Rated 4.2 out of 5Â by 53
Rated 5 out of 5Â by cpicard2 This product is excellent
This product is an excellent. I used two of them in my walk-in closet. The instructions are very easy to follow, and it was easy to assemble. I put 4 drawers in each unit to make it more like a hutch. If you buy the drawers, they are also very easy to assemble and install. The one to buy (because there are 2 sizes) is the Narrow Drawer Kit for 16 in.
October 19, 2013
Rated 4 out of 5Â by MrB2U closet makeover
We decided to create a closet out of a spare bedroom and chose these products. They are sturdy pieces but the rods are not as rigid as we had hoped for. Overall we are delighted with our choices and would make them again.
June 11, 2013
Rated 3 out of 5Â by CajunKev Functional, Looks Nice But with Caveats
This closet kit looks nice when complete but there are issues to be aware of.
First, a correction: The instructions give two different measurements to use when cutting out the "notch" in the backing fiberboard so each half of the unit can be affixed to the wall. The correct measurement to use is 1 5/8".
Second, the tips: 1) Once you've found the stud and cut one of the notches so you can affix the bottom tower to the wall, you can just duplicate these measurements for the other backing board. If you're getting the towers plumb, the notch hole will be the same for both halves of the closet kit. 2) On the back of each half of the closet kit, you have to nail a backing fiberboard to add strength. The instructions don't tell you but, if you look closely at the back of the backing fiberboard, you'll see the words "TOP" stenciled there. Make sure to cut your "notch" here on this side (used to affix the tower to the wall) and also affix this side to the top of each tower so the nail holes that hold the backing fiberboard on will line up properly. This is especially important to get the nails easily in the bottom shelf of each half of the tower. 3) The instructions don't tell you to drill pilot holes in wall studs before affixing each tower to the wall, but this is a good idea.
Third, the frustrations: I ordered six of these closet kits for my closet from Home Depot Online. UPS hates heavy boxes. There was a lot of damage, although some of it looked like it may have just come from the manufacturer this way. Regardless, I only had enough workable parts to build four of the kits. I contacted Home Depot (HD) to get replacement parts, and then I heard back from ClosetMaid later that they don't supply any replacement parts. They tell me this in the same email where they talk about their "commitment to customer service." Can you believe? As a workaround, I finally went down to my local store and bought two more kits and made them work to complete the closet. Meantime, I guess HD had further discussions with ClosetMaid, and they sent the parts. By then, I was done with the closet and simply refused the shipment. The local HD store, though, was great. All they cared about what that I was happy. I brought all the damaged parts for the two kits back to them and got a refund on them.
As for the closet kit itself, I didn't think it was particular well-engineered. For example, to build the two units that comprise the closet kit, you have to hammer in large "cams" into the sides of each tower. I think these drill holes need to be a bit larger because it's difficult to get the cams in. If you hammer too hard, I believe you can crack the flimsy fiberboard. So, you have to hit with medium force. It takes a lot of hits and some go in easier than others. For example, just for fun, I wrote down the number of hits it took to get four of the cams in: 18, 40, 40, 100. That's a lot of banging with the hammer! Also, some of the trim was bowed and the dowel holes didn't want to line up. I just made sure to glue them in there and forced them in. Also, as noted above, while I had a lot of damage, I think some of the pieces were just sent out from ClosetMaid in that condition; I guess this speaks more to quality assurance than anything else. In short, if you've built these types of ClosetMaid closets previously, don't expect the quality level here to be higher than what you've previously seen. I sure wish they had more competition!
I tend to be meticulous and I've built these kinds of closets before so I'm not a beginner. However, I found building this closet to be a frustrating experience. What with the customer service/damage issues, the instructions that aren't always clear or may be contradictory, and the extra effort required to place slightly damaged or scratched pieces so they were hid from view, it took much longer than I thought it would to pull this closet together. Once done, though, it does look nice and the flaws are hard to spot. They're impossible to spot now that clothes and other items are in the closet. So, in summary, I'm happy with the closet and know that I did the best I could with it. The local Home Depot store was great too. ClosetMaid has some work to do I believe.
Wish you the best of luck if you go with this solution. Also, if you're thinking to go with corner shelf and rounder bars rather than "corner units" then make sure to see my reviews there as well.
July 8, 2014
Rated 5 out of 5Â by TallPaul Great organizer; but you have to engineer a better anchor for clothing rod.
Bought the Narrow Closet Kit for coat closet; very happy with it. Folks, you are buying a particle board bookshelf that has a hanging rod in the package. You have to engineer a better anchor to put clothes on it; directions very simple/comprehensive. Anchor piece is plastic, AND two screws and plugs for drywall. I went to Home Depot and employee turned me onto better/heavier plugs for an additional $5. Ended up anchoring both ends of rod with heavy duty plugs/ secured unit itself to wall stud. Now I feel much better to put heavy clothing on it. It looks great. If you buy; get heavy duty dry wall plugs, and TAKE your time building it. HD sells those little parts too, previous reviewer could have gone to HD and bought plenty/better made replacement parts. ClosetMaid is best you can do for the price, and yes corners were cut in bringing this to you from China for only $118, but it looks great/Lowes altenative was over $300.
November 22, 2012
Rated 3 out of 5Â by Matt Decent, closet rods a bit flimsy
The shelf itself is on the upper end of flat pack type furniture. The trim on the front gives it a bit more of a high end look. However, the closet rods are flimsy, especially when extended beyond about 3 feet. I have a fairly long closet, and when extending the rods to the 48 inch length, they are not quite rigid enough to support a load of clothes without excessive sagging. Would suggest purchasing the shelving unit only and getting different closet rods.
September 10, 2014