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Arrival Date: Your order requires processing time and shipping time. The processing time may be different for each item. The shipping time is based on the method of shipment you choose. To calculate the estimated arrival date, add the processing time and the shipping time, and remember to skip weekends and holidays.
For example, if you place your order on Tuesday, and choose Standard Shipping (3-5 days) for an item with a 2-day processing time, your order should arrive in 5-7 business days (by the following Thursday).
Homedepot.com offers a variety of shipping options. Your shipping choices will depend on the item or items in your order.
This chart below offers some details to help you better understand your shipping options:
|Standard||3 to 5 business days for transit in addition to order processing time, which varies by product.|
|Expedited||2 business days for transit in addition to order processing time, which varies by product.|
|Express||1 business day for transit in addition to order processing time, which varies by product.|
|Cost Saver (limited to products less than 1 lb.)||5 to 9 business days for transit in addition to order processing time, which varies by product.|
|Curbside Truck Delivery||2-6 days for transit in addition to order processing time, which varies by product. Deliveries are made to receiving area/dock for businesses or curbside for residential orders. Delivery appointments are required.|
|Basic Home Delivery||5-10 business days for transit in addition to order processing time, which varies by product. Basic Home Delivery service includes delivery to your doorstep or first dry area. No appointment is required.|
|Threshold Home Delivery||5-10 business days for transit in addition to order processing time, which varies by product. Threshold Home Delivery service includes delivery across your first doorway or threshold (i.e. garage, backyard, first room of the home). Delivery appointments are required.|
|White Glove Home Delivery||5-10 business days for transit in addition to order processing time, which varies by product. White Glove Home delivery service includes delivery to the room of your choice, unpacking and debris removal. Assembly is not included. Delivery appointments are required.|
|Depot Direct Delivery||For major appliances, a delivery calendar with available delivery dates will be presented during the checkout process.|
|Certified Professional Delivery||7-14 business days for transit in addition to order processing time, which varies by product. Certified Professional Delivery includes a 10-point inspection prior to delivery. At delivery, the customer will be taught by a certified professional on site how to operate and maintain the product. Delivery appointments are required.|
Shipping Method: You may select your own shipping method for most products. Free Shipping promotion uses Standard Shipping only and not all items qualify for free shipping. Certain items require Home Depot to select the shipping method. All large appliances are shipped by Home Delivery.
Shipping Time: Amount of time the item is expected to be in transit according to the Shipping Method you choose.
Business Days: Monday through Friday, excluding public holidays.
* In some areas, weekend delivery is offered for major appliances.
Processing Time: Amount of time expected to pick and ship the order from the distribution center. Varies by product and source. The order processing time is noted with the product information in your shopping cart.
Buy Online, Pick Up In Store
|Buy Online, Pick Up In Store Service||Most orders will be ready for pick up within two hours of the time the order was placed online. Specific items may take slightly longer due to inventory and/or availability.|
Buy Online, Pick Up In Store Guidelines
When you arrive at the store, stop by the Customer Service desk (or Pro desk if you are a contractor) for assistance with order pickup. Store pickup is valid only at the specific store selected by customer when placing order, during store's normal operating hours and only for orders confirmed via In-Store Order Pickup Notification email. This excludes special or bulk-sized orders and is not valid on Christmas Day, Thanksgiving Day or the Friday, Saturday or Sunday following Thanksgiving Day.
Cost Saver is a lower cost shipping option for select parcel items. Please note that transit time is longer than normal ground shipping (see chart above). Final delivery will be made via USPS.
|º||The first package scan may be upon arrival at a regional hub near the destination. (This is common when shipping volume is high and packages are processed in bulk.)|
|º||Tracking of Cost Saver packages may not be as detailed as regular ground parcel packages.|
The Home Depot utilizes UPS & USPS for small packages and Home Delivery carriers for larger packages.
Customers may choose how they would like their order delivered between standard and expedited delivery on select parcel items. The Home Depot does not allow customers to select a specific carrier for delivery; however, The Home Depot will choose the best shipping carrier available for your needs based on location, items, etc.
If you receive your order and it is damaged by the delivery company, please call 1-800-430-3376 within 3 days to report any damages seven days a week between 7:00 A.M. – 1:00 A.M. EST. If possible, refuse delivery of the broken or damaged items.
Major appliances are non-returnable. Items should be inspected thoroughly at the time of delivery. If you are not satisfied, refuse the item before signing the delivery receipt. Be sure to report any product defects or damages with the delivery agent. Please call 1-800-455-3869 to report damages or other delivery issues. Damages must be reported within 48 hours of delivery.
