#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(812)280-6408
Tool & Truck Rental(812)280-6403
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
1000 E Hwy 131
Clarksville, IN 47129
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Customer Store Reviews

  • 4.4 out of 337 reviews
88%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (337)
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Showing 1-30 of 337 reviews
simply the bestest!
simply the bestest!
by
  • Verified Purchase
  • Recommended
I am in this store about 5 times a month or more. It is close but so is Menards and Lowes. I visi...
I am in this store about 5 times a month or more. It is close but so is Menards and Lowes. I visit the other 2 maybe twice a year. This store is clean but more than that friendly. Plumbing, paint and electrical departments I see more than others. Checkout is always easy and efficient.
by
  • Verified Purchase
  • Recommended
The Associate in paint was very very very rude and had super poor customer service attitude. Don'...
The Associate in paint was very very very rude and had super poor customer service attitude. Don't remember her name, younger dark hair girl . I will not shop Clarksville store . I will go to New Albany were there employees enjoy there job . She needs to go back to customer service training class or move dept. .. If she tosses paint stirrers at the wrong person again ,they may not be as tolerate as i was. ATTITUDE ADJUSTMENT NEEDED> Store ok clean The rest of employees were good Found product easily Poor assistants associate not friendly
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Most Reliable on Prices, Employees are very Friendly, Easy to find materials, I always go to HOME...
Most Reliable on Prices, Employees are very Friendly, Easy to find materials, I always go to HOME DEPOT its better than other Home Improvement Store, Overall best Competitive store, and also store always keeps clean Mostly dependable store.associates are very friendly treatment.
by
  • Verified Purchase
  • Recommended
Edna is amazing! She went above and beyond to help me find an item that I need the next day. I wi...
Edna is amazing! She went above and beyond to help me find an item that I need the next day. I will definally tell my husband who is a daily customer to see her for help. He shops at many of the local Home Depots and he has complained of not getting the help he needed before.
by
  • Verified Purchase
  • Recommended
On a busy Saturday afternoon, I found the store associates cheerful and ready to answer questions...
On a busy Saturday afternoon, I found the store associates cheerful and ready to answer questions / concerns. Home Depot is my go to place for home improvements and handyman work I do on my house.
by
  • Verified Purchase
  • Recommended
I have had many occasions when an employee has went out of their way to help me. Yesterday it wa...
I have had many occasions when an employee has went out of their way to help me. Yesterday it was to help load concrete blocks onto my truck, other times it has been to help me find items within the store and others when they would ask it I had thought of items that I would've had to come back for if they hadn't recommended it. I pass 2 other home improvement type stores on the way to get to Home Depot.
by
  • Verified Purchase
  • Recommended
The store had good promotions and employees Drew and Kay helped obtain products on the promotions...
The store had good promotions and employees Drew and Kay helped obtain products on the promotions as well as find the products.
by
  • Verified Purchase
  • Recommended
The associate that assisted us on the sales floor was extremely helpful and professional. The Ca...
The associate that assisted us on the sales floor was extremely helpful and professional. The Cashier that was actually entering my husband's information into the computer system was extremely helpful and professional. My husband did discover that his name and email address stored in the computer system was incorrect. One particular cashier working behind the Customer Service counter rolled her eyes at me numerous times when making eye contact with me, stared me down like she was angry with me many times, and did not once acknowledge me with a "may I help you", nor did she smile the entire time I was standing at the customer service counter. I pulled the Customer Service manager aside and let her know, and she was very understanding and she assured me that she would "take care of the situation". I hope the woman with the bad attitude at the Customer Service Counter gets a lesson in the definition of Customer Service... her bad attitude is chasing off the customers!
by
  • Verified Purchase
I was looking for a product that was on sale but not on the shelf. The associate took time to fin...
I was looking for a product that was on sale but not on the shelf. The associate took time to find what I was looking for.
by
  • Verified Purchase
  • Recommended
This store seems to be as not well lit as your competition. I am 77 and do not see well , walk we...
This store seems to be as not well lit as your competition. I am 77 and do not see well , walk well or hear well. I get frustrated because many of all store employees seem to not want to talk.
by
  • Verified Purchase
  • Recommended
did not have sale items on hand or any way to get a rain check or similar recourse Employees wer...
did not have sale items on hand or any way to get a rain check or similar recourse Employees were friendly but untrained Managers were unavailable I made two trips, still no items
by
  • Verified Purchase
Very pleasant to shop at
Very pleasant to shop at
by
  • Verified Purchase
  • Recommended
Dorenda and Kathey in the paint department are the most knowledgeable and helpful store associate...
Dorenda and Kathey in the paint department are the most knowledgeable and helpful store associates I have ever dealt with. They always answer my questions and guide me in product selections. They truly care about customer service and they are a huge asset to your store! We are landlords and contractors.
by
  • Verified Purchase
  • Recommended
It is a great place to shop for your home improvement needs.
It is a great place to shop for your home improvement needs.
by
  • Verified Purchase
  • Recommended
The store was clean and the associates were friendly and helpful
The store was clean and the associates were friendly and helpful
by
  • Verified Purchase
  • Recommended
We were only in the garden area - it was well stocked - the plants looked healthy & well watered ...
