#1 Home Improvement Retailer

Bitterlake #4706

Store Details

Contact Us
Pro Service Desk(206)361-3427
Tool & Truck Rental(206)361-3404
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
11616 Aurora Ave N
Seattle, WA 98133
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Customer Store Reviews

  • 4.6
    out of 486 reviews
  • 91%recommend this product
91%
Of Customers
Recommend This Store
431 of 472 reviews
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Filter Reviews By:Rating, Profile, Gender, Age (486)
Star Rating
Home Improvement Profile
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Showing 1-30 of 486 reviews
This is my favorite big-box home-improvement store location ever. The service associates in this ...
This is my favorite big-box home-improvement store location ever. The service associates in this store are fantastic.
by
  • Verified Purchase
  • Recommended
I am outraged. I stood at the paint counter and was actively ignored by both clerks. It was 7:0...
I am outraged. I stood at the paint counter and was actively ignored by both clerks. It was 7:03 on a Sunday morning and I was the only one at the counter and one of the very few customers in the store. Number 1 clerk (bearded) looked straight at me for several minutes, then wandered off. Number 2 (older fellow) messed around on the computer and made labels. When I moved to stand right in front of his face, he finally said he would help in a minute. He didn't. Number 1 came back sometime later and shuffled things around the counter, never looking at me, never offering to help. At that point I said loudly, CAN SOMEONE HELP ME WITH MY PAINT? At last #2 came over and took my paint order. No smile, no eye contact, no apologies, no pleasant customer-friendly words from either of them. Last time I get paint here. Male customers may fare better.
by
  • Verified Purchase
2 found this review helpful
So helpful to have a knowledgeable employee available to help decide on a product so that I don't...
So helpful to have a knowledgeable employee available to help decide on a product so that I don't have to waste time trying to figure out if the product is what I need and then to waste time returning a product.
by
  • Verified Purchase
  • Recommended
This store has easy access to your needs whether it is a big project or a tiny repair. East to ge...
This store has easy access to your needs whether it is a big project or a tiny repair. East to get in and out fast and everyone in the store is very pleasant and helpful.
by
  • Verified Purchase
  • Recommended
amazed
I Have been to several locations in the past and had awful customer service experiences but today I came in and was treated like family by two of now my favorite customer service reps and will be back at this store for all my future purchases!
by
    It's Home Depot, but you might want to be armed for the car park. You have to fight your way thro...
    It's Home Depot, but you might want to be armed for the car park. You have to fight your way through the day labor/illegal workers to get in and they might be prowling your car while you are inside. The Lowes is just up the street without these problems. I recommend going there for the about the same service without the car park drama.
    by
    • Verified Purchase
    1 found this review helpful
    Was ignored by Henry when I went in to purchase replacement line for my Black and Decker trimmer,...
    Was ignored by Henry when I went in to purchase replacement line for my Black and Decker trimmer, which had previously been purchased at this store. He seemed to be the only person working this aisle and indicated to me that he would come back and help as he wrapped up working with another customer and then started a phone call. He came back ten minutes later without engaging me after my wait, with a couple who was trying to purchase a grill. (God help them if they expect any support or accessories after the sale!) I interrupted, asking if he intended to help me at all. He seemed surprised and asked if anyone had helped me because there was supposed to be "five guys working this aisle." It's not my job to know who's working. I'm the customer!
    by
    • Verified Purchase
    1 found this review helpful
    Cashier Amrit did a GREAT job helping me check out and showing me the adavantage of getting a Hom...
    Cashier Amrit did a GREAT job helping me check out and showing me the adavantage of getting a Home Depot credit card.
    by
    • Verified Purchase
    • Recommended
    Love this store, great staff, always well stocked, great deals!
    Love this store, great staff, always well stocked, great deals!
    by
    • Verified Purchase
    • Recommended
    Pleasant employees, good selection, ample parking, great place to browse and get good ideas for t...
    Pleasant employees, good selection, ample parking, great place to browse and get good ideas for the home.
    by
    • Verified Purchase
    • Recommended
    Exceptional Service
    Very happy with the service and the time each person took to answer my questions. So helpful that I bought 11 pallets of retaining wall blocks from them instead of Lowes.
    by
      • Recommended
      Was helped to find what I needed very quickly.
      Was helped to find what I needed very quickly.
      by
