#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(804)504-7164
Tool & Truck Rental(804)504-7170
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
2600 Conduit Rd
Colonial Heights, VA 23834
map pin
map preview
Car with trunk open and appCurbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup

Customer Store Reviews

  • 4.6 out of 532 reviews
92%Of Customers
Recommend This Store
caret
Filter Reviews By:Rating, Profile, Gender, Age (532)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 532 reviews
Fast customer service
I needed to get a breaker for an electrical panel but I wasn’t sure what brand/make would work and all I had was a picture to go by. Spoke with an employee that was very knowledgeable and explained what breaker would work and why. Very pleased with the fast and professional customer service.
by
    • Recommended
    Great Shopping Place
    I have always had a great shopping experince at this Home Deot. I use a lot of Bottled water and I can always get it here as well as other home repair and other supplies.
    by
      • Recommended
      Awful customer service
      The representative Janine at the return was very rude
      by
        Great Experience for New Homeowners.
        Me and my husband had a great experience with Marilyn at the store.. She was helpful, pleasant and funny as we purchased our fridge. I would recommend seeing her for your appliance needs.
        by
          • Recommended
          4 Door French Door Refrigerator
          We just purchased this refrigerator. Our sales person, Marilyn Shelton was wonderful to work with. She was very knowledgeable, helpful and has a great personality. She took the time to help us find just what we were looking for in the color we were looking for. We will be buying all our appliances from her in the future.
          by
            • Recommended
            great store
            Seem To have everything I was looking for.
            by
              • Recommended
              Very friendly and helpful employees
              Great experience best Home Depot
              by
                • Recommended
                hi
                thankyou for helpping me pick a washer today!
                by
                  • Recommended
                  Great service
                  Marilyn that works in the appliance department was amazing
                  by
                    • Recommended
                    Beauty
                    The beautiful flowers at Home Depot made my day even better 🌺🌸🌼🌻
                    by
                      • Recommended
                      Thanks to Morgan and customer service team A+
                      Morgan and the customer service team went way and beyond today for my purchase
                      by
                        • Recommended
                        Great customer service from two of the employees
                        I was looking for muriatic acid and the website said it was on aisle 59 Bay 007. The product was not there so I found these two employees. Gerald and Angela and they both went above and beyond to find it. It took about 20 minutes to find it but they found it
                        by
                          • Recommended
                          Mr smith
                          The store in Colonial Heights Virginia is one of the best stores. I always find the employees very friendly and helpful. I appreciate the great knowledge that a lot of the older employees provide me with and this fun watching the younger and employees tried to the best of their abilities. I give a A+ rating to the Colonial Heights in Home Depot, sincerely Robert Smith.
                          by
                            • Recommended
                            Above and beyond customer service
                            Drove all over looking for a specific fridge. Dan the professor found what I was looking for way in the back up high. He got it down for me. Will definitely shop here again.
                            by
                              • Recommended
                              The Manger Scott Hudson helped me in a bind
                              The Manager Scott Hudson made my experience a great one. I arrived at the store at closing time(they were literally closing the doors) and needed some plumbing items so that i could have water for the night. Scott allowed me into the store and was very helpful in getting the items. Great customer service. i was very grateful. Without him going above and beyond my family would not have had running water for the night.
                              by
                                • Recommended
                                Cashier excellence
                                Tiani was such a pleasure to meet and help me with my purchase. An asset to your store
                                by
                                  • Recommended
                                  Customer service
                                  Marilyn was great helping us with our in store purchase and finding a not in stock item for us to obtain!
                                  by
                                    • Recommended
                                    We are the customer service without the uniform or benefits!
                                    There are days when the only staffing on the front end is 1 employee watching the self service lanes. Unless HD is paying us a salary and benefits, it’s benefiting from our labor without passing on the savings to us.
                                    by
                                      jamb bracket
                                      I got the item at a good price
                                      by
                                        • Recommended
                                        Great Customer Service
                                        I recently had the pleasure of shopping at Home Depot 4633 for a new washer and dryer, and I must say that my experience was nothing short of outstanding. I had the pleasure of working with Mrs. Marilyn Shelton, who provided me with excellent customer service and made the entire process a breeze. From the moment I walked into the store, Mrs. Shelton greeted me with a warm smile and a friendly demeanor. She was incredibly knowledgeable about the products I was interested in, and was able to answer all of my questions in a clear and concise manner. I was impressed with how much she knew about the different brands and models, and she was able to help me find the perfect washer and dryer to meet my needs. Throughout the purchase process, Mrs. Shelton was incredibly professional and understanding. She took the time to listen to my concerns and was able to offer helpful advice to ensure that I was completely satisfied with my purchase. I really appreciated how patient she was with me, and how she never made me feel rushed or pressured into making a decision. Overall, my experience at Home Depot was fantastic, and I have Mrs. Marilyn Shelton to thank for that. Her exceptional customer service, product knowledge, and professionalism really made my day, and I would highly recommend her to anyone in need of assistance at the store. Five stars, all the way!
