#1 Home Improvement Retailer

Batavia #6168

Store Details

Contact Us
Pro Service Desk(585)345-6662
Tool & Truck Rental(585)345-6678
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
4181 Veterans Memorial Dr Dr
Batavia, NY 14020
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Customer Store Reviews

  • 4.6
    out of 559 reviews
  • 95%recommend this product
95%
Of Customers
Recommend This Store
521 of 547 reviews
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Filter Reviews By:Rating, Profile, Gender, Age (559)
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Showing 1-30 of 559 reviews
Store associates Sharon, Alysa, and Sarah , Batavia store, were excellent and all very knowledgea...
Store associates Sharon, Alysa, and Sarah , Batavia store, were excellent and all very knowledgeable with the few purchases that we made a few days ago. Thanks for taking the time and patience with helping us!!
by
  • Verified Purchase
  • Recommended
1 found this review helpful
We were helped by two associates, Peggy and Skylar, to take advantage of a Ryobi special purchase...
We were helped by two associates, Peggy and Skylar, to take advantage of a Ryobi special purchase deal. We saved $100.00 and got more product than we would have without their assistance.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Employees are always pleasant and helpful.
Employees are always pleasant and helpful.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Customer service is so so. Nothing great.
Customer service is so so. Nothing great.
by
  • Verified Purchase
Clean, helpful, easy to find things needed. Quick to exchange items.
Clean, helpful, easy to find things needed. Quick to exchange items.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Always a positive experience at my Home Depot! It's close by and they always have a good stock of...
Always a positive experience at my Home Depot! It's close by and they always have a good stock of goods and materials. The employees are very knowledgeable. They answer any questions I may have and always point me in the right direction when I need to find something. Keep up the good work!
by
  • Verified Purchase
  • Recommended
This location is unique by providing a completely different experience than other locations or ho...
This location is unique by providing a completely different experience than other locations or home improvement stores. We drive 25 minutes out of our way just to go here. The team members and managers have impressed us multiple times with their genuine desire to please the customer and provide us the best experience. I’ve had multiple dealings with returns and purchasing major appliances and floors… you name it. And I’m always given professional and kind customer service that keeps me coming back.
by
  • Verified Purchase
  • Recommended
Sharon in appliances will help you get what ever you need. WE would like to commend her and this ...
Sharon in appliances will help you get what ever you need. WE would like to commend her and this store for the best customer service we have ever gotten. Thanks for being there for us for anything we need. Will recommend this store to anyone!
by
  • Verified Purchase
  • Recommended
We had an employee named Sharon take care of us. Our stove broke and we right away went to Home D...
We had an employee named Sharon take care of us. Our stove broke and we right away went to Home Depot to get a new one. Sharon was so accommodating and ensured we were happy with our purchase. She spent so much time reiterating that upon delivery we needed to make sure we were happy with our product. I appreciated that immensely. It shows she cares. 10/10 service
by
  • Verified Purchase
  • Recommended
My husband is a contractor, I do some interior design and home renovation work on the side, and w...
My husband is a contractor, I do some interior design and home renovation work on the side, and we have our own fixer-upper house, so we are at Home Depot ALL THE TIME. The staff at the Batavia Home Depot is consistently knowledgeable, friendly, and efficient. I feel like the sales people are looking out for my best interest, not trying to get me to buy something or up sell me, and I really appreciate that. I’ve ordered larger items and appliances to be delivered and the delivery service is consistently on schedule.
by
  • Verified Purchase
  • Recommended
What a mess. Stuff all over the floors. Staff all talking and joking with each other and won't ev...
What a mess. Stuff all over the floors. Staff all talking and joking with each other and won't even make eye contact with you let alone offer to help. Plenty of staff available too. I have never been in a worse Home Depot.
by
  • Verified Purchase
The employees and manager were not interested in assisting me and expressed indifference for my c...
The employees and manager were not interested in assisting me and expressed indifference for my concerns.
by
  • Verified Purchase
Tired of this store giving me a hard time about my trained service dog, because a cashier has a f...
Tired of this store giving me a hard time about my trained service dog, because a cashier has a fear of dogs.
by
  • Verified Purchase
only down side is the Covid shortages in some departments, but generally they have what I need (e...
only down side is the Covid shortages in some departments, but generally they have what I need (even when I have to ask to find it). Only ever had two negative experiences (both same employee) in the time since this store opened (16 years ago??) Many of the employees know my face but they do know my dog's name (guess he is more popular than I am). This is without a doubt one of the best places to shop in Batavia.
