Bitterlake #4706

Friendly staff.....nice store

overall this store is very good, its biggest problem is that it's very popular and can be quite busy. Friendly and knowledgeable staff.

I have always been able to find help when needed. I have even received help on how to do something I was trying to learn or figure out. Everyone tries to be very helpful.

I was extremely impressed with the help and AVAILABILITY of sales clerks in the electrical department. They were extremely pleasant and were willing to go out of their way to help.

The rental desk clerk doesn't even act like he wants to work there. I had a problem with a piece of equipment and he could care less if I had to spend my time returning it for a new one. Unprofessional attitude!

Great service. these people know their store and what is in it. Got what I needed and got out in no time at all.

This store is organized, the staff/employees are knowledgeable and always ready to answer any questions you have, and rarely do I find myself leaving without the items I needed. A+ for this store!

Finally a store with helpful people working in it, thanks

Every time I visit this store, I am pleased with the service provided by its employees. The store carries products of good quality and the prices are reasonable.

Excellent services and stocks

Electrical department was amazing and experienced, and fully stocked with the thermostats I needed. Ellie helped with some pretty tough questions I had about the thermostat selection and installation - above and beyond what I have already come to expect from this Home Depot Great, friendly, knowledgable, and experienced staff overall, great experience. This store has one very more loyal customer, even though this one is 15 mins drive further than the closest one to me

This Home Depot is better than some but it is not perfect. Perhaps the biggest problem is the constant problem of day laborers having out are the entrance to the parking area sometimes partially blocking the driveway and getting in the way. Also, some (not all) come across in an intimidating manner. Than can cause some potential customers to avoid the store permanently. Is that really what you want? As a customer I can tell you it's not what I want. Some customers are not comfortable in that environment. That means that it is just a matter of time until something could happen that may not be what you want happening at your place of business.

This store is great. People are friendly. Unfortunately, the phone rings constantly over the intercom system. It makes for a horrible shopping experience. Makes me very anxious? Could there be a different way of altering each other--other than a phone ring sound? It's horrible.

I read reviews about this store and someone compalined the phone just kept ringing and ringing, I thought that they were being over dramatic. However, when I went to the store and I experienced the phone ringing constantly over the intercom I completly agreed with the problem. I truely was so annoying we almost left the store, if I didn't need what I went for so bad... I would have.

I was shopping for several electrical things including a small bathroom fan that was not on the shelves. Rodney went our of his way to find the fan and then got it, with the help of a lift , from the very top shelf. All three employees Shannon, Rodney and Ellie were very helpful and professional. They made the evening trip to Home Depot a fun.

I am buying a storm door and my transaction for setting up the installation measuring appointment was done over the phone with Brody. What a great employee! He was knowledgable, patient, responsible and had a great sense of humor. I usually shop at the nearby competitor store, but if everyone is as good as Brody, I'll be going here more.

Most sales people at this make the customers feel as if they want you to shop at their store and that mean a lot to me ,I do not really love to shop so having happy people working at the store and all ways willing help do make me want to return.

Every time I go to this store, the associates are extremely helpful and friendly.

I go here pretty often for home improvement supplies and I like that I can find a store employee to help me every time. I've found staff particularly helpful and knowledgeable in power tools, tile, paint, and lumber.

store clean, people helpful, I always can find what I need

Why on a very busy Sunday are more checkstands not open? People standing around to help, yet the help that is needed is at the checkout. I don't need a greeter at the entrance, I need to be able to check out quickly. Hate this store.

Once I manage to find a staff member roaming the aisles, she or he most always goes out of their way to help me find things, or better yet, help me figure out how to accomplish some task I'm unsure about. I almost always learn something new when visiting this store.

The customer service is excellent in this store, people are very helpful on letting me know more the details of the new grill I was looking for.

I have a choice of either Loes or Home Depot as both are very close to my home. I find that Home Depot has more of what I am looking for and the service that is excellent.

I ordered a pump on-line for pick up at the Bitterlake store. It was ready as promised. This is a major convenience, no waiting for shipments, and accessories are readily available.

I needed a very specific type of paint that only works on plastics. The young associate walked me right to the aisle and helped me find the exact paint I needed. He then walked me to another aisle where the grout I needed was and informed me which trowel I would need for my project. I was quickly on my way to the checkout. The checker was quick and efficient and I was out of there in no time with everything I needed.

The Home depot store in Bitterlake has upped their customer service and has been on top of assisting and asking customers if they need help locating items in their store. Good job and keep it up ! I'm sure a lot of employees are trained to do this, but my experience was with Sarah, who seems new to this store.

Found product with information from a greeter at the door and product was selling at a good price.