E Spokane #4714

I go into this home depot #4714 tonight to buy a toilet seat. I get ignored when I request help from one employee working on a computer at a nearby station. 2 walk passed me in the main interior aisle & make eye contact as I ask for help & keep going. This isn't even the 'problem'. I find the toilet seats, I make my selection, I go to the checkout line. 1-4 are in use, I notice the lady at 5 is printing her receipt. I go to 5. My scan gun on the upc of the box fails once. Then twice. Then I'm grabbed by my wrist, the gun is taken from me by the employee at the checkout stand & he physically moves me back. I am just stunned... He cannot get it to scan either. I am just standing there, he's not really talking. Then he has to enter the upc manually, then I get to be chewed out for not using 1-4 because he was closing this side. This is prompted by me saying if we're going to be this 'involved' & physical in a checkout why not just open a lane & check people out. My turn to make the payment for the $46.81 toilet seat. The chip error's once from insertion... This immediately prompts the man to take the credit card from me, bending it in the process, jamming it home to fail the chip error twice & then succeed on the thrice attempt. He hands it back to me & is seemingly astonished that I'm appalled. I'm so serious here I grew up in an Earnhardt/Stewart fandom family. I've been shopping at home depot forever, sure I've had bad experiences before in my life. I'm 32 years old. Never have I ever. Ever. Ever. Been literally grabbed, moved away by an employee, had their back to me, nearly refuse to talk, then take my payment method from me, then choose to begin chewing me out, all while I'm just staring shocked & being told off essentially for not going into the line from 1-4 & how should I have known any of them closing one side etc... Ok then he bends my credit card, hands it back to me, & looks ASTONISHED that I'm upset & demanding he return the toilet seat after that interaction. My receipt says 'Kyle'. I don't know if that's who it was, but this receipt for this toilet seat that gets returned. Pull the video. Watch the man grab me by the wrist & move me away when the scan gun fails. Watch him take the payment method away, it's bent you can literally see the photo attached. Absolutely never have I ever in my entire life. Been treated anything like that by a 'customer service employee. I cannot believe that is remotely legal what happened tonight. Look into this event. I am literally from a tony stewart fandom family & am probably never going to return to home depot for the rest of my life because of this singular event. Good day.

Hope helped some with when I was in the store to buy a Lawn Tractor. She not only helped me but was able to multi task and help other customers and employees as well all why giving me an above and beyond experience. Most the time when an employee ask me if I need help I just tell theme no because they usually end up wasting my time and and have no clue what I'm looking for or know much about the products that they sale. Hope was having to tell other employees what else things where on and where to find them. She was also checking out other customers and filling orders why I was on the phone with their customer support helping with with the credit app. It was suck a relief to see someone that knew what they were doing and good at their job. It’s such a rare thing these days.

I bought pvc piping and asked if I could get them cut and return them if they didn’t work out for a project my husband and I were working on and was told I could return them even if they were cut. Well the project didn’t work out and my husband tried to return the pipes two different times to speak to different managers and they brushed us off and said they are unable to return them. So I was told one thing my husband was told the other and now I have piping I can’t use that was quite expensive to say the least. Super frustrated and have never had an issue with Home Depot before. I did not feel valued as a customer one bit.

Sheila, my cashier, was very professional, courteous and helpful.

I don't typically have any issues finding things in this store. It's usual a walk in and grab what I need. Lines are small most of the time. Employees are usually pretty helpful. All in all; a good location.

They had what I needed answered my questions accurately and promptly. They didn't waist my time or their time.

Best HD store ever! From the store manager down to the newest employee with three days on the job, all of the managers, associates are eager to help, interested in what I was looking for and always gave me options. Can't say enough good things about this store including the manager who seems to know where every product is in the store without looking at anything first. Impressive!

I ordered a table saw online waited a week to get it and on the day I was supposed to get it they got canceled but then I went in store and associates were very helpful and making sure I was satisfied and getting the product that I needed

Great quality, always back for more.

You can walk into home depot and not know what you're in need of, and the people are knowledgeable. What's great is, IF they do not know, they will find out for you! That element is key to their great customer service.