Reviews for Balch Springs #555

My most recent visit, was looking for a insecticide for my yard, too many to choose, that's when a associate stop and ask if I need help, he show me the 2 most reliable and effective products for my yard, his advise and expertise on his department, help make me decide on the product, I didn’t get his name but all I can said Thank you.

For some reason the review I just did showed the Balch springs store but if was nit the Balch springs store I went to it was the one in irving ,75061 and the cashier Linda with the walker was extremely helpful and nice and polite, the parking lot is ral dirty with trash and their are multiple people just standing at the front and in the driveways blocking traffic and asking for work .... very annoying

Great costumer service store wide.

Since being a senior citizen who doesn't like to drive the distance any longer, this store is convenient for me, especially with the variety of Ryobi products I have purchased numerous times. Recently purchased a Ryobi lawnmower this week from this store. LOVE this homedepot.

Raymond should not be an Home Depot employee. He lies when are in stock he is too lazy to pull out a ladder and get items from overstock. He was rude enough to tell me “ can order it myself. “ while another employee named Roy just laughed neither wanted to help and treated me as if I did not belong in the store. I’m very confused and disturbed about the situation that took place. Want more in detail just reach out.

A guy named dean help me out today very helpful

Ms. Katherine helped me put my fan together because I wasn't sure how to she offered to help me. I didn't even have to ask

I have been shopping at this HD for well over 15 years and can't say enough about how the employees go out of their way to make sure I find what I am looking for and that I receive a smile from someone. I obviously deal with the contractors desk more than the regular staff but to have home store filled with people who understand my needs and help me achieve my goals are priceless!!! I wouldn't switch stores unless they made me.

I frequent the Home Depot in Balch Springs a lot since I have so many projects going on and its close to my house. Recently this store location changed the configuration of the check out lines and I want to say.... who ever in their infinite wisdom decided this was a good idea is an ignoramus that evidently does not shop at the stores nor does this person by lumber. Today, Sunday 1/14/2024 around 2:30 pm I had a store experience that was absolutely uncalled for and the lady needs to be wrote up or fired. Because you guys crippled the self checkout, which is more and more being shoved down the consumer throats, now the line with the checkers for lumber now stays to the middle of the store. Yesterday I bought some 12' lumber, so I just waited it out for a while. I wasn't happy about it, but I waited. Today, I simply needed three more 8' boards and once again, as always, the line is to the middle of the store. I said, well, I only have some 8' boards, I can just to to self checkout. I pushed the lumber cart with my three boards to the almost empty area of self checkout, no issues getting in with the cart or lumber. Well, the lady standing in the area walked up to me and told me I couldn't come in there with the lumber. I told her the checker line was long and I didn't have time to wait in the long line. Another gentleman behind me also conveyed to her there was only one person checking out. I told the lady I wasn't going to the other line and it was ridiculous she was trying to make me go to the longer line. I explained ever since they implemented that sorry boxed in design for self checkout the lines are so much longer now. She was kind enough to tell me "That's the decision WE made". She then proceeded to tell me if I didn't like the long line I could apply for a checker position. I am sorry, but it's bad enough I'm having to work outside in 15 degree temperatures trying to prepare colder night and not having pipes freezing up. However, her response "That's the decision WE made" and "You can apply for a checker job" was absolutely uncalled for. She should have just let me checkout and said nothing. I was not bothering anyone or anything with my cart or lumber. I can only say, if this isn't resolved with this lady and the alleged policy for no carts or lumber in the I will go out of way in the future to another supply store that I'm sure won't get argumentative with the customer and tell me all about my option to apply for a job and tell me I can't go into a self checkout lane.

We sold out the mom and pop stores for the convenience and now we are stuck with dealing with employees that don’t know anything about the products they stock, nor do they care to learn. Management is just there to handle complaints and make sure the word from corporate gets past. The corporate folks have you fill out surveys so they don’t have to fake interest in their customers. They certainly never read them. Support your small businesses when you can.

It was late and I really needed this product for my drains, and I was going to order it online, but I really needed it and I couldn't wait, so I looked it up on Home Depot website and they had the same product, I'm very glad that I went into the store, I met some really nice people.

Nice customer service .

I remodeled my entire home with Home Depot products. I most enjoyed using the H.D. app which was great to use for locating products.

Store great very helpful found what I was looking for this one cashier she had alot of tattoos I was scared to go to her but when I went I was happy I did the sweetest person. The best Home Depot

Spent 25k in just a few days at the home Depot and refused to take return on a 3 dollarnfence panel which I bought from the store was damaged.

As I was at the checkout, the 2 employees behind me were carrying on a conversation using the f-bomb at least 8 times within the 60 second time span that I was there. They were obnoxiously loud and did not care who heard them.

Sale Cashier Consuelo was so nice to me and when I was checking out my total was $120.24 and I did not have any change on me she cover the 24 cent. Thank you again Consuelo.

Came looking for an item and couldn't find it. Store Asst Mgr. came to our aid and he couldn't find either. Offered to call another store for us, but we said we would just drive there. As we were leaving store, Jason hollered at us and said he had found it. He just wanted to open and verify contents were ok as the package looked like it had been opened. This kind of customer service is hard to find these days. Home Depot in Balch Springs really cares about their customers.

You need to take better care of us, ladies. We have an idea of what we want but we need knowledgeable people to assist us. We have to do more for ourselves these days out of necessity. Make it easier for us to spend our money at your Homedepot

Garrilyn is the real M.V.P.

Because of my horrible encounter with the gardening manager at HomeDepot Balch Springs location. I'll be moving my business to the location in Mesquite.

The Balch Springs store is the best in the DFW area.

Mesquite customer service turned me away with bow ugly they were with their customer service, so I came to this location and Rebecca saved the day.

I bought a fridge online and it dit not get to the store before thanksgiving, but the manager Angel worked as hard as humanly possible and found my fridge. I am happy to say she is an amazing manager!!!!!

I bought some home items Refrigerators, Tvs a month ago and i am so happy with this products.

Please make building bigger and neater.

I was recently there for purchase and Ms Angie made sure I got what I came for without causing any inconvenience or delays for me.

I went to the Balch springs store about 6 weeks ago. I strictly showed the pro desk person helping me what I needed and he sold me totally something else from what I had asked for didn’t realize until I got home and had it delivered. Had to go the following week to get it exchanged and the manager told me I couldn’t get the pickets that I needed until the wrong ones were returned. Because I needed my material asap I purchased another 1200 pickets to have it delivered took them 6 weeks to refund my money. This store and the employees are the worst. None of them want to help as if I was stealing I purchased my MATERIAL!!!!!!

10 minutes to self checkout. only 1 self checkout working. 2 self checkout closed with 5 people in line as i walkwd up. rude worker. would not call manager to fix the checkout

Literally waited 30 minutes in the tool section to have something unlocked. We asked 7 associates for help. Nobody knew who was supposed to be able to help us. Nobody followed up after announcing it on the intercom. Finally a VENDOR who wasn’t even an associate there was the one who helped us.