      • Verified Purchase
      • Recommended
      I usually always find exactly what I want at this location. Employees are knowledgeably and hel...
      I usually always find exactly what I want at this location. Employees are knowledgeably and helpful.
      by
      • Verified Purchase
      • Recommended
      1 found this review helpful
      Professional, helpful and a great selection of everything I've always needed. Lowes has lost thou...
      Professional, helpful and a great selection of everything I've always needed. Lowes has lost thousands of dollars of my business because my shopping experience with Home Depot has been consistently exceptional.
      by
      • Verified Purchase
      • Recommended
      The sales associates in the flooring department were very knowledgeable and helpful. I am very s...
      The sales associates in the flooring department were very knowledgeable and helpful. I am very satisfied with the product I bought based on their recommendations.
      by
      • Verified Purchase
      • Recommended
      I highly recommend shopping at Bitter Lake Home Depot. Their customer service is excellent, knowl...
      I highly recommend shopping at Bitter Lake Home Depot. Their customer service is excellent, knowledgeable and personable.
      by
      • Verified Purchase
      • Recommended
      Great staff, clean.
      Great staff, clean.
      by
      • Verified Purchase
      • Recommended
      Staff is always ready to assist. They know their stuff for sure! This store really motivates me t...
      Staff is always ready to assist. They know their stuff for sure! This store really motivates me to get things done!
      by
      • Verified Purchase
      • Recommended
      super helpful people...hard working staff...somebody is on top of things
      super helpful people...hard working staff...somebody is on top of things
      by
      • Verified Purchase
      • Recommended
      Everyone at the store is helpful and knowledgeable. It is our favourite Home Depot.
      Everyone at the store is helpful and knowledgeable. It is our favourite Home Depot.
      by
      • Verified Purchase
      • Recommended
      Awesome customer service from store manager Sarah and employee Tommie! Absolutely 5 stars all the...
      Awesome customer service from store manager Sarah and employee Tommie! Absolutely 5 stars all the way! They are both the best of the best as far as i'm concerned!
      by
      • Verified Purchase
      • Recommended
      This store is much better at helping customers than any of the others that I shop at. I will shop...
      This store is much better at helping customers than any of the others that I shop at. I will shop here whenever I am working in this area and I would recommend it to anyone.
      by
      • Verified Purchase
      • Recommended
      The store is good overall. We shop here all the time for our home projects. My wife complains a...
      The store is good overall. We shop here all the time for our home projects. My wife complains about how the older male employees respond to her questions. She says the female employees and younger male employees are more respectful. That's all.
      by
      • Verified Purchase
      • Recommended
      Large selection of a wide variety of items and helpful staff.
      Large selection of a wide variety of items and helpful staff.
      by
      • Verified Purchase
      • Recommended
      TRAVIS WAS VERY HELPFUL.
      TRAVIS WAS VERY HELPFUL.
      by
      • Verified Purchase
      • Recommended
      Employees are always knowledgable and helpful and the store carries a great number of products.
      Employees are always knowledgable and helpful and the store carries a great number of products.
      by
      • Verified Purchase
      • Recommended
      Well organized, helpful associates and found them to be up to date on products. Helped me find th...
      Well organized, helpful associates and found them to be up to date on products. Helped me find the right tools for my project.
      by
      • Verified Purchase
      • Recommended
      wonderful store with all your needs, kind and helpful staff. I love Home Depot!
      wonderful store with all your needs, kind and helpful staff. I love Home Depot!
      by
      • Verified Purchase
      • Recommended
      I'm a general contractor, I spent 130k at home depot last year. The quality of each department ke...
      I'm a general contractor, I spent 130k at home depot last year. The quality of each department keeps me coming back time after time. That tag line of "more savings, more doing" is reality for my company. The pro rewards program gave me 10 tanks of gas for 28 cents last year too. Awesome!
      by
      • Verified Purchase
      • Recommended
      I am a licensed General Contractor, I spent 130k last year at Home Depot and less then ten percen...
      I am a licensed General Contractor, I spent 130k last year at Home Depot and less then ten percent at Lowe's a couple of blocks away. The Pro desk is superior to the competition, their Plumbing and electrical departments have actual experts from the trades and the cashiers are great.
      by
      • Verified Purchase
      • Recommended
      Showing 1-10 of 486 reviews

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