Our Return Policy

For your convenience, items purchased on homedepot.com can be returned to any of our retail stores nationwide. * 

- Credit will be issued immediately and no return shipping charges will be incurred.

- To enable quick processing of your return, please bring a copy of your order confirmation email, or the packing slip that was included with your order to the store.

Alternatively, there are several methods available to return directly to our .com warehouse. Refer to the "4 Easy Ways to Return Your Online Order" section below for more details.

- For returns to our Distribution Center, include the lower section of your packing slip (return information).

A refund will be issued to the original form of payment:

- If returned to the store, credit will be issued at the time of return and no return shipping charges will be incurred by you.

-If returned to the .com warehouse, credit will be issued at the time the return is received in our warehouse.

-Original shipping charges will be refunded if there was an error on the part of homedepot.com.

Live goods purchased online including houseplants, perennials, trees, holiday trees, wreaths and garlands, that are received damaged or dead, please call 1-800-430-3376 within 3 days of delivery and we will promptly ship a replacement at no charge.

Perennials, trees and shrubs have a one-year guarantee.

Exceptions to this policy include cut flowers and floral arrangements.

Cut flowers and floral arrangements are non-refundable and non-returnable.  

If you have received an arrangement that is defective or does not meet your expectations, contact Customer Service at 1-800-430-3376 to have the replacement cut flowers/floral arrangement sent to you at no-charge.

Generators must be returned within 30 days of delivery.  Any product damage or defects must be reported within 30 days of delivery.

IMPORTANT:  Whole house generators or stationary generators are non-returnable and non-refundable.

Furniture must be returned within 30 days of delivery.

Any product damaged or defective must be reported within 30 days of delivery.

Any Major Appliance product damage must be reported within 48 hours of delivery by calling 1-800-455-3869.

After 48 hours, any product issues must be handled through your local The Home Depot store’s Special Services Desk.  Be sure to bring a copy of your sales receipt with you.

Gas powered equipment and tractors must be returned within 30 days of delivery.

John Deere tractors will be repaired under the manufacturer’s warranty; please contact the homedepot.com Online Customer Care Team at 1-800-435-4654 for further information between 6 a.m. - 2 a.m. ET, seven days a week (closed Christmas Day).