Rated 4.3 out of 5Â by 235
Rated 5 out of 5Â by esscargo55 Delivers on the promise
Great product. I have an oversized, heavy two bay garage door; this product replaced a 25-year old 1/3-hp chain drive opener that finally died. I had to buy the extension kit which includes an additional section of channel/rail and an entire new (longer) cogged belt. (The OEM shorter belt gets thrown away, which is kind of a waste, but with the belt design there is really no other option.) It took a little while to replace the belt, but the directions were good if you read them carefully.
It took two of us about 7 hours to install, but we worked slow and tried to do things right the first time. We were able to pretty much re-use the mounting hardware for the previous opener to install the new Genie. The clear directions and color-coded hardware bags were a great help. As you see in one of the photos, I bought a surge protector to protect the sensitive and complex electronics in this new unit and ensure a long life.
As far as performance, the unit seems very rugged and is extremely quiet as others have said. The door still makes noise when opening, but now all you hear is the hinges, rollers and creaks from the door itself. I particularly like the "slow start" feature that is built into the DC-motor.
The unit was very easy to program (clickers, limit switches) and really pretty much works as advertised. This is a great product and Genie has burnished their image a lot in my book. I had an earlier "Chain Glide" Genie unit that I took out and threw away after a couple years of recurring breakdowns, so this one marks a complete turnaround in their brand image for me.
December 8, 2012
Rated 4 out of 5Â by DJTWIN Very quiet and smooth
This was probably the easiest Garage opener I have ever installed. It was easy to program and runs very smooth and quietly.
January 7, 2014
Rated 4 out of 5Â by MrMoose Great product let down by errors in installation instructions
After a Genie screw drive unit failed after ~6 years of service, I was a bit hesitant to replace it with another from the same manufacture (only 6 years?) However, the root problem of the failure was the screw drive which was due to the very cold temperatures around here. Perhaps the screw drive unit just wasn't the right unit for the job.
What was needed was something with a belt drive and more motor power. This unit appeared to be a fit.
My father in-law and I are mechanically inclined and have installed many garage doors and openers before. It was easy to figure out what was correct by looking at the markings on the parts. However, they sometimes didn't agree with the installation instructions.
After ~60 minutes the unit was installed and didn't work. The next error in the installation instructions was found: The wiring in the instructions was incorrect but was correct in the trouble shooting guide. A simple change in wiring and the unit was working.
The unit is quite and smooth even with a large, heavy insulated door. It works well even at -25F below, which is something the screw drive unit didn't do.
March 9, 2013
Rated 4 out of 5Â by Roma So far so good
Easy instal only 45 min. Very quiet and smooth operation. Looks really nice and is very light compared to my old opener. Overall very happy so far. Can't really say anything to reliability due to ownership <1month.
June 4, 2013
Rated 4 out of 5Â by Ken408 Pretty good imo
It took me approx 5 hours to remove my old opener and install the Genie SilentMax opener by myself. Compared to my basic blue max old unit, this one makes less noise, has better safety features, and wireless keypad is nice. So far I see no issues opening and closing with a 2 car wood roll up door. I did the install solo, but I needed two ladders to mount the unit.
A few issues with install. The instructions were not correct or the color coded bags had the parts mixed up. Either way some of the parts were supposed be in the orange bag I found in the blue bag. Not a big deal, but it annoyed me that they spent so much time making the color coding the bags to easily find parts only to find that it wasn't correct and I had to check all the bags.
Another problem I had during the install was the bolt that connects the rail to the wall near the garage door uses some kind of push nut metal piece to secure a long smooth bolt instead of a screw or cotter pin. This snap on piece was impossible to put on. I had to pound the thing on an on with my vise and bent part out of shape which weaken the snap on thing to allow me to put it on. Once on its very difficult to remove. There are many other ways to do this better. (A cotter pin or bolt bolt /w lock washer, etc...
The other potential issue was the mounting hardware to the ceiling is not complete. They provide bendable metal rails and two screws to mount the unit, depending how you will mount the head unit you will need some lag screws, and maybe a cross piece. I used my old unit mounting hardware and screws to install the new unit, however if this was a new install I would have to go back to hw store to complete the install.
July 30, 2013