#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(631)224-0422
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
1881 Sunrise Hwy
Bay Shore, NY 11706
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Customer Store Reviews

  • 4.6 out of 367 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (367)
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Showing 1-30 of 367 reviews
The store is short staffed but most of the staff is helpful
The store is short staffed but most of the staff is helpful
by
  • Verified Purchase
  • Recommended
Even though it was a bit of a pain in the neck time wise(probably 3 hours total) I have to say I ...
Even though it was a bit of a pain in the neck time wise(probably 3 hours total) I have to say I was extremely impressed with the treatment I received from a particular employee and the store in general.We went to buy a grill,found an employee, Angelo who was the best salesperson I think I have EVER encountered.He located the grill we wanted,had it taken down from a shelf,brought it to be assembled.He found the exact cover I needed and walked me to Customer Service and then the Pro register. Unfortunately,we picked it up today,brought it home only to find it had a defect and could not be used.I called the store and spoke to the manager,Mohammad.He told me to bring it back and he would work something out. I am beyond happy with the deal he gave us and I truely appreciate being treated so well by all the employees, especially Angelo Petroni. This man was great !!!
by
  • Verified Purchase
  • Recommended
I am reviewing this store solely because of two associates that probably thought I was just anoth...
I am reviewing this store solely because of two associates that probably thought I was just another customer but handled my issues professionally and politely. Thank you Susan and Khrissie!!
by
  • Verified Purchase
  • Recommended
They have really good staff members and also really good customer assistance. And if you cant fin...
They have really good staff members and also really good customer assistance. And if you cant find something in other improvement stores this one got it all
by
  • Verified Purchase
  • Recommended
This store needs a definite shakeup. Customer service in this store is awful. I have to drive t...
This store needs a definite shakeup. Customer service in this store is awful. I have to drive to Central Islip for assistance on my projects. The Central Islip customer care is impeccable, polished and quite representative of bearing the name HOME DEPOT!!! Shame on you Bay Shore!!!
by
  • Verified Purchase
As a 3 week on the job employee, Joseph D in the lumber area went out of his way to be helpful. H...
As a 3 week on the job employee, Joseph D in the lumber area went out of his way to be helpful. He made my shopping experience possible. The sections of fence I wanted were inaccessible. He managed to guide my cart around the blockage, helped me load and got me permission to pick my fencing up outside the receiving gate. Way to go Joe
by
  • Verified Purchase
  • Recommended
The store was busy as we were nearing the end of stay at home for the Covid 19 quarantine orders....
The store was busy as we were nearing the end of stay at home for the Covid 19 quarantine orders. It was nice to come in to the store and see it stocked and plenty of employees to help with questions and locations. Summer nearing and flowers were blooming in the garden area. It was nice to see and be out in a store with summer in mind. Well stocked with flowers and products for gardening preparations.
by
  • Verified Purchase
  • Recommended
The employee who helped my other and I was phenomenal. Luis (also known as JT) in the door/window...
The employee who helped my other and I was phenomenal. Luis (also known as JT) in the door/window department at the Bayshore location is super knowledgable, personable, and beyond helpful. We originally just ordered a sliding glass door through him but we went back another time to order a new front and storm door through him because he was just that awesome. The women cashiers in the front of the store are the only reason I won't give Bayshore 5 stars. They are always standing around gossiping, speaking in different languages in front of customers, and being rude. The other day we were there we heard a female employee yell, "NEXT ON LINE I SAID! WHY AREN'T YOU LISTENING"? We were mortified.
by
  • Verified Purchase
  • Recommended
Again, no customer service in this store. Today it was in gardening. I don't understand how this ...
Again, no customer service in this store. Today it was in gardening. I don't understand how this particular store can be recommended? I am a resident of Bay Shore, but I will gladly drive the extra mile to go to another home depot where they ACTUALLY treat customers as Home Depot states they do.
by
  • Verified Purchase
The store manager needs more training in customer service. I am highly disappointed how I was tre...
The store manager needs more training in customer service. I am highly disappointed how I was treated by this gentleman. All I was asking for was assistance, and he was too busy on a phone call that seemed personal, to attend me. If he would've have been respectful, I would not have minded. But, he was extremely rude and seemed bothered of my approach. Home Depot prioritizes customer service and demands this from off their employees. Including STORE MANAGERS.
by
  • Verified Purchase
1 found this review helpful
Customer service at this store was excellent. Everyone was extremely helpful especially during su...
Customer service at this store was excellent. Everyone was extremely helpful especially during such hard times. I highly recommend this location and, if any assistance is needed would recommend Amanda. She is extremely knowledgeable and was able to accommodate my wife and I with everything that we needed.
by
  • Verified Purchase
  • Recommended
As a resident of Bay Shore , I have frequented this store over any others in past 17 years becaus...
