#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(818)729-6302
Tool & Truck Rental(818)729-6308
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
1200 Flower Street
Burbank, CA 91502
map pin
map preview
Car with trunk open and appCurbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup

Customer Store Reviews

  • 4.7
    out of 535 reviews
92%Of Customers
Recommend This Store
caret
Filter Reviews By:Rating, Profile, Gender, Age (535)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 535 reviews
Hires mature, knowledgeable salespersons
We love the selection of washers at this location. We were assisted by Gail, a mature salesperson who guided us to just the right purchase for us. Keep up the good work Home Depot by hiring mature, knowledgeable staff, and for offering a great selection of washers.
by
    Helpful Great Products
    The store is easy to move around and the Employees are very helpful.
    by
      • Recommended
      Best Pro-Desk
      If you are a tradesman and want great, fast, friendly, knowledgeable service look no further than the Burbank Home Depot Pro-Desk. Everyone working in that section is great. You will save time and money and it will be a pleasure dealing with anyone of the staff.
      by
      • DIY
      • Recommended
      The Best HD
      I shop the Burbank HD because they ALWAYS have lumber carts/flat carts available for customers. I am closer to the Glendale and Pacoima HD but prefer the Burbank HD also because the instock is always good.
      by
        • Recommended
        Jamin Castro an employee helped me get grout for my project and was very helpful
        Jamin Castro an employee helped me get grout for my project and was very helpful
        by
        • Verified Purchase
        • Recommended
        I always find the products I'm looking for at this store. Also, it is very clean and organized.
        I always find the products I'm looking for at this store. Also, it is very clean and organized.
        by
        • Verified Purchase
        • Recommended
        Great rental department. Any questions can be answered with ease by Jeffery or Brandon. They make...
        Great rental department. Any questions can be answered with ease by Jeffery or Brandon. They make the process of renting something a breeze. The pro-desk is simply the best around. Alex and her crew are just outstanding. Time is money and they are all pros and get things done efficiently but with a small town friendliness. It is a pleasure for this old man to shop at the Burbank Home Depot and I know it will be for you also.
        by
        • Verified Purchase
        • Recommended
        Great employees, knowledgeable, easy to find someone to help who go out of their way to stop what...
        Great employees, knowledgeable, easy to find someone to help who go out of their way to stop what they’re doing and pay attention to your needs.
        by
        • Verified Purchase
        • Recommended
        Poor service. The pro xtra desk and checkout is frustratingly slow with rude and unhelpful servic...
        Poor service. The pro xtra desk and checkout is frustratingly slow with rude and unhelpful service. I needed to checkout quickly for a job and showed them my pro xtra card and they were busy talking to each other and avoiding assisting customers in a timely manner. Such a disappointment as this store use to be so well run with better service.
        by
        • Verified Purchase
        1 found this review helpful
        Rose from Burbank Home Depot head cashier kindest lady’s everrrrrrrrr
        Rose from Burbank Home Depot head cashier kindest lady’s everrrrrrrrr
        by
        • Verified Purchase
        • Recommended
        I've always enjoyed shopping at Home Depot, I can usually find what I'm looking for employees are...
        I've always enjoyed shopping at Home Depot, I can usually find what I'm looking for employees are always nice and helpful and prices are very good!
        by
        • Verified Purchase
        • Recommended
        Nice and friendly employees
        Nice and friendly employees
        by
        • Verified Purchase
        The best home depot they have the nicest customer service ever, the young man named Mike helped ...
        The best home depot they have the nicest customer service ever, the young man named Mike helped me a lot, i would recommend this store from my co workers and friends. If you have any problems and needed helped from customer service go to this store
        by
        • Verified Purchase
        • Recommended
        My visit to Bubank Home Depot on 10 June 2021 was a totally positive experience. I’d been searchi...
        My visit to Bubank Home Depot on 10 June 2021 was a totally positive experience. I’d been searching for replacement hinges for my bathroom cabinet. Turns out that size is not made anymore, and I’m not in a position to go redecorating my entire bathroom to match a new style of cabinet. But Brad in hardware recognized my dilemma, got out his tools, and rebuilt my old hinges. I am amazed! It took some doing but he was determined and very skillful. Then I went to garden dept. where a young lady loaded my heavy bags of bark onto the cart and later into my car. Everyone in the store was cheerful and efficient, from the project desk through the departments and the cashier. I’ll be driving out of my way to get to this Home Depot location.
        by
        • Verified Purchase
        • Recommended
        Chris from Paint went out of his way to help me and it wasn't even his department. My 5 STARS goe...
        Chris from Paint went out of his way to help me and it wasn't even his department. My 5 STARS goes to him! The guy Jose (gets NO stars) who was working in the flooring department. He seemed more concern on restocking vs. helping me find something specific. All he did was direct me to where I could find it. Sadly, I needed two of the item and asked Chris who happened to pass by and with a great attitude, was happy to help me find another one. When he went up to Jose (because it's his department)to ask him if he might know if there are more...Jose told me that those are impossible to find! Really?! I mentioned, I visited two other stores and they have 21 in stock. How does that help me? I kindly ask if he can check anyway. He said those don't come in stock often, there inventory information is always wrong and I could go on with his excuses! He repeated, It's impossible to find and overall demeaner was so negative and discouraging from shopping there. If it wasn't for Chris, I would have left to a forth store! Anyway, I didn't even have to ask Chris as Jose was wasting more of my time with excuses of why I can't/won't find it. It was like just a look at Chris he was on it! He didn't promise anything and just to hang a bit. Jose left after I wasn't feeding into his negative vibes and said "I know it's frustrating"! Trying to keep my cool...I didn't mention that the only frustrating thing was HIM as he neglected to help. Then Chris comes (within 3 mins) with a box full of them! I don't like putting people down like Jose so I just mentioned to Chris I was going to write a nice review about him going out of his way to help and found a Manager along my way out to share my experience with Chris and Jose. Tip for JOSE: Don't discourage buyers, know your inventory (since you rather restock than help customers), be give positive vibes by being helpful & resourceful and Please thank Chris for doing your job!
