Store Details
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
1200 Flower Street
Burbank, CA 91502
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Customer Store Reviews
5
455
4
37
3
4
2
5
1
34
Rating, Profile, Gender, Age
Star Rating
Home Improvement Profile
Gender
Age Range
May 3, 2020
Excellent customer service from assistant manager Boby, also AYLIN AND LESLIE very caring, excel...
Excellent customer service from assistant manager Boby, also AYLIN AND LESLIE very caring, excellent customer service.
by
May 2, 2020
Entered HD to shop for bathroom tile. A different Home Depot did not have the item in stock so as...
Entered HD to shop for bathroom tile. A different Home Depot did not have the item in stock so associate referred me to the Burbank HD. Had to ask several associates in other dept for assistance in the flooring department as NO one was present. First associate paged someone as he was walking out to lunch -No Show. Stopped another associate, he replied YOU need to page them, I’m with another customer. Third associate tried twice to send someone over and no one showed up. 45 minutes go by and still no one has showed up to the flooring dept. I was told that “Robert” is out to lunch and he’s who’s in flooring. Another 10 minutes go by, and we see two associates show up to flooring. When I ask for assistance they both can’t assist because they are both with a “customer.” I waited over an hour and was never able to speak to ANYONE in the flooring dept. The worse experience!
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Apr 25, 2020
I would like to bring this up that all the employees in Home depot of Burbank are so nice and fri...
I would like to bring this up that all the employees in Home depot of Burbank are so nice and friendly and yet expert in what they are doing. you would always be satisfied by any means.
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Apr 20, 2020
Simply the best home improvement store! If you want knowledgeable, friendly, kind assistance go t...
Simply the best home improvement store! If you want knowledgeable, friendly, kind assistance go to the Burbank Home Depot. Always clean and well stocked.
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Mar 29, 2020
Great store, great employees.
Great store, great employees.
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Mar 29, 2020
Very helpful
Very helpful
by
Mar 29, 2020
great store, los of attention to customers.
great store, los of attention to customers.
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Mar 28, 2020
HORRIBLE CUSTOMER MOST RUDE AND UNPROFESSIONAL PERSON I DEALT WITH IN THE APPLIANCE DEPARTMENT. T...
HORRIBLE CUSTOMER MOST RUDE AND UNPROFESSIONAL PERSON I DEALT WITH IN THE APPLIANCE DEPARTMENT. THIS EMPLOYEE HAS NO LACK OF COMMUNICATION NOR SKILLS IN THE SALES DEPARTMENT NOR RESPECT FOR OTHERS. SHE HAD NO PATIENCE SHE YELLED AT MY MOTHER I ALREADY CONTACTED THE MANAGERS IN REGARDS TO THIS MATTER I GIVE THIS PLACE NO STARS
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Mar 27, 2020
I am still a valued customer , be cause of Vannessa Hurtado, pro cashier ! where most employees ...
I am still a valued customer , be cause of Vannessa Hurtado, pro cashier ! where most employees look the other way, Vanessa goes out of her way to help, and as busy as she is at the cash register , is greatly helpful , of her knowledge of materials , and which aisles, they are on! she is always in high spirits and always looking forward to serving customers !
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Mar 26, 2020
Leslie The Garden cashier has been the most useless employee I've ever seen. Careful as you'll be...
Leslie The Garden cashier has been the most useless employee I've ever seen. Careful as you'll be waiting for a while while she's done socializing with her employees and may snap at you since you'll expect her to do her job.
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Mar 8, 2020
Matt the assistant manager, Marcus in lumber and Gloria at the front of the house made shopping a...
Matt the assistant manager, Marcus in lumber and Gloria at the front of the house made shopping a fun and stress free endeavor as we prepare to get his Eagle project completed next Saturday. This project and the road to get here hasn’t been easy but the finish line is near. As a long time shareholder of HD and decades long customer I truly enjoyed the professionalism pride and service I received in the store.
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Feb 29, 2020
Ralph Trujillo is an outstanding employee with a great attitude toward helping customers. He was ...
Ralph Trujillo is an outstanding employee with a great attitude toward helping customers. He was very helpful to me.
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Feb 28, 2020
Well stocked, lots of help. Great location for me. Well laid-out. I can always find what I need.
Well stocked, lots of help. Great location for me. Well laid-out. I can always find what I need.
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Feb 27, 2020
a store with extra happy employees.
a store with extra happy employees.
by
Feb 25, 2020
Since Chris has become the store manager things have improved. All the employees actually act lik...
Since Chris has become the store manager things have improved. All the employees actually act like they like their jobs. Actually I know the employees are happier since my partner and I shop at the Burbank Home Depot almost everyday. All are very helpful and friendly. The store is always neat and clean with the shelves well stocked. Plenty of parking.
