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For Store Related Issues and Questions:
Please call us at 1-800-HomeDepot to speak directly with a Customer Care Store Specialist about your issue or send us an email using the form below.
The Home Depot Store Customer Care Hours
Monday - Friday: 8 a.m. - 8 p.m.
Saturday: 9 a.m. - 6 p.m.
Sunday: 12 p.m. - 6 p.m.
Closed Christmas Day.
Send Us an Email
Do you have a question or comment related to your homedepot.com order? Send us an email.
For complaints or positive comments around the service you received in our stores or general merchandise questions or issues, call 1-800-553-3199. For general inquiries, please contact your local store.
Answers to general inquiries concerning product rebates can be found at your local store, or by visiting our Online Rebate Center.
Rebate forms are available at your local store or in our Online Rebate Center.
There are two types of rebate/redemption offers. The first is a Gift Card offer from The Home Depot and the second is a rebate/redemption offer from the manufacturer. To check the status of a Gift Card offers from The Home Depot, call 1-800-301-9207 or visit www.fast-giftcard.com/giftcardstatus. To check the status of a rebate/redemption offer from a manufacturer, you will need to contact the manufacturer directly via the number listed on the rebate form. You can access forms for offers currently in effect by visiting our Online Rebate Center.
To get a copy of your original receipt, contact the store where you made the purchase.
Upon checkout in our stores, you now have the option to have a duplicate electronic copy of your paper receipt emailed directly to your inbox within minutes, in addition to receiving a paper copy at the time of purchase, refund or account payment.
During checkout, you can choose to have a one-time only receipt emailed, or enroll by entering a credit/debit card or phone number and email address, then eReceipts will automatically be emailed for all subsequent in-store sales, refunds or account payments associated with the registered credit/debit card or phone number used during the transaction.
No, once you register your email using a credit/debit card or telephone number, you simply have to present that card or enter your telephone number during your next transaction and then you will automatically receive an eReceipt.
No, you can only register one email address at a time. The latest email you received will be the email the eReceipt is sent to.
No, your email information is only used by The Home Depot to notify you of special offers and future project design ideas.
You can opt out of the marketing emails by clicking on the link at the bottom of the electronic receipt or call customer care at 1-800-HOMEDEPOT and provide your email address.
At this time, eReceipts are not available in the following states due to limitations/laws pertaining to the collection of email addresses: California, Maryland, Massachusetts, New Jersey and New York.
Our Return Policy varies by type of product. Most items may be returned within 90 days from the original date of purchase for a full merchandise refund if returned in unused, like-new condition. For specific inquiries concerning a product return, contact your local store . You may also view our Store Return Policy online.
Store Credits do not have an expiration date.
Unfortunately, Store Credits cannot be replaced.
You may purchase The Home Depot Gift Cards at your local store or online in our Gift Card Center. At this time, Gift Cards are only available for online purchase within the 48 contiguous United States. We do not ship Gift Cards to Alaska or Hawaii.
Additionally, American Express card members can redeem membership rewards for eGift Cards.
A creation of American Express and the Home Depot. eCards are gift cards you get electronically. And, print out or email as a gift. They are valid for in-store purchases only.
Plastic Gift Cards are available in any denomination between $5 and $5,000 throughyour local store and up to $500 online. eGift Cards are available through American Express membership rewards in denominations of $25, $50, $100 and 500.
Unfortunately, plastic Gift Cards are like cash; if lost, they cannot be replaced. If an eGift Card is lost, simply reprint a new eGift Card and the remaining balance will still apply.
Special order products are products that are not stocked in The Home Depot stores, but are available by placing a special order directly with the manufacturer. This allows The Home Depot to "extend the aisles” and provide you with additional products for your convenience. There are thousands of items available through our in-store Special Order program. Our Special Order manufacturers are experts at producing and shipping the items that are not typically on the shelves of our stores. Special order products can take up to 6 weeks to be delivered to the store. Most special order products are delivered to the store for the customer to pick up. Some products can actually be delivered straight to your doorstep. In either case, all special orders must be paid for at the time the order is placed.
If you would like to shop for a special order item in your local Home Depot, ask any store associate to see if a particular item can be ordered through our Special Order program. The store associate will then check by viewing the in-store special order catalogs to see if your product is available. Once you've confirmed the product specifications with the store associate, they will begin to enter the product data and your contact information into the store's Special Services System. Once your order is entered and reviewed, all you have to do is pay for the order. We'll take care of the rest.
Once the payment is received, a special order can take anywhere from a few days to several weeks, depending on the specifics of your order. The “expected delivery date” is actually printed on your Special Services Customer Invoice. You should confirm the expected delivery date with your local store when placing the order to assure the delivery timeline meets your needs.
Most special order products are shipped to The Home Depot store where the order was placed, but many may also be shipped directly to your home. You should check with your local store when placing the order to confirm the delivery method.
You may contact the store where the order was placed or access the status online at www.homedepot.com/orderstatus. In either case, have your Special Services Customer Invoice available.
Yes, however there are a few conditions. Some special order returns are subject to a 15% restocking fee. Cancellations may also be subject to a 15% restocking fee, and most custom-made products cannot be returned or exchanged unless defective. Returns and cancellation must take place at The Home Depot store where the special order was originally purchased. See the Special Services Desk at your local store for more details.
Not Necessarily. Just like the products you'll find stocked in our stores, Special Order products are available in a variety of price ranges to meet the needs of any customer. If you're unsure, ask an associate to help explain the features and benefits of a particular product.
Store hours may vary due to seasonality. Call your local store for current hours of operation. Our stores are closed on these nationally recognized holidays: Thanksgiving and Christmas. On other holidays and during some seasonal or store events, store hours may vary. Please check store hours with your local store prior to visiting.
You should contact your local store for store hours prior to visiting.
This could vary by store. All stores are closed on Thanksgiving and Christmas. Please contact your local store for hours of operation on other holidays.
You can locate The Home Depot store nearest you by using our online Store Finder. The online Store Finder provides the store street address, telephone number, and a map with driving directions to that location. Also, most stores are listed with local telephone directories and driving directions can be mapped by using most online mapping sites.
Visit our "Recent Store Openings" page for a list of stores opened in the last six months.
Applications can be completed at your local store or in our online Career Center.
Contact your local store if you have suggestions for How-To Clinics that would benefit your community or other The Home Depot customers.
Contact your local store to sign up your child for upcoming Kids Workshops.
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