Rated 4.3 out of 5Â by 82
Rated 1 out of 5Â by Linda Toss your food..same result
My 9 month old freezer died while we were out of town (of course)... was a balmy 68 degrees inside the stupid thing this afternoon when we got home..the result was a loss of over $500 worth of food. The alarm was beeping...not that we could even hear it even while upstairs (freezer is in basement). Still haven't dealt with Whirlpool..hope for some reimbursement and a different freezer. Wish I could get rid of this one altogether and not have to even have it repaired. I will never trust it again, nor will I EVER buy another product from Whirlpool.
September 8, 2013
Rated 1 out of 5Â by BrokeAndNoFood Throw your food away now it will save you the time
At some point Whirlpool used to stand behind their products, now all they seem to do is hide behind their warranties! I purchased an upright freezer back in March only to have it break less than a month later. Worse was that it was fully stocked, after going to Costco the week before, and had to throw away at least $300 worth of food. Called Home Depot where I purchased the freezer and was instructed to contact Whirlpool's warranty service department. Of course since it was brand new I just wanted a new freezer, but they informed me that they would have to send out a service tech to inspect the machine. Tech came out two days later and discovered their was a leak in the coil and that the freon had all leaked out causing the freezer to stop working. Freezer repaired I waited a couple of days to make sure it was working before restocking the freezer. Less than a month later the same thing happened, and I had to toss another $300 worth of food. This time when I spoke with someone from their solutions team, I was very adamant about wanting the freezer replaced and not repaired. However I was informed by one of their supervisors that, "Unfortunately we cannot make all of our customers happy." Needless to say I found this to be more than unprofessional for someone in the service industry. Unfortunately I had no other option and once again they sent out a service technician, not an actual Whirlpool employee, came out to look at the freezer. The tech determined that the source of the leak was in the cabinet and therefore the unit was unrepairable. He informed me that he was filing his report with Whirlpool and that I should here back from them within 24 hours as to the next step. Two days later and no phone call I get a hold of the the service company only to discover that someone at Whirlpool had overridden his diagnosis and was instructing them to come back and make another repair. I called Whirlpool once more and spoke with yet another solutions team supervisor and finally was able to have them schedule a replacement freezer. Was the delivery person on time, of course not they were two hours late and didn't even make the effort to call ahead and let me know but then why should I be surprised Whirlpool uses third parties so that they can avoid being held accountable. After all of this I call one more time to file a complaint about how my entire experience was. I ultimately asked to speak with a manager after speaking to a supervisor who could not resolve my issue in a manner I would have liked. She informed me that there was no one to speak with at the time but that she would pass my information on. I requested that they call me the following morning at 9:00 am as I would be home from work. Four days later I have not received phone call and have decided to post this instead.
June 6, 2013
Rated 4 out of 5Â by Alberta as in Canada Simply perfect
My new freezer replaced a thirty five year old freezer which ran constantly and leaked refrigerant. It is wonderful to own a freezer that has the latest technology incorporated in a modern, clean design.
October 6, 2014
Rated 4 out of 5Â by RichardJ Ice Build Up
Freezer has worked fine for a few years but had ice built dip in bottom, to a point where lower drawer was stuck. Looked in back of freezer and found defrost poly drain tube crimped, just above compressor. No flow. Cut off the crimped section and installed a 90 degree nylon barb fitting. Fortunately had enough room in my fridge freezer to hold the frozen food, so no loss. Turned off freezer and let it thaw enough to remove the ice. Removed the evaporator cover (4 Phillips screws) and chipped away the ice in drain. Poured hot water in drain with a turkey baster until it flowed. Reassembled and freezer back on in good order. The drain tube is a bad design, should have come from factory with a barb or PEX elbow. Otherwise, no complaints. For the price this is obviously made in China so it's a consumable product. I you have lots of money tied up in frozen meat or seafood, which may cost more than the freezer to replace, it may be wise to look at a high end product. This isn't one of them.
October 17, 2014
Rated 1 out of 5Â by 1234 Freezer went out at 1.5 years
The freezer is less just past the warranty. Whirpool is willing to extend the warranty and repair the product for $250.00. The repairs come from a local company and it will be 2 days before they can get someone out to look at the appliance. Buy a different appliance model.
October 15, 2014