        by
        • Verified Purchase
        • Recommended
        Store is clean , the items are organized on importance level, meaning whichever item is mostly bo...
        Store is clean , the items are organized on importance level, meaning whichever item is mostly bought is closer to entrance. Customers don't need to go all the way to end of store.
        by
        • Verified Purchase
        • Recommended
        I am to irate to write a review although I have made 2 significant payments already for appliance...
        I am to irate to write a review although I have made 2 significant payments already for appliances I have yet to see and use!
        by
        • Verified Purchase
        Nova provided efficiency and makes different on my visit aspect
        Nova provided efficiency and makes different on my visit aspect
        by
        • Verified Purchase
        • Recommended
        Had a great experience dealing with the appliances section in this store!!! Kay the sales person ...
        Had a great experience dealing with the appliances section in this store!!! Kay the sales person has great knowledge of all the appliances and is a delight to work with.
        by
        • Verified Purchase
        • Recommended
        store was very clean and the workers they are so helpful.
        store was very clean and the workers they are so helpful.
        by
        • Verified Purchase
        • Recommended
        Store is clean and you can find the items easily.
        Store is clean and you can find the items easily.
        by
        • Verified Purchase
        • Recommended
        We received great service from the Customer Service team at this Home Depot branch. I don’t know ...
        We received great service from the Customer Service team at this Home Depot branch. I don’t know his name but in less than 30 minutes from calling in an order a team member there had set aside a large order of landscape lights for us that we couldn’t find anywhere else. I forgot to mention in my after purchase survey, but the cashier at Customer Service, Koo, was just great. Very helpful, swift and friendly. Thanks to all and keep it going!
        by
        • Verified Purchase
        • Recommended
        I came with specific needs. The staff, though plentiful went to some trouble to avoid customer co...
        I came with specific needs. The staff, though plentiful went to some trouble to avoid customer contact. It took a long time to get any help. The help was impatient and ignorant, at least where I needed help. Nobody seemed to know where anything was, or if they had certain items in the store. They said the computer was down and felt that was information enough.
        by
        • Verified Purchase
        If you every go to the Burbank Home Depot for plumbing help ask for Edwardo. The store is always ...
        If you every go to the Burbank Home Depot for plumbing help ask for Edwardo. The store is always neat and clean. Friendly employees that actually say hi as you walk by. I enjoy shopping there.
        by
        • Verified Purchase
        • Recommended
        Associate at the garden area greet your customers and say Thanks thank you don’t just hand a cust...
        Associate at the garden area greet your customers and say Thanks thank you don’t just hand a customer a receipt never going back 02/27/21 4:42pm and don’t be lazy
        by
        • Verified Purchase
        If you use the Pro section of any other store, stop. The Burbank Home Depot Pro-Desk is simply th...
        If you use the Pro section of any other store, stop. The Burbank Home Depot Pro-Desk is simply the Best! Every employee working there is dedicated to helping you get the right thing at the best price in the most expedient way. Like I said . . .Simply the Best!
        by
        • Verified Purchase
        • Recommended
        Great knowledgeable help. Store is clean and organized. Amble carts and parking. Hand sanitizer a...
        Great knowledgeable help. Store is clean and organized. Amble carts and parking. Hand sanitizer at doors. Wearing masks is enforced. Great store!
        by
        • Verified Purchase
        • Recommended
        I went there to purchase cat6 cable. I took it from shelf with price tag 85$ but after trhing to ...
        I went there to purchase cat6 cable. I took it from shelf with price tag 85$ but after trhing to checkout, find out the price was 130$. I talked to Klas ,one of the representatives and he was very rood and didn't try to help. I end up paying 130 plus tax. Not happy at all
        by
        • Verified Purchase
        The store is clean and staff very helpful, friendly, professional, knowledgeable and honest.
        The store is clean and staff very helpful, friendly, professional, knowledgeable and honest.
        by
        • Verified Purchase
        • Recommended
        I had an issue Adrian at customer service coorporate helped me out and thanks to Gladys,Gloria,Ko...
        I had an issue Adrian at customer service coorporate helped me out and thanks to Gladys,Gloria,Koo,and a employee with two ponytails helped me out!
        by
        • Verified Purchase
        • Recommended
        Showing 1-30 of 535 reviews

        Nearby Stores

        5040 San Fernando Rd

        Glendale, CA 91204

        2.48 mi

        Pro Service Desk

        (818)956-7249

        Mon-Sat: 6:00am - 10:00pm

        Sun: 7:00am - 8:00pm

        5600 Sunset Blvd

        Hollywood, CA 90028

        5.05 mi

        Pro Service Desk

        (323)860-3410

        Mon-Fri: 5:00am - 10:00pm

        Sat: 6:00am - 10:00pm

        Sun: 6:00am - 9:00pm

        11600 Sherman Way

        North Hollywood, CA 91605

        5.26 mi

        Tool & Truck Rental

        (818)759-5421

        Pro Service Desk

        (818)759-5460

        Mon-Sat: 6:00am - 10:00pm

        Sun: 7:00am - 9:00pm