Can I return my homedepot.com purchase to a Home Depot store?
Items purchased on homedepot.com can be returned to the store. Bring your shipment confirmation email, order confirmation email or packing slip for ease of return. Most products have a 90-day-from-purchase return policy, but refer to the Policy Exception list below for specific category exceptions.

How long will it take for me to receive a credit once I return an item?
Return to a Home Depot store: Credit is processed to your account immediately upon return.
Return to a .com warehouse: Credit is issued upon receipt and processing of the return in our .com warehouse.

Are original and return shipping charges refundable?
Original shipping charges as well as any return shipping charges will be refunded if there was an error on the part of homedepot.com.

What if my return was a gift to me?
A Home Depot gift card will be issued to you upon return of any gift.

Where can I drop off a return using the UPS return label that was enclosed with my order?
Packages can be dropped off at UPS locations including drop boxes, The UPS Store, Mail Boxes, Etc. or can be given directly to a UPS driver. For a listing of UPS locations in your area, please visit UPS.com.

How do I return a product that is too large or heavy to be returned via small parcel (UPS, FedEx, USPS, etc.)?
If you cannot return larger items to your local Home Depot store, please call an online Customer Care Specialist at 1-800-430-3376 seven days a week: 6 a.m. - 2 a.m. ET (closed Christmas Day). The Online Customer Care Specialist will arrange pick up from your home.

If I have a question about a return, who do I contact?
If, at any time, you have questions about your return, please call our homedepot.com Online Customer Support at 1-800-430-3376 seven days a week: 6 a.m. - 2 a.m. ET (closed Christmas Day).

If I live in Hawaii or Alaska, how do I return product?
If the item shipped UPS, you may return your product using the UPS return label that was enclosed with your order or return it to a local retail store. Otherwise, please return your order to a local retail store and you will be issued immediate credit.