#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(330)649-4022
Tool & Truck Rental(330)649-4020
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
4873 Portage St
Canton, OH 44720
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Car with trunk open and appCurbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup

Customer Store Reviews

  • 4.7 out of 576 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (576)
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Showing 1-30 of 576 reviews
millwork - storm door purchase and installation
Tina in millwork was excellent in helping pick the right storm door and writing the order, and Deborah as cashier in helping me pay with several gift cards, and very satisfied with the installation contractor
by
    • Recommended
    Unwillingly to help
    Unfortunately the store employee wouldnt let my in law use my store credit from a return. They said I had to be there in person and wouldnt call me to confirm or anything. I have to reimburse my inlaw and have a card that I dont really need because they wouldn't give cash back. Returns are absolutely horrible and I'm frustrated in general with the lack of customer service.
    by
      Great assistance!
      I appreciate employees coming up to me and ask if I needed assistance and provided it!
      by
        • Recommended
        Great staff
        Every time I go in to shop and need assistance there is always someone willing to help and goes above and beyond.
        by
          • Recommended
          My Hideout Is Gone
          This Christmas season my wife and I went to the Canton Home Depot for items for our sons. Store employees helped us to find just the right products and when one was out-of-stock, Harmony walked us over to customer service where we ordered the exact, "just right" item for home delivery. My wife even signed on to my Home Depot credit card...I have lost my "guy hideout". Since my wife now sees Home Depot as something more than hammers and shop tools, I think I will be having company on my Home Depot runs.
          by
            • Recommended
            Great staff
            Thanks Jerry for all the help and great advice
            by
              • Recommended
              Difficult store for those with mobility issues
              I was very disappointed with my trip to this store, I have trouble walking and out of the 5 mobility carts only one was working and it died after 10 minutes. I was also told that to get my veterans discount I needed to download the store app and set it up through there, I was given my discount only after I said forget the purchase that I would go to a different store. The store looked dirty and only had a limited selection of space heaters. I saw several employees but only one seemed to be happy and one made me feel like I was in their way. The cart issue has been an issue previously at this store, I probably won’t return to this store again because of the cart and discount issue.
              by
                Tedd in Appliances
                Tedd is very knowledgeable of the products offered. He is very helpful and will never pressure you to buy.
                by
                  • Recommended
                  Excellent Service
                  A store employee informed us they were out of a Black Friday deal. We chose to purchase something else. As we were checking out he ran over and told us he found 2 items we had been looking for. The cashier was patient while my wife went to retrieve the item we had went to Home Depot for. The associate went over and beyond to find us so we could make the purchase we wanted.
                  by
                    • Recommended
                    Melissa is outstanding
                    Melissa went out of her way to help. She was kind, knowledgeable, very thorough in getting me what I needed. She loved her job and cares for customers. She was outstanding!
                    by
                      • Recommended
                      GREAT shopping experience and pricing!!
                      The employees there and managers really go above and beyond to make sure you have a great, non stressful shopping experience with their help and knowledge.
                      by
                        Large purchase!
                        Searched for a particular snowblower and to compare prices! Knew what I wanted and at the end of October other stores said out of season! Not available! To my surprise Home Depot had said item in stock! Very pleased with this transaction and employee professionalism! Friendly courteous and helpful!!!Thanks!
                        by
                          • Recommended
                          If you want help, you need to ask
                          I needed carpet runner cut to length. I found what I wanted within 5 minutes of entering the store. After that it took stopping 2 associates for help and waiting for a third to finally help me.
                          by
                            • Recommended
                            Love this store!
                            Never disappointed with any of my purchases that I have made at this location! Friendly staff and knowledgeable about everything!
                            by
                              • Recommended
                              One of the Better Stores.
                              The cashiers by the pro area are really friendly !!
                              by
                                • Recommended
                                Exceptional customer service
                                Deborah was top notch today. She assisted me with checking out. I was waiting in the self checkout line and she approached me and offered to check me out.
                                by
                                  • Recommended
                                  RUDE & INCOMPETANT cashiers
                                  -avoid cashier sadie: rude and lazy!!!!
                                  by
                                    Quinn ... Lumber King
                                    Quinn cut my plywood perfectly and was very knowledgeable and polite ! He was "Quinntastic" !!!
                                    by
                                      • Recommended
                                      Jerry is the best at customer service
                                      Jerry went above and beyond to help us locate an out of stock item. He had a positive attitude, was patient and determined to help us find what we stopped in for. Such a great experience
                                      by
                                        • Recommended
                                        Employees are great
                                        Jerry was awesome, helped us extensively to fit our patio furniture in the car even took it out of the box for us and disposed of the box!
                                        by
                                          • Recommended
                                          Store manager is great
                                          No, we are not related. I have been shopping at this store for many years and have always found your employees to be extremely friendly & courteous which is very important to me. I have written letters to your manager, Jay, complimenting his employees for a great job.
                                          by
                                            • Recommended
                                            Helpful staff
                                            I purchased a tool chest, Husky brand. The employee who assisted me was very thorough and took his time to help me. He then helped load it into my vehicle.
                                            by
                                              • Recommended
                                              very helpful and friendly staff always willing to help
                                              I purchased a Dewakt 4 gallon back sprayer. It was located on an upper shelf. It required an employee to use one of the stairs to get it down from the shelf. She did so without complaint and was extremely helpful and thanked me for being so patient.
                                              by
                                                • Recommended
                                                Great Customer Service
                                                Today we purchased a Weber Grill and Quinn assisted us with that process he was excellent!
                                                by
                                                  • Recommended
                                                  Good and bad
                                                  Some employees are very energetic and happy to see you. Others seem like they hate their job and are upset they have to do their job. I don't want to list departments or describe the bad ones publicly.
                                                  by
                                                    • Recommended
                                                    Great store, staff very knowledgeable
                                                    by
                                                      • Recommended
                                                      Outstanding Customer Service.
                                                      Will never shop anywhere else for much anything that I need for my business. Amazing customer service and employees.
                                                      by
                                                        • Recommended
                                                        The staff were very friendly and helpful
                                                        by
                                                          • Recommended
                                                          Terrible delivery experience, twice.
                                                          This is our second time having horrible issues with Home Depot’s delivery and installation. We ordered, from a different store (Rossford, OH), a set of all new kitchen appliances (fridge, microwave, oven, dishwasher) which included free delivery. The delivery people did absolutely everything in their power to not install a single appliance. They came up with every excuse in the book as to why they could only install the microwave. Today we ordered a new dishwasher from the Canton, OH store and paid for haul away of our old dishwasher. We were told they ‘couldn’t’ install the new one because the water shut off valve is in our basement and it’s a ‘liability’ for them to walk down a flight of stairs. However, the delivery people who spoke very little English, no dig to them but it made communicating this issue very difficult, told me that they could not haul away the old dishwasher unless it was sitting on our front porch. I explained that we paid for that service and the paper work we were given said the old dishwasher simply had to be unplugged but they just told me to call customer service. Again, nothing against the delivery people they are just doing their job, but I can’t understand why it is so hard for Home Depot to clearly communicate with buyers and installation/delivery workers what is supposed to happen.
                                                          by
                                                            Awesome employee
                                                            Quinn & Kristina/Lawn & Garden.....You're amazing and patient and kind, we appreciate you!! Thank you!
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 576 reviews

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