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Filter Reviews By:Rating, Profile, Gender, Age (500)
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Showing 1-30 of 500 reviews
Mar 11, 2023
Great service!
I purchased a new water heater and HD had all the right items to complete my installation.
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Recommended
Mar 30, 2024
Great Customer Service from Pam
The cashier that helped me today, was very knowledgeable and pleasant. Her smile, made me leave Home Depot happy with my purchase.
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Recommended
Mar 17, 2024
Cashiers and associates need TRAINING
I was attempting to purchase two PVC pipes. The gentleman assisting me was extremely kind and helpful. He cut the pipes that I requested and kindly sent me on my way to check out. But when I went to check out, Beverly was attempting to charge me for 4 PVC pipes instead of two (that were cut into 4 pieces). I was attempting to purchase two PVC pipes. The gentleman assisting me was extremely kind and helpful. He cut the pipes that I requested and kindly sent me on my way to check out. But when I went to check out, Beverly was attempting to charge me for 4 PVC pipes instead of two (that were cut into 4 pieces). She told me that I needed to go get him and explain that to her because I should have purchased them before bringing them to her. This led to me having to go get the gentleman to come explain this to her and there was another associate (lady mentioned above), who tried to argue with him about the department/section he worked in. At this point of frustration, I tell them that I no longer want the pipes and to keep them. Beverly then tell me that “I need to chill out”. Excuse me? I don’t pay my money for someone to tell me how to react to my TERRIBLE shopping experience. Then the other lady is trying to debate with the gentleman that helped me based on her knowledge from working at Home Depot in NEW YORK CITY. To his point, and my thought, THIS IS ATLANTA. I’ve never had to argue or debate with someone over something so minuscule. Multiple times the gentleman tried to deescalate the situation by telling them that they need to check me out and he would explain things to them after but they kept trying to debate with him. If anything, he deserve many commendations for his great service. But the other two associates, definitely need to be trained and learn to LISTEN when they are not as knowledged in areas they are unfamiliar with. I’d rather drive to Vinings for a better experience than deal with this behavior.
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Mar 15, 2024
Good service
Ms. Beverly, checkout clerk was very friendly.
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Mar 4, 2024
Great customer Ser
Lunia and Felisa on a busy day took extra effort and found the item I could not find or get help to find at another store.
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Recommended
Mar 3, 2024
Except customer service
I love the custom service I receive at this store, I moved further away but I drive out of my way to come to this store. Thank you cashier Hope for being so kind and patient.
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Recommended
Feb 29, 2024
Great Store
The customer service at this store is always amazing and products are well stocked.
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Recommended
Feb 28, 2024
Great Customer Service
EVERYONE was Very nice, helpful and professional from the time I walked in until the time I checked out with Hope who was so nice!!! Awesome customer service!!!! I would take the drive just to enjoy this experience again and again!!!
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Recommended
Feb 18, 2024
great store to shop for home items!
I have always found what I needed at Home Depot.
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Recommended
Feb 15, 2024
Employees go above and beyond.
Whether I’m running back to get a forgotten checkout bag or returning construction materials no longer needed, Home Depot’s employees have provided exceptional service. Each area had kind, considerate, hardworking people.
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Recommended
Feb 3, 2024
the best customer service around
you go to this Home Depot, look up Yavonne. she is the tops!!!!
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Recommended
Feb 2, 2024
Great Customer service
The Cashier Stefanie was amazing! Her welcome and sencerness to help was genuine and satisfying. I would definitely recommend this location to a friend.
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Recommended
Jan 20, 2024
Disappointing customer service
I typically come to the Austell Home Depot because of the customer service I receive. Today was different. In the hunt to purchase a dishwasher, the employee in the Appliance department was on her personal phone & did not acknowledge me until I threw up my hands her way. Then I was on my own to figure out what dishwasher to purchase. I did not receive any help from her in terms of what I was looking for - no questions were asked by her to help me narrow down my selections. I was very disappointed in the transaction I made. Hopefully, I like the dishwasher I selected!
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Dec 6, 2023
Pleasant
Thank you to my local Home Depot for having great employees especially in the time of the holidays.
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2 found this review helpful
Nov 30, 2023
Wonderful place
Convenient location and good customer relations. Price tags however have been ripped off many items.
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Recommended
Nov 27, 2023
Helpful employees make the difference
Very helpful employees. Kevin, Kyle and Diamond came through when I couldn't get the items I wanted. I received an upgrade and discount as well as great service.
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Recommended
Oct 17, 2023
The store was very clean, organized and the entire staff was friendly and helpful
This was my first visit to the Austell store and the staff was very friendly and helpful. I was totally impressed and satisfied.
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Recommended
Oct 15, 2023
Great and helpful associate
I went in to purchase some items. Taylor greeted me in the aisle and walked me through everything I needed. She was very friendly and helpful.
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Recommended
Sep 30, 2023
GREAT CUSTOMER SERVICE!!!!!!!!!!!!!!
MY CASHIER HOPE AT STORE 1749 PROVIDED EXCELLENT SERVICE THROUGHOUT MY WHOLE TRANSACTIONS
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Recommended
Sep 29, 2023
Keep up the good work
I love how they have ladies at the registers to help. Not only are they helpful but the guys Love to come to Home Depot more just to talk to and look at these beautiful ladies...trust me.
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Recommended
Sep 17, 2023
appliance shopping
My experience was GREAT!!! because of my sales rep Antoinette, she was very considerate and explained additional information important to appliance purchasing that meant a lot to me because the day before it was frustrating trying to order online., Thank you Antoinette!!! and come to find out appliances wasnt even her department!!!
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Recommended
Aug 15, 2023
Tool Rental Disappointment
Over the past few years the tool rental department seemed to have declined in customer service. Even if you go early, be prepared to wait.
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Jul 22, 2023
Wonderful
Store employees Classie and Antwaine were very professional, polite and helpful. They took their time to address my needs with patience and a smile. I will certainly return and recommend my family and friends to do their shopping at this location.
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Recommended
Jun 17, 2023
Store associate Antwain above and beyond
The associate went above and beyond what most employees do by helping me get 2 grills paid for and loaded into my truck. His attidude was most positive and friendly.
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Apr 19, 2023
Pastor
The best service in Atlanta area
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Recommended
Apr 18, 2023
If you need a delivery... ask Andrea!
I order soil and compost for schools across the US. Andrea helped me with a order that had a very quick turn around. She understood the urgency and made it happen. Even better she kept me in the loop. Andrea, you're a rock star!
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Recommended
Apr 16, 2023
Super store with many options and great prices!!
Its my neighborhood store to go to for all/any home needs and compared to other HD's around there are plenty of options to choose from within various product lines.
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Recommended
Mar 25, 2023
Great customer service!
Tom A. in plumbing was awesome, as was the helper in front and her manager. I needed a drainage tube for my portable air conditioner and he found exactly what I needed and went the extra mile to suggest a clamp to hold it in place!
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Recommended
Mar 2, 2023
Job well done
Kudos goes out too Mrs or Miss Classy great personality extremely helpful knows the job quite well personality outstanding very upbeat person very knowledgeable and I really enjoyed checking out at her particular area keep up the good work home Depot is number one in my book will continue to always shop at Home Depot for things that I need keep up the good work God bless Reverend Ross be encouraged always.
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Recommended
Jan 28, 2023
Home Depot's Young People Show a Lot of Promise
I used to worry about our young people bringing our country into the future in a competent way. The store assistants I met today, Mr Hakim and Ms Joydine, put that worry to rest. I think our country is going to be okay! Wonderful young people!