Policy Exceptions

Damaged Items and Shortage Claims: Any damaged or missing items must be reported to Online Customer Support within 30 days of delivery by calling 1-800-430-3376.

Returning Products Containing Hazardous Materials: Due to safety hazards, items that use flammable liquids or gases cannot be returned through the mail, even if the item was drained of these materials. This would include items like lawn mowers, leaf blowers and any other items that use flammable liquids or gases. Please return products containing hazardous materials to your local The Home Depot store.

Live Goods: Perennials, trees and shrubs have a one-year guarantee. Live goods purchased online including houseplants, perennials, trees, holiday trees, wreaths and garlands, that are received damaged or dead, please contact Online Customer Support at 1-800-430-3376 within 3 days of delivery and we will promptly ship a replacement at no charge. Exceptions to this policy include cut flowers and floral arrangements.

Cut Flowers and Floral Arrangements: Cut flowers and floral arrangements are non-refundable and non-returnable. If you have received an arrangement that is defective or does not meet your expectations, contact Online Customer Support at 1-800-430-3376 to have a replacement sent to you at no-charge.

Generators: Generators must be returned within 30 days of purchase. Any product damage or defects must be reported within 30 days of purchase.  IMPORTANT: Whole house generators or stationary generators are non-returnable and non-refundable.

Gift Cards: The Home Depot Gift Cards are non-returnable and cannot be redeemed or exchanged for cash (unless required by law), check or credit. Gift Cards may not be used as payment on any credit or loan account or for Tool Rental deposits.

Consumer Electronics: Televisions and computers must be returned within 30 days of purchase.

Furniture: Furniture must be returned within 30 days of purchase. Any product damaged or defective must be reported within 30 days of purchase.

Major Appliances: Any Major Appliance product damage must be reported within 48 hours of delivery by calling 1-800-455-3869. After 48 hours, any product issues must be handled through your local The Home Depot store’s Special Services Desk. Be sure to bring a copy of your sales receipt with you.

Gas Powered Equipment and Tractors: Gas powered equipment and tractors must be returned within 30 days of purchase.

John Deere Tractors: Repairs will be made under the manufacturer’s warranty. Please contact Online Customer Support at 1-800-430-3376 for further information. 

Wallpaper, Paint & Flooring Samples: Wallpaper and flooring samples are not returnable. However, if you believe you have received an incorrect sample, please call Online Customer Support at 1-800-430-3376 for a replacement.

Utility Trailers: Utility trailers are not returnable.

Custom Products: Custom made products, such as paint samples, are not returnable. If you have received an incorrect sample, please contact Online Customer Support at 1-800-430-3376 for a replacement.