                                        by
                                          AWESOME CUSTOMER SERVICE
                                          Stooped in to purchase a Battery daddy for a Birthday gift and was unable to locate the 34 they showed in stock online . Employees Dayanava and Felix thought they must be on truck they went to back and pulled and then found me in the store to bring to me. I was blow away as most employees would not have made that extra effort! they made my day!!
                                          by
                                            • Recommended
                                            Clean and Helpful Employees!
                                            There was no clutter and easily found items needed with the use of online product info. Check out was quick and easy. Once I left the store Mr.Joe an associate help load my truck with items I purchased and was super kind and professional. I’d say he went the extra mile to ensure I drove safely with the items I had.
                                            by
                                              Great customer service
                                              What a delightful experience I had at this store on a Friday afternoon. Staff were there to help me which is a plus lately.
                                              by
                                                • Recommended
                                                Great customer service
                                                Worker made sure I was able to get all the tiles I needed for my project
                                                by
                                                  • Recommended
                                                  Great customer help
                                                  I purchased an exterior door and storm door and am going to have Home Depot contractors install it. They have been very prompt about measuring and I hope it will be the same in the installation. The salesman Dave, in millwright was excellent in helping me with my purchase.
                                                  by
                                                    • Recommended
                                                    Thought's
                                                    I visit the store quite often for home projects and the people that work here work hard but you can tell that they are stressed due to not enough employees to get to everyone fast enough. Overall good store.
                                                    by
                                                      • Recommended
                                                      Great customer service
                                                      Went in for some mdf that needed to be cut so that I can fit into my car...had it cut down and outta the store in about 5 minutes...BTW it was afternoon...
                                                      by
                                                        Great place!
                                                        My helper was off the chain!!! Best experience ever!!
                                                        by
                                                          • Recommended
                                                          Don’t order anything that requires measurements
                                                          I ordered a replacement window twice. Both times it came in with a mailing flange. When questioned, the associates were clueless.
                                                          by
                                                            more expensive than the Chester store
                                                            I bought the first shelf unit in Chester. I liked the product and bought an identical unit the next day in Colonial Heights. The exact same item costs ten dollars more in Colonial Heights.
                                                            by
                                                              Showing 1-30 of 532 reviews

                                                              Nearby Stores

                                                              12300 Jefferson Davis Hwy

                                                              Chester, VA 23831

                                                              6.78 mi

                                                              Pro Service Desk

                                                              (804)706-4400

                                                              Mon-Sat: 6:00am - 10:00pm

                                                              Sun: 8:00am - 8:00pm

                                                              12300 Chattanooga Plaza

                                                              Midlothian, VA 23112

                                                              17.14 mi

                                                              Tool & Truck Rental

                                                              (804)763-5430

                                                              Pro Service Desk

                                                              (804)763-5424

                                                              Mon-Sat: 6:00am - 10:00pm

                                                              Sun: 8:00am - 8:00pm

                                                              1386 Car Mia Way

                                                              Richmond, VA 23235

                                                              20.63 mi

                                                              Pro Service Desk

                                                              (804)897-7064

                                                              Mon-Sat: 6:00am - 10:00pm

                                                              Sun: 8:00am - 8:00pm