schelpping. Just how I wanted to spend my holiday weekend.
August 31, 2014