We were only in the garden area - it was well stocked - the plants looked healthy & well watered - there was everything a person could want, and then some. There were many employees working all around and it was very clean.
by
  • Verified Purchase
  • Recommended
I always encounter associates that share a good attitude and willingness to help.
I always encounter associates that share a good attitude and willingness to help.
by
  • Verified Purchase
  • Recommended
During my visit on Monday (4/23 between 7-8:30PM) I was graciously assisted by Dorenda in the pai...
During my visit on Monday (4/23 between 7-8:30PM) I was graciously assisted by Dorenda in the paint department. I told her I had a coupon to purchase paint with she advised me to check if I could use it with customer service since another customer had had difficulty earlier in the week and she wanted to make sure I would be able to redeem it. Kindred at the customer service desk was also a great help throughout my visit, but had at least 5 customers she was trying to assist. During my wait to ask her about the coupon, I noticed two gentlemen who seemed to being upper-level management causally conversing behind her (unfortunately I did not catch their names). Although they glanced at the gaggle of people around the customer service desk a few times they never in the 10-15 minutes I and others waited tried to jump in and assist Kindred, nor call any other employees to help her. After she checked the coupon on my phone to see that it was not expired she told me I could use it, but may want to check out at customer service so I could be sure she I would get my coupon applied. I returned to Dorenda and she along with another employee in the paint department, Kathe, proceeded to advise me on my paint choices and with mixing my paint. They had wonderful input and made lively conversation that made my time with them a delight. After they got me the paint I asked for in a timely manner and asked me if they could help me with anything else, Kathe took my paint to customer service while I continued to shop. Before leaving the paint desk Dorenda told me I could ask for someone to help me put the 5 gallon buckets in my car when I was finished checking out. I picked up a few more items with ease as the painting section was well stocked and organized then proceeded back to customer service. There was only one other customer waiting this time and once Kindred was done assisting them she did her best to help me check out. Unfortunately, just as I had been warned, there was difficulty in using the Pro Price coupons I had asked about. This is more a point of sale operating system critique, but it can be quite frustrating to see a coupon code cause so much difficulty for a staff member who is trying to help as well and quickly as is possible. I can imagine other customers may become aggravated enough to not want to give their business in a store that's corporate procedures so inconvenience their customers and staff. Kindred had to call two different managers before she was able to get assistance. The manager who came to help her, Crystal, was patient, professional and helpful once she arrived. Crystal was eventually able to find a solution and use the coupon codes or apply discounts equal to the coupons I had. Once the transaction was complete both Kindred and Crystal thanked me for my patience and another associate, Richard helped me get the paint into my car. Overall the staff I was serviced by were eager to help and did the best in the circumstances they had to deal with, however it seems that management at the higher levels is not doing their best to support the great staff members they have. The failure of the corporate coupon program and inconvenience it subjects customers to at checkout added at least a 30-45 minutes to my trip. I think with better support to the employees on the floor, the customer's experience of this store would be much improved.
by
  • Verified Purchase
  • Recommended
This store is so impersonal!
This store is so impersonal!
by
  • Verified Purchase
If you need information about paint, Dorenda in the paint department at Home Depot is the most he...
If you need information about paint, Dorenda in the paint department at Home Depot is the most helpful person we have ever had the opportunity to work with while buying paint. She explains the difference in paint so well and personally made several boards to show customers the difference in the paint quality to help you decide which paint to buy. She’s amazing! Home Depot should have her do demonstration occasionally to show how the paint covers instead of these boards being stuck over in the corner on the floor. Great job Dorenda. (Hope I spelled name correctly)
by
  • Verified Purchase
  • Recommended
Always a great experience
Always a great experience
by
  • Verified Purchase
  • Recommended
Dorenda at the paint desk is wonderful. She took care of a problem I had and made sure I left a ...
Dorenda at the paint desk is wonderful. She took care of a problem I had and made sure I left a satisfied customer. Very knowledgeable about the products she sells and so helpful.
by
  • Verified Purchase
The store was clean and well stocked so I gave it the two starts. The best service is at the fro...
The store was clean and well stocked so I gave it the two starts. The best service is at the front of the store. Forget it if you need help with electrical/lighting or plumbing
by
  • Verified Purchase
A fantastic store! Everyone was very helpful. The store is very organized and clean. Thanks again.
A fantastic store! Everyone was very helpful. The store is very organized and clean. Thanks again.
by
  • Verified Purchase
  • Recommended
I have always had a good experience in the Clarksville IN Home Depot store. The employees are hel...
I have always had a good experience in the Clarksville IN Home Depot store. The employees are helpful and take time to assist.
by
  • Verified Purchase
  • Recommended
This was a good store at one time however the employees on the front end (cashiers) are very rude...
This was a good store at one time however the employees on the front end (cashiers) are very rude. Do not even notice you and it's hard to get their attention to help you.
by
  • Verified Purchase
1 found this review helpful
This store has changed drastically!!! In the past the employees were nice and helpful but now th...
This store has changed drastically!!! In the past the employees were nice and helpful but now the people on the front end around the cashiers and customer service area are RUDE and obnoxious
by
  • Verified Purchase
They more or less do not have kitchen cabinets anymore, and I couldn't find composite decking eit...
They more or less do not have kitchen cabinets anymore, and I couldn't find composite decking either.
by
  • Verified Purchase
  • Recommended
the employees here are always super helpful.
the employees here are always super helpful.
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 337 reviews

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