Moreno Valley II #1087

Sam in appliances was great. She was very knowledgeable as we shopped for a dishwasher and helped us navigate difficulties that arose with our order.

Went to thd to get some tools for Ryobi days and was treated respectfully and quite quickly. There was a mix up that was resolved promptly and I can’t say how helpful everyone was.

Uplifting. Did not mind helping in this day in time where people hide from work

Waited almost 35 minutes to get a pallet of roof shingles and the store wasn't very busy poor service staff members were just walking around

By far my favorite neighborhood home depotI Always have a great experience but when it comes to customer service Kristina & Erick really is the best at it! So friendly, positive & helpful.keep it up!!

Thanks Rosie for your help, you were super nice to all those you helped at the register!

THE EMPLOYEE MS. KIMMY WAS SMART AND FRIENDLY AND KNOWLEDGEABLE. SHE GAVE ME VIP TREATMENT BECAUSE SHE MADE SURE I PURCHASED THE RIGHT ITEMS. SHE LISTENS AND UNDERSTANDS MY CONCERNS.

Honestly one of the more inconsiderate and awful experiences in HD in all of my career as a Home Depot employee. Several of my bulk pallet orders of building materials have been consistently delayed and this particular Perris location has never given me advanced notice prior to changing the delivery date. While I understand the likelihood of unforeseen setbacks in deliveries (they explained that they had a third-party delivery driver call in-sick last minute and couldn’t find another delivery service provider to pick up my order) I was met with indifference from store members after calling to question how my Saturday delivery suddenly changed to a Monday delivery. I spent the majority of the day explaining the situation to my staff who I had to continuously reassure while we were all on standby despite their busy schedules and lengthy commutes, and within the 7hrs from when I last heard of my delivery, I was suddenly sent a text saying that the delivery date changed to a Monday (a day that I would NOT be able to be on-site to accept the delivery). When I called the store the first employee I spoke to said that it was due to the holiday (Thanksgiving which had just passed) and when I called again looking to speak to a manager another worker told me to call for them on Monday (the day of the new delivery). Now I’m forced to delay the project and have to come up with compensation for my staff who have been present on standby to hopefully get some work done. Unfortunately, I’m gonna have to move my schedule around so that I can be present for this altered delivery and it’s beyond frustrating. As a fellow Home Depot associate, I am appalled by the lack of consideration for the customers’ time and livelihood as well as the condescending tones of the employees that made me feel guilty for voicing my valid frustrations. If I’m not able to get the materials, I can’t work, and if I can’t work, I can’t get paid and then I can’t pay my workers. All I can ask is that this store acknowledge this and all I can say is do better because if this is your store’s best, you should be ashamed.