#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(718)505-3238
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
73-01 25th Avenue
East Elmhurst, NY 11370
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Customer Store Reviews

  • 4.7
    out of 426 reviews
  • 95%recommend this product
95%
Of Customers
Recommend This Store
396 of 418 reviews
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Filter Reviews By:Rating, Profile, Gender, Age (426)
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Showing 1-30 of 426 reviews
Vassilis from Plumbing is simply the best! He went above and beyond in assisting with all of our ...
Vassilis from Plumbing is simply the best! He went above and beyond in assisting with all of our needs and questions. Thank you so much!
by
  • Verified Purchase
  • Recommended
Very discriminative place ever.
Very discriminative place ever.
by
  • Verified Purchase
It was at the home depot for a few small items. Cauking and batteries i.needed a hard to find siz...
It was at the home depot for a few small items. Cauking and batteries i.needed a hard to find size 23a 12 volt for my garage remote I found both with the assistance from an employee at 630pm The cashier Nelson assisted me in finding the survey website. I usually do not complete surveys but I did at the store. It was a good experience and I received a token gift which was wonderful. Thank u
by
  • Verified Purchase
  • Recommended
All the staff I spoke with were so friendly and knowledgeable.
All the staff I spoke with were so friendly and knowledgeable.
by
  • Verified Purchase
  • Recommended
No answer when calling to verify if items in store. You go and get attitudes in customer service ...
No answer when calling to verify if items in store. You go and get attitudes in customer service and throughout the floor. Specially Kathy from aisle 36. Apparently u must go there with experience on How to find items because if u don't see it it must not be available. What do I want her to do she said ...oh I'm sorry I thought u worked here and the fact that your apron says I can ask you a question totally misled me. The only helpful person was the lot guy Antwon, I believe, who was nice courteous and helpful. People be thankful you have a job for the holidays in these times. Alot of people don't. If you're upset don't take it out on people who have nothing to do w your problem. And please update your system. I shouldn't get 5 different answers on whether an item is in stock or not.
by
  • Verified Purchase
everything is in its place and well ordered.
everything is in its place and well ordered.
by
  • Verified Purchase
  • Recommended
A quick shout out to Chantel for excellent customer service. Thank you!
A quick shout out to Chantel for excellent customer service. Thank you!
by
  • Verified Purchase
  • Recommended
Well the store is amazing it’s the employees that make it go down hill.You have a lot of people t...
Well the store is amazing it’s the employees that make it go down hill.You have a lot of people that know nothing .I go to hardware only Antonia and Lourdes know their merchandise.I asked some young guy about a tool he looked clueless and said he didn’t know I should ask someone else..I got his name Armani horrible worker and very rude not professional At all. Flooring never has correct merchandise on shelves.And again the People I mentioned earlier Brielle Alan Diana and Nahomie are amazing
by
  • Verified Purchase
  • Recommended
The cashier the name is Eliana, she is a very nice and polite person,
The cashier the name is Eliana, she is a very nice and polite person,
by
  • Verified Purchase
  • Recommended
On hands are good and staff friendly and helpful.
On hands are good and staff friendly and helpful.
by
  • Verified Purchase
  • Recommended
The store was clean and product was easy to Get ! Employees are so helpful !
The store was clean and product was easy to Get ! Employees are so helpful !
by
  • Verified Purchase
  • Recommended
Very satisfied with my purchase and help from the store employees. Thanks
Very satisfied with my purchase and help from the store employees. Thanks
by
  • Verified Purchase
  • Recommended
This is the Home Depot I shop at. I live 5 minutes from the Elmont store but I travel 45 minutes ...
This is the Home Depot I shop at. I live 5 minutes from the Elmont store but I travel 45 minutes to shop here. This store always has their shelves stocked. The atmosphere and the knowledge by the employees is excellent. I would rather travel here than take a chance of having a item not on the shelf.
by
  • Verified Purchase
  • Recommended
Thank you so much to Paul the cashier for his great customer service. He made me feel very comfor...
Thank you so much to Paul the cashier for his great customer service. He made me feel very comfortable and welcome. My shopping experience enhanced due to that.
by
  • Verified Purchase
  • Recommended
Very organized and friendly service.
Very organized and friendly service.
by
  • Verified Purchase
  • Recommended
Very bad customer service
Very bad customer service
by
  • Verified Purchase
Excellent service very happy to shop here
Excellent service very happy to shop here
by
  • Verified Purchase
  • Recommended
well organized, they have good workers.
well organized, they have good workers.
by
  • Verified Purchase
  • Recommended
very nice location and most of the time it has everything that I need.
very nice location and most of the time it has everything that I need.
by
  • Verified Purchase
  • Recommended
Clean, organized, helpful and PRESENT employees!
Clean, organized, helpful and PRESENT employees!
by
  • Verified Purchase
  • Recommended
Great location. Very well trained Staff. Everybody just take their time appropriately to respond...
Great location. Very well trained Staff. Everybody just take their time appropriately to respond to customers requests. Clean place, great vibes and I know others get their value back on this location from the employees. God Bless! Thank you to All!
by
  • Verified Purchase
  • Recommended
As soon as you enter it there is accessibility to hand sanitizer and gloves and everything seems ...
As soon as you enter it there is accessibility to hand sanitizer and gloves and everything seems well organized and staff are very helpful.
by
  • Verified Purchase
  • Recommended
This store is on a convenient location and most of the employees are knowledgeable and helpful, u...
This store is on a convenient location and most of the employees are knowledgeable and helpful, unlike the Northern Blvd store.
by
  • Verified Purchase
  • Recommended
The employees in this location are not very nice. The cashier Supporting the self check out area ...
The employees in this location are not very nice. The cashier Supporting the self check out area has an attitude.. the paint workers just place your paint to the side as if you’re supposed to be checking every paint can that they drop in the pick up area. If I’m standing there a courtesy of “hey, your paint is ready!” Would be nice. I stood there for an extra 10 minutes thinking he would tell me since I was standing very close to the paint area. The manager had no idea about the promotions currently going on in the store which made us wait even longer. The security guard was nasty when I asked him about the WiFi and when we asked the other employee at the entrance if HD sells sand sanitizer dispensers. It was a quick cold no and she looked away. Definitely some work that needs to be done around customer service training.
by
  • Verified Purchase
HORRIBLE CUSTOMER SERVICE!
HORRIBLE CUSTOMER SERVICE!
by
  • Verified Purchase
Showing 1-10 of 426 reviews

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