Our Return Policy
The Home Depot: Returns Made Easy
Our goal is that you are completely satisfied with your purchase. We take
pride in the quality of the products we sell and offering great customer
service is our top priority. If you are not completely satisfied with your
purchase, please follow the guidelines detailed below and we will be happy to
help you to return your purchase.
Returns
for items purchased on Homedepot.com:
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For your convenience, items purchased on homedepot.com can be returned to any
of our retail stores nationwide (Including all The Home Depot retail stores
and The Floor Store locations).
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Most merchandise can be returned within 90 days in unused, like-new, 100%
saleable condition and in the original manufacturer's packaging. Live goods
and items that use flammable liquids or gases must be returned to one of our
stores. Please see the complete list of details and exceptions below.
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All damage and shortage claims should be made within 30 days of delivery. If
damaged upon arrival, you have the right to refuse the order. Call
homedepot.com Online Customer Support at 1-800-430-3376 between the hours of
8AM-10PM EST, Monday through Sunday (closed Christmas Day) to report damages
and obtain a return authorization number.
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A copy of the packing slip or the customer receipt must accompany all returns.
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A refund will be issued to the original form of payment within 5-7 business
days of receiving the returned item at our warehouse. Credit can be given in
the form of a The Home Depot Gift Card upon request. Please call
1-800-430-3376 to request a credit via gift card.
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Return Policy Exceptions:
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Damaged Items and Shortage Claims: Any damaged or missing items must be
reported within 30 days of delivery by calling 1-800-430-3376.
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Returning Products Containing Hazardous Materials Due to safety hazards, items
that use flammable liquids or gases cannot be returned through the mail, even
if the item was drained of these materials. This would include items like lawn
mowers, leaf blowers and any other items that use flammable liquids or gases.
Please return products containing hazardous materials to your local The Home
Depot store.
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Sorry, Returns Not Available on the Following Products:
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Holiday Décor:
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Holiday Décor items must be returned within 30 days of delivery. Any product
damage and/or defects must be reported within 30 days of delivery.
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Holiday Trees and Wreaths:
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Plants and live goods, including cut flowers, holiday trees, wreaths and
garland are non-refundable. Please call 1-800-430-3376 within 3 days of
delivery to report damaged or dead plants and/or live goods and we will
promptly ship a replacement at no charge.
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Air Conditioners & Generators:
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Returns must be sent back within 30 days of delivery. Any product damage or
defects must be reported within 30 days of delivery. Whole house generators or
stationary generators are non-returnable and non-refundable.
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Gift Cards:
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The Home Depot Gift Cards are not returnable and cannot be redeemed or
exchanged for cash (unless required by law), check, credit, or payment on any
credit or loan account nor Tool Rental deposits.
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Furniture:
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Furniture must be returned within 30 days of delivery. Any product damage or
defects must be reported within 30 days of delivery.
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Major Appliances:
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Any Major Appliance product damage must be reported within 48 hours of
delivery by calling 1-800-455-3869. After 48 hours, any product issues must be
handled through your local The Home Depot store Special Services Desk. Be sure
to bring a copy of your sales receipt with you.
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Plants & Live Goods:
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Plants and live goods, including cut flowers, holiday trees, wreaths and
garland are non-refundable. Please call 1-800-430-3376 within 3 days of
delivery to report damaged or dead plants and/or live goods and we will
promptly ship a replacement at no charge.
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Tractors:
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John Deere tractors will be repaired under manufacturer’s warranty, please
contact homedepot.com Online Customer Support at 1-800-435-4654 for further
information between 8AM-10PM EST Monday through Sunday (closed Christmas Day).
All other lawn tractors and mowers will be repaired through a service
contractor at a local Home Depot. Please contact a manager at your local store
for more information.
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Wallpaper Samples:
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Wallpaper samples are not returnable. If you feel you have received an
incorrect sample however, please call 1-800-430-3376 for a replacement.
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We issue return credits within 5 to 7 business days of receiving the returned
item at our warehouse.
Please contact homedepot.com Online Customer Support at 1-800-430-3376 as soon
as possible between the hours of 8AM-10PM EST Monday through Sunday (closed
Christmas Day) upon discovering any damage or defect with an item ordered
online. All damages should be reported within 30 days of delivery.
Currently, most items purchased on homedepot.com can be returned to the
stores. Please see the list of exceptions listed in our Online Return Policy
and Product Exceptions section for non-returnable items.