The Home Delivery option is based on the size of an item’s packaging. Home Delivery is required when:
|º||Packages weigh more than 150 lbs.|
|º||Package size is greater than 108 inches in length|
|º||Package size is greater than 165 inches in length and girth|
If Home Delivery is an option for your item, three levels of Home Delivery service are usually offered:
|1.||Basic: Residential delivery to your door or first dry area outside the residence. No appointment or signature is required.|
|2.||Threshold: Residential delivery across the first doorway/threshold such as foyer, garage, first room of home, etc. An appointment is required and all appointments have a 4 hour window.|
|3.||White Glove: Residential delivery to the room of your choice. Includes unpacking and debris removal. An appointment is required and all appointments have a 4 hour window.|
If the product arrives with visible damage, please refuse delivery and immediately contact customer service at 1-800-430-3376.
Check the carrier website for scheduling and service level confirmation assigned to your delivery.
To check the status of your order online, please visit The Home Depot order status page at http://www.homedepot.com/customersupport. Please enter your order confirmation number and email address in the space provided.
You may ship select Home Depot.com products to any of these locations:
|º||Alaska & Hawaii (Varies by product. Remote surcharges may apply.)|
Total delivery timeline for Alaska and Hawaii orders may take an additional 2-5 business days.
We are not able to ship internationally at this time.
Yes, homedepot.com offers a limited selection of its products for shipment to Alaska and Hawaii. Remote surcharges may apply.
Expedited shipping is only available on those products that can be air shipped in accordance with UPS shipping requirements and Federal Regulations. Products exceeding the weight, girth measurements and products falling under the hazardous materials (hazmat) guidelines for dangerous chemicals cannot be expedited. Home Delivery products cannot be expedited. Products on the homedepot.com site that cannot be expedited are duly noted on the product information page.
Express orders are delivered the day after they are shipped out to you. Expedited orders are delivered two days after the day they are shipped out to you. An order may not always ship on the same day that it is placed. Placing your order late in the day, after the shipping companies have picked up their last shipment of the day, is one factor that may affect overall shipping time. Some orders (i.e. due to size, availability of item, etc.) may also require a longer time to pack and ship than others. As a general rule, Express orders may take 1-2 days to arrive and Expedited orders may be expected within 2-3 days.
When placing an order online, we ask for your shipping address. Each time you check out, you may enter a new address and that address will be stored in our records for your account. Assigning a "nickname" to each address is a way to help you easily identify which address you want to use each time you place an order. Examples of shipping address nicknames are "home", "office", "school", etc.
Depot Direct Delivery is the delivery method for major appliances. Major appliances include GE, LG, Maytag, Amana, Admiral, Hotpoint, and Americana kitchen and laundry appliances. A delivery calendar with available delivery dates will be presented during the checkout process. Click here for further details on Depot Direct Delivery and for tips on How to Make Your Appliance Delivery and Hook Up a Success.
For a complete review of the homedepot.com return policy, view our Return Policy for products purchased online.
Most of the items that can be ordered on homedepot.com are eligible for free shipping to a store. Learn more about store pickup.
You may track an order by accessing your online account and viewing the order status and tracking information in the order history details. Also, once your order has shipped, a Shipping Confirmation email is sent to you with the name of the carrier and the tracking number. You can use this information to track your order via the carrier's tracking site.
For major appliance orders, you will select a delivery date at the time of purchase. You will receive a phone call from the local delivery agency the evening prior to your delivery in order to advise you of the 4 hour delivery window. You will also receive a call 30 minutes prior to arrival on the day of delivery. To change your delivery date, call the delivery agency at 1-866-433-5879.
Order arrival timelines are dependent upon the product(s) and inventory status.
Typically, parcel ground orders will arrive to your home within 3-5 business days. Items shipping via Home Delivery Carrier can take up to 10 business days to receive. Specific delivery times for all service levels can be found under the Shipping & Delivery FAQ.
Exceptions are communicated on the product information page of the item and in your shopping cart. In rare instances, when an item in-stock becomes unavailable after you have placed an order, you will be notified of the status of that order via email. Some items may take up to 2-3 weeks.
Total Delivery Timeline for Alaska and Hawaii orders may take up to two additional business days.
We gladly ship within the 48 contiguous states, Alaska and Hawaii. Products ordered online cannot be shipped to a The Home Depot store.
We now offer shipping on a limited selection of products to Alaska and Hawaii. Because some exclusions apply, we've indicated any locations to which we cannot ship an item on that individual productâ€™s information page.
When a product is labeled as backordered, this means that there is currently none available in stock to ship to the customer immediately. You may still place the order for the item and as soon as the item becomes available, one will be shipped to you.
For major appliances, if the product is on backorder the delivery calendar will provide the first available delivery date based on the estimated date that the product will be available. If the product will not be available for 90 days or greater, you will not be able to place an order for the item.
