#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(804)504-7164
Tool & Truck Rental(804)504-7170
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
2600 Conduit Rd
Colonial Heights, VA 23834
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Customer Store Reviews

  • 4.6 out of 532 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (532)
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Showing 1-30 of 532 reviews
Hungry for every drop!!!!
Needed a 7' piece of trim, so I looked through the bin and found a piece 7' 1". Cashier had me go back and cut the 1" off or was going to charge me for it. I know it is only pennies, but it is the principal. S I I went back and cut the 1" off and went back to check out. I will never go back again. Was it worth it? Was to me.
by
    Great variety of Merchandise
    I am supposed to receive the refrigerator on Jan 29
    by
      • Recommended
      Customer Service Excellent
      The customer service is fantastic. I was so shocked of the gentleman with glasses by the name of Keith. He has a wonderful personality and so eager to help in anyway. Their should be more like him. He expresses his patience when I was undecided. He should get a raise because I believe he goes over and beyond than most employees.
      by
        • Recommended
        Well kept garden shop with healthy plants and good selection and prices.
        I frequent the garden shop but this trip needed other items easily found with helpful staff.
        by
          • Recommended
          Good
          I bought a spray painting machine and I like how it works
          by
            This place is HORRIBLE!!!
            Absolutely no customer service! The employees practically ignore you and don’t even bother shopping window/door department because you’ll NEVER find the dude that works that area! I was fortunate enough to see a guy having the same issue as me that helped me load a double patio door onto my cart and another guy coming into the store helped me load it onto my truck. By the way, I asked 3 times for help and nobody showed up. You may want to avoid Colonial Heights location or just go to another home improvement store all together.
            by
              Great help
              Helps load items into our truck
              by
                • Recommended
                Great store! Will be back!
                Great store! Will be back!
                by
                • Verified Purchase
                • Recommended
                The last time I visited the store everything was nice and neat. Employees were very nice and frie...
                The last time I visited the store everything was nice and neat. Employees were very nice and friendly .
                by
                • Verified Purchase
                • Recommended
                I had the most amazing customer service experience here (Thanks Anaya) while buying a refrigerato...
                I had the most amazing customer service experience here (Thanks Anaya) while buying a refrigerator. I didn't have to seek out an employee for help, she was right there. She was very informative, friendly, and helpful.
                by
                • Verified Purchase
                • Recommended
                Most of the time great experience but today worse ever by not one but two employees
                Most of the time great experience but today worse ever by not one but two employees
                by
                • Verified Purchase
                • Recommended
                1 found this review helpful
                Best Home Depot we have ever shopped at! I even used to work for one several years ago!
                Best Home Depot we have ever shopped at! I even used to work for one several years ago!
                by
                • Verified Purchase
                • Recommended
                Was able to find product I was looking for. Assistance was available. Store neat and clean. Assoc...
                Was able to find product I was looking for. Assistance was available. Store neat and clean. Associates friendly and helpful.
                by
                • Verified Purchase
                • Recommended
                The store should not let customers in without wearing a mask. The virus is still out.
                The store should not let customers in without wearing a mask. The virus is still out.
                by
                • Verified Purchase
                • Recommended
                1 found this review helpful
                I can’t stress enough how friendly the employees are, especially a young woman by the name of Eri...
                I can’t stress enough how friendly the employees are, especially a young woman by the name of Ericka. She stopped what she was doing even though she was up on the ladder to take me everywhere I needed to go and I found everything I needed. She is very knowledgeable of the houseplants and was a delight to talk to about the garden center. She somehow convinced me to purchase way more than I came in for! I’ll be back very soon for some more :)
                by
                • Verified Purchase
                • Recommended
                This is my favorite store they're always willing to share help or listen to what I'm looking for ...
                This is my favorite store they're always willing to share help or listen to what I'm looking for and if there is any other way to accomplish what I want to do love them all
                by
                • Verified Purchase
                • Recommended
                I love shopping at this store and I personally know many of the store associates
                I love shopping at this store and I personally know many of the store associates
                by
                • Verified Purchase
                • Recommended
                Randy went out of his way to assist me in picking out patio furniture for my deck. It's employee...
                Randy went out of his way to assist me in picking out patio furniture for my deck. It's employees like him, that makes shopping here, pleasurable. He should be commended.
                by
                • Verified Purchase
                • Recommended
                Not sure what was going on today got zero help when asked twice. Then they are training someone t...
                Not sure what was going on today got zero help when asked twice. Then they are training someone to use the lift in aisle that would be seasonal busy.
                by
                • Verified Purchase
                Good store. Nice prices. But the card refund process needs to be revisited. It takes way too long...
                Good store. Nice prices. But the card refund process needs to be revisited. It takes way too long for you to get your refund back on your card. If you don't pay in cash. Your screwed.
                by
                • Verified Purchase
                • Recommended
                Every time I’m in the store, the associates are kind and very helpful. I haven’t thought of going...
                Every time I’m in the store, the associates are kind and very helpful. I haven’t thought of going to Lowe’s yet!
                by
                • Verified Purchase
                • Recommended
                The website is fabulous - it tells you what is in stock at the store - and the people who work at...
                The website is fabulous - it tells you what is in stock at the store - and the people who work at the store are equally fabulous, especially with curbside pickup. When I shop inside the store, salespeople are always willing and eager to help me locate what I need and get me checked out in a swift time.
                by
                • Verified Purchase
                • Recommended
                The store was very clean, and employees were friendly and eager to help.
                The store was very clean, and employees were friendly and eager to help.
                by
                • Verified Purchase
                • Recommended
                Hi, Ms.Wanda thank you so much for your help today. Really appreciate your help. You’re the best.
                Hi, Ms.Wanda thank you so much for your help today. Really appreciate your help. You’re the best.
                by
                • Verified Purchase
                • Recommended
                This time it had everything I needed and I’ll be returning soon for more items.
                This time it had everything I needed and I’ll be returning soon for more items.
                by
                • Verified Purchase
                • Recommended
                Store was set up nice. .an very clean...gave us a nice face mask to wear.I needed help with my pu...
                Store was set up nice. .an very clean...gave us a nice face mask to wear.I needed help with my purchase an was helped quickly with great answers.thank you
                by
                • Verified Purchase
                • Recommended
                The employees are always happy and willing to help!!!
                The employees are always happy and willing to help!!!
                by
                • Verified Purchase
                • Recommended
                Excellent Store and superb customer service!!
                Excellent Store and superb customer service!!
                by
                • Verified Purchase
                • Recommended
                Great store! Friendly people and excellent customer service!
                Great store! Friendly people and excellent customer service!
                by
                • Verified Purchase
                • Recommended
                The Home project Reps, John B and Robert exemplified Home Depot high standard of customer service...
                The Home project Reps, John B and Robert exemplified Home Depot high standard of customer service. They were both knowledgeable about all of the heaters the store offered. Robert volunteered to carry the heater to the cash register for me. Both of these gentlemen are assets to this company. Susan M.
                by
                • Verified Purchase
                • Recommended
                Showing 1-30 of 532 reviews

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