Refunds can only be issued to the original form of payment used for the
purchase. We can, however, issue your refund in the form of a The Home Depot
Gift Card, if requested.
The Home Depot will not reimburse original shipping charges or return shipping
charges for products that are returned due to purchaser regret. We will,
however refund these charges in cases where the return is a result of a
shipping error or if the item arrives damaged or defective.
We will inspect all packages upon receipt at our warehouse. In the case of
defective merchandise, if it is found to be in good working order the return
code will be updated and shipping charges will be applied accordingly.
The return label will indicate either UPS or FedEx, showing the logo of the
carrier to use.
Packages can be dropped off at UPS locations including drop boxes, The UPS
Store, Mail Boxes Etc. or can even be given directly to a UPS driver. For a
listing of UPS locations in your area, please visit UPS.com.
Packages can be dropped off at FedEx locations including drop boxes, FedEx
Kinko's, FedEx Authorized Ship Centers or can even be given to a FedEx driver.
For a listing of FedEx locations in your area, please visit FedEx.com.
Home Delivery shipments are typically for larger product orders that are
scheduled through a special Home Delivery agent and delivered to your home.
These are for items that cannot be shipped through small parcel carriers like
UPS or FedEx.
If at any time you have questions about your return of an item purchased on
homedepot.com, please call homedepot.com Online Customer Support at
1-800-430-3376 between the hours of 8AM-10PM EST, Monday through Sunday
(closed Christmas Day).
4 easy ways to prepare the return for your online
order:
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Return the item(s) to a The Home Depot Store location nearest you:
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Bring the Item(s) with a copy of your bar-coded shipping confirmation e-mail
to your local Home Depot store for credit to your original tender or a The
Home Depot store credit.
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Return the item(s) via the shipment method of your choice:
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Complete the return form located on the bottom of the original packing slip
that came with your order. Please include a copy of the completed form along
with your return.
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Pack the item in original packaging.
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Ship the item(s) to the address printed on the return shipping label that came
with your order from the carrier of your choice. Note, we recommend using a
carrier that will provide a tracking number for the shipment.
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Return the item(s) using the returns label that came with your order
(charges will be billed to your credit card):
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Complete the return form located on the bottom of the original packing slip
that came with your order. Please include a copy of the completed form along
with your return.
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Pack the item in original packaging.
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Affix the returns label over the top of the original shipping label. Please
keep a copy of the tracking number for reference.
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Bring the package to the carrier specified on the label for shipment.
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4.
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Call:
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For larger items or for any other questions, please call homedepot.com Online
Customer Support at 1-800-430-3376 between the hours of 8AM-10PM EST, Monday
through Sunday (closed Christmas Day).
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Returns for items purchased at a The Home Depot Store:
Returns within 90 days of purchase and with a valid sales receipt will be
exchanged, refunded in cash, credited to your account or refunded via The Home
Depot store credit.
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Purchases made with store credit, gift certificates and Gift Cards will be
refunded as store credit. Store credits cannot be used to purchase Gift Cards.
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Gasoline-powered equipment may be returned within 30 days of purchase with a
valid sales receipt. After 30 days, item may be sent out for repair at the
customer's expense, unless covered under warranty.
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Special order returns are subject to 15% restocking fee. Cancellations may be
subject to 15% restocking fee. See Special Services Desk at your local store
for details.
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Cash and cash equivalent purchases, exceeding $1,000, may be refunded as mail
check. Checks are mailed from The Home Depot's Store Support Center in
Atlanta, GA.
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Receipts for purchases made with credit, debit or check within the last 90
days may be located in our system. Ask a store associate about receipt look up.
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The Home Depot reserves the right to limit or refuse to accept the return of
merchandise at any time and for any reason.
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Items purchased at The Home Depot U.S., The Home Depot Canada or The Home
Depot Mexico may not be returned across borders.
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Returns of merchandise after 90 days in Massachusetts and Connecticut, and
after 120 days in Rhode Island from the date of original purchase with a
receipt: Sales tax will NOT be refunded. Customers will be issued credit for
the purchase price of the item(s) only. NOTE: Even exchanges of merchandise
are not affected by this rule.
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Customer Agreement purchases must be returned to the same store location where
originally purchased.
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Sorry, Returns Not Available on the Following Products: Custom made
products and custom tinted paint, utility trailers, Gift Cards, Gift
Certificates and Store Credits.
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