Rated 3.8 out of 5Â by 185
Rated 2 out of 5Â by lettyboo13 The pilot light is about 6 inches long and must be taking the gas that would be used if I had a kitchen stove small burner on
I like the remote control and the fire look is beautiful. One log was broken in shipping and they are due to send another one next week. The pilot light worries me as it is so large and they told me there was no adjustment on it. There should be a way to turn the flame down to a normal level. The logs on the outer edges are warm to the touch from the pilot. I paid to have it installed and the installer could not find a control to lower the flame on the pilot. I can't afford to have it taken out and another one installed. Other than the pilot light I could give it a good review.
November 22, 2011
Rated 4 out of 5Â by RayK Very feature laden product available at a great price
We were replacing an inoperative gas fire log set with a Vent-Free style and found this Savannah Oak set on the Home Depot website. This particular unit provided a direct replacement size that required no modifications and offered a wireless remote control - a great feature. Installation was very easy and straight forward. Very easy to operate with the remote. The only downside that we found with a vent free gas log design, is that the flame height is lower and not as prominent as a regular gas log set.
December 24, 2013
Rated 4 out of 5Â by Raul I am happy with this purchase
There is just one thing, when I crank it all the way it shuts off ,i still don't know why but I have been really busy to investigate or call for help, otherwise i like it.
July 1, 2014
Rated 3 out of 5Â by KBurke This product heats the family room well.
The unit is a bit lightweight and I had to use some spacers under the legs so the unit would not move. I had to remove the unit after I had installed it in order to correct a factory wiring issue; the control wires were shorted to each other at the terminal block. Once I corrected that problem, the unit would light and worked well. As stated in another review, I agree that the pilot light is a bit intense.
January 14, 2014
Rated 5 out of 5Â by art42 Like the remote start! The logs look very realistic.
Had done a lot of research on gas fireplace logs. Settled on this one even though some people had rated it poorly. It was an easy setup, and the fireplace logs are way more realistic that my old set. The remote start works fine. Two logs were broken upon delivery...even though very securely packed, the box is very heavy, so I called the manufacturer. The lady with whom I spoke could not have been more polite and professional and said they would ship out replacement logs....NO CHARGE. They arrived 3 days later. I am totally satisfied with the product and the assistance given by their product support folks. Highly recommend.
April 2, 2013