Rated 4.2 out of 5Â by 80
Rated 2 out of 5Â by 2muchmusic I so want to recommend this washer...
This washer is so beautiful. You will want to stand over it and watch through the glass lid as the tub fills with splashes of water enhanced beautifully by the LED lighting. It also makes politely pleasant noises to alert you about various things. Get the equally beautiful matching dryer and watch them talk to each other about the current load selection! Prefill the detergent and softener and washing is a breeze--when the darn thing actually works.
We have had ours for three months, and then it started pausing in the middle of any and all cycles. It would take two days to get through a single load. First technician dispatched informed me that I was loading it wrong, but as soon as he left the same thing happened, even though I carefully arranged the clothes like a mother robin would arrange her nest.
I tried to figure this out on my own, and in the process discovered that installers switched hot and cold inputs, resulting in super wrinkly clothing and a blazing hot laundry room. Sadly, switching the lines out did not help the pausing problem (technician did not notice the mistake, nor did the dryer installer, who had to attach a hose to dryer for steam feature), but since I have fixed the hoses, I no longer have to run a fan in laundry room. Or didn't before the washer completely stopped working.
A week ago we could still get a full load run fifty percent of the time, but now it is completely dead. Yes, it still looks pretty, except for the now dirty water stuck in it, but dead. Second technician dispatched to look at issue reported that a batch of washers left factory with bad boards. First board they shipped apparently did not include all the right components, so could not be installed. So now we are waiting for another board, and another technician.
The thing to note about this is that it takes a MINIMUM of a week to get a technician to your house to diagnose the issue (if he is willing to admit that it is a problem with the washer, and not with your washing technique). If a part is needed, that will be at least another 4 days before it gets there and then someone comes out to install it. Tomorrow will theoretically mark our 5th technician visit, so if you do the math, you can see we have not been fully functional for some time. Thankfully, it is just my GE employee husband (which is why I bought this brand) and I doing laundry, but still, four weeks without a washer is WAY TOO LONG when you have spent this much money.
I have also noticed that once you tell people that you have a fancy HE washer, you start to hear horror stories. The tech telling me that I am loading it wrong did that for a reason. Apparently even though there are cycles on this thing for bulky items, it is highly recommended that you NOT use them or you are on the fast track to a drum rebuild. I have also been told this washer and others like it will last a MAXIMUM of five years. So do yourself a favor: don't go by looks or the pretty sounds this washer makes. Save yourself time and money and buy an old school top loader with a conventional agitator. Three months from now you will thank me.
November 4, 2013
Rated 1 out of 5Â by Jenn95 Ate a shirt
I loved the size of the machine, but we did not have good luck with it. We had two sets delivered to our home. The first one made such a racket - banging and moving in our laundry room - that we called immediately. We were told a part was on re-call; they sent us a new one. Having it one week, all had gone well until it ate my husband's Walter Payton throwback jersey. The machine sucked a good portion of the shirt under the base spin element. It couldn't be pulled from it. We had to call customer service and they instructed us on how to take the bottom of the machine apart to get the shirt out. The section of the shirt was mangled. Needless to say we returned the machine and went with a different brand. Two big incidences within two weeks was enough.
October 30, 2014
Rated 5 out of 5Â by Jennie315 Best washer ever!
Bought this when my 19 year old Maytag finally gave up. I could not be happier. Individualized settings, preset detergent/ softener dispensing so you don't use too much. Uses the right amount of water no matter how big or small the load is. Large enough basket to do blankets or comforters. Absolutely the best washer I have ever had.
November 5, 2014
Rated 1 out of 5Â by susie232 terrible
My clothes are not getting clean and not only that but some items are coming out with dirt streaks and I have to then hand wash. I am using the correct products, not overloading, etc. Per the manual, I'm doing everything correctly. Hating it.
October 30, 2014
Rated 5 out of 5 Best washer ever!
This washer has cut my washer loads by two thirds. The clothes come out cleaner than in any other washer I've ever had. It washes a king size comforter with no problem. Love this machine!
October 31, 2014