When an order is placed on homedepot.com, an order confirmation email is sent within 24 hours of the time you placed your order.
Yes, anytime prior to your order being processed and shipped, you can make changes to your order. If your order has been processed, you may have to submit a new order with the changes and refuse delivery on the original order. For assistance, call customer care at 1-800-430-3376. For processed and shipped orders you can find more guidance in our Returns section to process a return or exchange.
Our order-fulfillment and shipping systems are designed to deliver orders quickly and efficiently. Homedepot.com customer’s orders are sent to our warehouses frequently throughout the day for quick fulfillment and shipping. Therefore, it is not possible to change or cancel an order once it has been processed.
If you would like to cancel or change your order, please call our Homedepot.com Customer Care Team at 800-430-3376 as soon as possible. We will do everything we can to accommodate your request if your order has not already been processed.
Free Assembly is available on select grills when you choose Buy Online, Pick Up In Store today. Select FREE Assembly option in the Shopping Cart to have your items fully assembled by the time you pick them up at your local store. Please note that assembly times may vary and we cannot guarantee orders will be available within 2 hours. You will be notified by email when your order is assembled and ready for pickup.
Items shipped to your local store are not eligible for Free Assembly at this time.
The Home Depot's Pick Up In Store option provides you with the convenience of placing an order on homedepot.com and subsequently picking up your order at a Home Depot store location. If you are unable to pickup an order yourself, you may also pre-authorize someone to pick up your order for you. This service not only saves you shipping charges but also helps expedite any time-sensitive projects.
You will receive a series of email messages. First, you'll get an Order Confirmation acknowledging receipt of your order. Then, you'll receive a Pick Up In Store Notification when your order is ready to be picked up at Home Depot.
Most items will be ready for in-store pick up within two hours of the time your place your order on homedepot.com.
Your items will remain available for a minimum of seven days from the time you receive a Pick Up In Store Notification. Orders not claimed after that will be available based on the product type and store location. For more information please contact Online Customer Care at 1-800-430-3376.
If for some reason there is an issue with a specific store's inventory, a store associate may need to reach you directly to provide additional information in regards to your order.
When your order is ready for pickup, you will receive a Pick Up In Store Notification email, which will include instructions for picking up your item(s).
Once you arrive at the store, you can pick up your order at the Customer Service desk. If you are a professional contractor, please specify when placing your order that you would like to pick up your order at the Pro desk.
For easy order pickup, please bring the following with you to the store:
• A government-issued photo ID
• Your order number or the Pick Up In Store Notification Email
For your protection, only you or a pre-authorized pick-up person may pick up your order. During online checkout, simply provide the name and email address of the person who will pick up your order. Providing this information allows us to send the Pick Up In Store Order Notification email directly to you as well as your pre-authorized pick-up person.
Your designated pick-up person will need to bring the following to the store:
• A government-issued photo ID
• Your order number
• Pick Up In Store Order Notification Email
Yes, Buy Online Pick Up In Store is available at all Home Depot store locations. Select the 'Check Store Inventory’ option on the product description page or within the shopping cart to verify that the product is available for pickup at your local store.
To cancel your order and/or in-store pick up, please contact a homedepot.com Online Customer Service Representative at 1-800-430-3376 Monday - Sunday, 6a.m. - 2a.m. ET. Please have your original payment information available when calling to cancel your order.
To return any item(s), simply bring your order receipt with you to any Home Depot store location. Please refer to The Home Depot's current return policy for details.
If your item is available at a lower price at the time of pick up, your original form of payment will automatically be adjusted to reflect the lowest available price.
Yes, you have the ability to order item(s) online as a gift for someone else. Simply enter the recipient's name, email address and selected store for order pick up after you've entered your payment information. You will then receive the Order Confirmation Notice, and the recipient will receive the Pick Up In Store Order Notification once the order is ready.
For easy order pick up, the recipient should bring the following to the store:
• A government-issued photo ID
• The order number
• Pick Up In Store Order Notification Email
If you've ordered item(s) online as a gift for someone and the recipient wishes to return that item(s), he/she may return the item(s) along with the order receipt at any Home Depot location. The recipient has the option to either exchange the item(s) for another item(s) or be issued a store credit.
For Homedepot.com Related Issues and Questions:
Please call us at 1-800-430-3376 to speak directly with an Online Customer Care Specialist about your issue or send us an email using the form below.
Homedepot.com Customer Care Hours
Seven days a week: 6 a.m. - 2 a.m. ET
Closed Christmas Day.
Send Us an Email
Do you have a question or comment related to your homedepot.com order? Send us an email.
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