by
  • Verified Purchase
  • Recommended
Extremely helpful staff knowledgeable about appliances.
Extremely helpful staff knowledgeable about appliances.
by
  • Verified Purchase
  • Recommended
A very helpful gentleman asked me if I needed some help. He listened to my project and gave me so...
A very helpful gentleman asked me if I needed some help. He listened to my project and gave me some suggestions and helped me get my product on my cart.
by
  • Verified Purchase
  • Recommended
Decent store with reasonable prices. My only gripe is that may more expensive products are locked...
Decent store with reasonable prices. My only gripe is that may more expensive products are locked up. I understand that this is to deter shoplifting, However, it would be nice to have a button or light to summon an employee with a key. Otherwise, a fine store.
by
  • Verified Purchase
  • Recommended
Since inheriting my mother's older home I have done Many upgrades and used Home Depot for all my ...
Since inheriting my mother's older home I have done Many upgrades and used Home Depot for all my purchasing, delivering and installing. I have never had a bad experience (and even when things may not have gone smoothly I have always been treated favorably with concern and compensation.) Over the past several years I have replaced hot water heater, washer, dryer, refrigerator, stove, carpeting, living room blinds, toilets, vanity, lighting, storm door and probably more. Their products are high quality, priced with in reason and financing available. I would recommend them to anyone.
by
  • Verified Purchase
  • Recommended
Between items not being scannable, which wasted my time at self checkout, being given a $1.48 sto...
Between items not being scannable, which wasted my time at self checkout, being given a $1.48 store credit when I returned about $50 in unused parts, I would assume the only reason anybody shops at this Home Depot is because there is no Lowe’s in town.
by
  • Verified Purchase
Matt B. Was extremely helpful in helping me purchase a sump pump and all the necessary items I n...
Matt B. Was extremely helpful in helping me purchase a sump pump and all the necessary items I needed to install it. Jacob was an amazing friendly and nice cashier. Both made my shopping trip amazing!
by
  • Verified Purchase
  • Recommended
I do look forward to shopping for supplies I need at Home Depot in Batavia ny. I have shopped in ...
I do look forward to shopping for supplies I need at Home Depot in Batavia ny. I have shopped in other Home Depot stores, the layout is very similar but not as tidy or as friendly as Batavia.
by
  • Verified Purchase
  • Recommended
With the employs they have there it was easy to find anything that you want
With the employs they have there it was easy to find anything that you want
by
  • Verified Purchase
The employees at this particular store make the difference I've been shopping here for 15 years a...
The employees at this particular store make the difference I've been shopping here for 15 years and the atmosphere here has remained consistent with knowledgeable people that make you feel welcome and show your appreciation for shopping here they always make me smile even on the worst of days
by
  • Verified Purchase
  • Recommended
easy in and easy out good employees
easy in and easy out good employees
by
  • Verified Purchase
  • Recommended
Great Store, very helpful and friendly staff, always a great experience!
Great Store, very helpful and friendly staff, always a great experience!
by
  • Verified Purchase
  • Recommended
If you ever need anything in/about deadbolts or keying a lick to your current house key find Skyl...
If you ever need anything in/about deadbolts or keying a lick to your current house key find Skyler. And if you need to know anything about screen doors ask Bill
by
  • Verified Purchase
  • Recommended
Needed to purchase a sliding glass door replacement. Chris Savage in Millwork really helped us. ...
Needed to purchase a sliding glass door replacement. Chris Savage in Millwork really helped us. He kept us informed via email / phone and finally in person at the Batavia Store. Thank you Chris! You made the process very easy from choosing the door, the trims and having the installer come out to measure and finally the purchase.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Our Kitchen remodeling was a wonderful experience! Couldn't be happier! Kurt, Ben, and Kevin were...
Our Kitchen remodeling was a wonderful experience! Couldn't be happier! Kurt, Ben, and Kevin were always an email away. We worked mainly with Kurt, so I would refer him in a second! He was friendly, helpful, gave opinions that changed the direction of the vision in a positive way! Couldn't have done this without him! Our slider door experience didn't go as well. It leaked a month after install. We decided to pay the install price b/c we feared exactly what happened if we did it ourselves..leaks, Contractor left all cardboard which would normally be fine, but it states in the contract he/she would take the mess with them. After numerous attempts for home depot to rectify the situation, he finally came back.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Sharon in appliances is awesome. Very friendly
Sharon in appliances is awesome. Very friendly
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Showing 1-10 of 559 reviews

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