Bitterlake #4706

I bought a new can of the same white paint I always use in my home. Instead of buying a full gallon, I purchased the smaller size to use for touch up’s. When I got home and used it, it was clearly the wrong color (showing up more purple rather than white). For some reason these paint cans are marked “non-refundable”. I went back to Home Depot to get the can professionally shaken to see if maybe it just wasn’t mixed properly. Didn’t work, still purple. I finally went back and purchased a new can — this one the correct color! Not sure what happened with the original can I bought, but pretty annoyed it’s non-refundable even though it’s clearly the wrong color.

went onto homedepot.com to reserve truck rental And entered 98133 zip code for shoreline wa store and selected flatbed truck and error occurred stating truck could not be rented at the location. i called the store and relayed the issue And the store manager said it would only do that If the truck was reserved already. As we talked he went on the website and then said it is available currently. I immediately clicked on the same and got the previous error of sorts indicating I could Not reserve the truck still. Upon asking the manager he said he would hold the truck for me until i got there. Upon arriving at the store the lady at the customer service counter was Very rude and said we cant rent that truck and failed to say why, upon asking why she said the tailgate was broken. After a long drawn out process it was determined that I could not use a truck that did not have a functioning tailgate and i had made a wasted trip to that store. The manager then became involved per my request. The manager was helpful both on the phone earlier and apologized and helped call the Bitterlake store to ask the to save a flatbed truck. upon arriving at that store I found around 20 for hire workers hanging arround the roadway into the store eating, loitering, and staring everyone down as the approched the store. The said for hire home enhancement helpers were less that 50 feet from rental trucks in parking lot making me feel uneasy And not want my family to be with me on future visits under the same conditions. upon approaching the tool rental door it was locked and required a door bell to enter and a person buzzing one thru If you happened to hear the door click which is near impossible. The sign above the door is barely visible it is so faded by the sun from years of fading. The workers were rude during the truck rental process as stated in previous survey just before this one for the 5000.00 chance to win. I pointed out damage on the truck and the worker noted damage on form But used barely legible ink And acted put out when i asked for better marking on damage and acted really put out when I asked for a photo copy of the form to take for myself. he said it may take ten minutes and another employee laters was told I asked for a copy and asked Why I had asked for a copy. When returning the truck I pulled in close to the building as i had recently had a back and knee injury. The counter worker exited the store and came right back in and demanded that I park the truck out in the lot where I got it. I told him no i will not And why i could not, he became irritated and stormed out as another worker parked the truck the both remained outside the store. I have had numerous Terrible experience over several years renting trucks. The last one was at the shoreline store and the truck broke down a block from the store in blistering heat. The staff there were Very helpful and redeemed themselves given the circumstances. previous rentals at that store were terrible.

Had a box of broken tile delivered to my door. Took it in to the store and a very helpful employee got me set up with a new order and refunded my current one.

Helpful staff make the difference, positive, helpful, and smiled!

Kevin who works there was very helpful and friendly in helping me find the materials i needed. Also checking up to see if i had found the materials i was searching for. As a novice handyman that is still learning about what materials i can use to solve my projects, it was much appreciated. Llani was also helpful and was a friendly person who helped me look for items and also checkout. All in all made the shopping experience feel like an enjoyable experience when employees put the extra effort in making the whole experience like a warm experience.

I have made 5 major purchases there over the last 3 months and have had a huge issue with them all. From 3 thousand dollars of carpet with 5 day guaranteed installation being 3 weeks late to a washing machine delivered e days late as well. They have no cashiers when there should be many and force the customers to use self checkout on 2 machines while 3 employees and a security guard looks on. It's a joke of professionalism! If I can help it I will never do business there again. But it's not like there is too much choice left.

We had a wonderful experience working with Hamed in ordering window blinds today. Our Home Depot sales person named Hamed was very informative, knowledgeable, patient and kind. He also informed us of great sales and we saved hundreds of dollars buying our blinds from Home Depot instead of from the manufacturer or window covering specialty stores. Honestly, Home Depot has the best prices by far.

Special thanks to Peter S who helped us load our concrete mix and deal with a tricky loading situation!

There are a few decent employees at this store and several employees that just don't measure up. TRAINING would help. PAYING ATTENTION would help.

Ray really went above and beyond to help me get the specific splices and clamps I needed