As a resident of Bay Shore , I have frequented this store over any others in past 17 years because they always used professionalism that would make them stand out by comparison to other competitors I have visited on occasions. This time was for my own work at home instead of client referrals, they really went over the top on a simple 30 dollar purchase to cover work that could have easily cost me a thousand dollars if a professional was called for assistance. They took me as a novice who was very attentive, to guiding me to the completion of this task that I'm now extremely pleased with, in less than ten minutes of proper coaching. Folks, that's customer service at its best OK .
by
  • Verified Purchase
  • Recommended
Be prepared to receive absolutely no help at the self-checkout if Raj is working. In fact, if he ...
Be prepared to receive absolutely no help at the self-checkout if Raj is working. In fact, if he sees you with a cart-full of items he will purposefully turn around and walk away so he doesn’t have to help you, even if there is no one else at the self-checkout.
by
  • Verified Purchase
1 found this review helpful
Was looking for kitchen cabinets, met the best employee this store can have Nicholas was helpful ...
Was looking for kitchen cabinets, met the best employee this store can have Nicholas was helpful above and beyond.
by
  • Verified Purchase
  • Recommended
Friendly staff always in stock
Friendly staff always in stock
by
  • Verified Purchase
  • Recommended
Hal and Nicole in lighting were very helpful, knowledgeable and a pleasure to have help us. They ...
Hal and Nicole in lighting were very helpful, knowledgeable and a pleasure to have help us. They both went out of their way to help us get the lighting fixture and ceiling fan we liked.
by
  • Verified Purchase
  • Recommended
Friendly staff. Good prices. Good selection of inventory.
Friendly staff. Good prices. Good selection of inventory.
by
  • Verified Purchase
  • Recommended
Home Depot is a great store for me because everything I've needed I have always found . The empl...
Home Depot is a great store for me because everything I've needed I have always found . The employees that I have gone to for advice and help finding certain products have always been extremely helpful and very professional. The store is organized, clean and easy to get around in.
by
  • Verified Purchase
  • Recommended
Everyone was very pleasant and knowledgeable. The sales associate in the paint dept was able to h...
Everyone was very pleasant and knowledgeable. The sales associate in the paint dept was able to help us find everything we needed to complete our project. She seeked us out to ask if we needed assistance, we didn’t have to go looking for help. The lines at the self-checkout moved rapidly, thanks to the gentlemen that was assisting everyone by quickly scanning our items. The Bay Shore store is not local to where I live, but I would definitely make the trip there again!
by
  • Verified Purchase
  • Recommended
This store was very clean and employees were helpful. All employees greeted me with a smile and a...
This store was very clean and employees were helpful. All employees greeted me with a smile and asked if I needed any help. Two thumbs up
by
  • Verified Purchase
  • Recommended
The employees greet you at the door .. very pleasant . The employee that helped us was prompt and...
The employees greet you at the door .. very pleasant . The employee that helped us was prompt and took his time to show us the different items and compared them with other products for us prior to buying so we made the right choice. The cashier was also very respectful and friendly .
by
  • Verified Purchase
  • Recommended
JUST SEE TERRI IN FLOORING SHE WAS AMAZING AN SO HELPFUL AN FRIENDLY
JUST SEE TERRI IN FLOORING SHE WAS AMAZING AN SO HELPFUL AN FRIENDLY
by
  • Verified Purchase
  • Recommended
staff was very helpful helping me finding my product
staff was very helpful helping me finding my product
by
  • Verified Purchase
  • Recommended
Raj made the shopping great, helpful and friendly to my family who was with me
Raj made the shopping great, helpful and friendly to my family who was with me
by
  • Verified Purchase
  • Recommended
For all your plumbing needs go see Paul he’ll have you in and out and able to finish your project...
For all your plumbing needs go see Paul he’ll have you in and out and able to finish your project fast
by
  • Verified Purchase
  • Recommended
terri an jen in flooring an Vivian an pattie in check out are amazing kind helpful caring an get ...
terri an jen in flooring an Vivian an pattie in check out are amazing kind helpful caring an get you out fast terri an jen in flooring know what you need an how to do it so knowledgeable helpful too they gave em what I needed an no extra stuff
by
  • Verified Purchase
  • Recommended
Employees are very professional and courteous. Take care of any issue or question I have. Even du...
Employees are very professional and courteous. Take care of any issue or question I have. Even during a unpleasant experience the manager got involved and they were able to resolve my issue.
by
  • Verified Purchase
  • Recommended
The employees here are SO HELPFUL. I am honestly impressed by how quick and efficient they are, a...
The employees here are SO HELPFUL. I am honestly impressed by how quick and efficient they are, and how out of the way they went to find an out of season item for me.
by
  • Verified Purchase
  • Recommended
THE ASSISTANCE HELP SO MUCH WITH EVERYTHING I NEED
THE ASSISTANCE HELP SO MUCH WITH EVERYTHING I NEED
by
  • Verified Purchase
  • Recommended
hi this store is outstanding all the employee;s are so help full my visit in mill works with jen...
hi this store is outstanding all the employee;s are so help full my visit in mill works with jen an terri they were so nice smile show me all the different vinyl flooring an molding sally in returns is so nice smiles all the time even in bad times when other customers are mad she is always there an helpful judy in paints an patti an Vivian are out standing an show me what I was looking for
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 367 reviews

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