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Feb 7, 2020
all other hardware stores, walk into Burbank Home Depot and find out what your doing wrong, theyr...
all other hardware stores, walk into Burbank Home Depot and find out what your doing wrong, theyre doing everything right !
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Dec 29, 2019
I made an online order and when I got to the Burbank HD they had to tell me that although their i...
I made an online order and when I got to the Burbank HD they had to tell me that although their inventory said they had the items they couldn't be found.
The staff sold me the next-higher level of the item for the same price (about half of it's retail price)
Staff was terrific and put in the effort to make me happy!
by
Dec 19, 2019
If you leave in this area this is the only hardware store to shop at. Clean, neat, well stocked, ...
If you leave in this area this is the only hardware store to shop at. Clean, neat, well stocked, friendly knowledgeable employees, well managed
I would just say . . . "Simply the best"
by
Dec 17, 2019
Super helpful associate to a woman who doesn't know anything technical.
Super helpful associate to a woman who doesn't know anything technical.
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Nov 17, 2019
Best Home Depot around. For that matter the best hardware store anywhere. It is always clean, nea...
Best Home Depot around. For that matter the best hardware store anywhere. It is always clean, neat, and well stocked. The employees are courteous and knowledgeable. Plenty of parking and help if needed to help load your vehicle.
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Oct 30, 2019
Best hardware store to shop at. . . . period Store manager who knows how to run a store Happy fri...
Best hardware store to shop at. . . . period
Store manager who knows how to run a store
Happy friendly knowledgeable employees
Extremely clean and well stocked
Clean restrooms
Lots of parking space
by
Oct 25, 2019
Danielle from appliances and Matt from Kitchen Design were stars shining bright today with their ...
Danielle from appliances and Matt from Kitchen Design were stars shining bright today with their attention to helping me personally and making me at ease when asking for help. Normally you walk in and the aisle assistants are so busy and burnt out that they rarely go out of their way. Today was an extreme exception and made my day. I really think that it's so rare nowadays to get this type of attention in such a big store. Way to go Danielle and Matt! Ask for them, they are truly special.
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Oct 23, 2019
Good is Good. Your Stores have always been Good.
Good is Good. Your Stores have always been Good.
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Oct 16, 2019
I came to the Burbank store this afternoon after I had experienced a delivery issue with my appli...
I came to the Burbank store this afternoon after I had experienced a delivery issue with my appliances. Danielle was very calm and helpful. She tried to solve the delivery issue, but I ended up cancelling the order. She then preceded to help with a new purchase. After I left the store, I had several questions, and she answered them in a very kind manner when I called her back. I then called Home Depot later in the evening with a concern and couldn't get through since they were busy. I called the 1800HomeDepot number and they were able to address my questions. Danielle noticed I had called the store several times, so she called me back at 9:00 PM to check on me and inquire if everything was okay with my order. I couldn't believe it - so conscientious! She definitively made me feel like a valued customer!
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Oct 14, 2019
I love Burbank HOME DEPOT, I been going since it open. Always find what I need, great prices and...
I love Burbank HOME DEPOT, I been going since it open.
Always find what I need, great prices and discounts.
the employees are great.
by
Oct 7, 2019
Impressive customer service that is patient and understanding to customer concerns. Elda and Tar...
Impressive customer service that is patient and understanding to customer concerns. Elda and Tara were great at solving my exchange issue. It's nice to be able to shop freely knowing you can count on customer service to help make returns when parts don't fit exactly. Thank you for making my Home Depot experience excellent.
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Sep 19, 2019
The item I was looking for was easily found upon request for assistance from an associate who was...
The item I was looking for was easily found upon request for assistance from an associate who was extremely helpful and generous with his time. During this visit I think the store was less cleaner. The check out was easy and the associat4es were helpful and available.
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Sep 3, 2019
Wonderful customer service, friendly and knowledgeable staff, speedy service. Found what I needed...
Wonderful customer service, friendly and knowledgeable staff, speedy service. Found what I needed easily. Organized.
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Aug 29, 2019
OUTSTANDING CUSTOMER SERVICE. Elda head cashier and Steven at register excellent customer servic...
OUTSTANDING CUSTOMER SERVICE. Elda head cashier and Steven at register excellent customer service. Thank you ELDA and Steven
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Aug 26, 2019
Don't be in a hurry. After the renovation, they only are able to operate 4 of their 8 self check...
Don't be in a hurry. After the renovation, they only are able to operate 4 of their 8 self check-out stands and the line can be 12-20 minutes long.
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