Reviews for Concord Township #4121

We are self-employed commercial contractors whose client sends us throughout the mid-Atlantic area, so we usually use Home Depot at every job site, i.e. in a different space several times a month. It's usually a good experience, but we were put off during this one specific trip. The music was TOO LOUD and totally obnoxious (cheesy "holiday" fare). I actually had to raise my voice and repeat myself to be heard at check out. A couple of associates didn't help much by shouting back and forth right at the register/doorway area. Our clerk was so apologetic (Thank you, Kenneth). We found the cashier at the "Returns" desk to be rude and abrupt, mumbling stuff at us we had to ask her to repeat (she seemed a little better the following day at a regular register). Aisles in these places are always a challenge, especially when moving a heavy cart. We like Home Depot and believe this was just some unfavorable things colliding at one time.

Stopped here on way home from work looking for general clear xmas lights. They had plenty available at the price I was looking for.

Friendly and knowledgeable staff. Usually well stocked.

the associates were friendly and knowledgeable. great store

We purchased cabinets & countertop for our kitchen remodel & are very satisfied with the sales associate & how he planned out our project.

Sales associates very helpful but seasonal items/aisles a bit crowded and cluttered.

The store had everything I needed and more. It was not a bad price ether

The employees were very nice and willing to help find items that were not easily found. If I looked like I was searching, an employee always asked if I needed help. The registers were not backed up at all. Excellent experience!

The store associates knew I was in a hurry and made my experience at the store extremely efficient. I had three people helping me at the same time. My products were exactly what I was looking for and the price was what I expected. I just moved to the area and this is my new Home Depot

I am so pleased with the help I received from the associates in the plumbing section. I needed pvc pipes cut on 2 separate occasions and both of the associates that helped me were extremely kind and helpful in this task. They went above and beyond to help me with my project and I am very thankful for their help.

Great store. Very friendly staff. Would love to work there

The associates were always willing to help load my car with heavy purchases, which I really appreciated,

The store is well stocked and organized. Associates are readily available and willing to help.

workers were very helpful thanks I will be back it was time saving

store associates are always friendly and available to help. if they don't know they will find someone that does.

Store was easy to find items, well stocked, well lighted

The store is laid out well and the atmosphere is inviting to customers. The shelves are well stocked and the aisles clear. Store associates are very willing to help and are very knowledgeable about the products and the store layout.

ALL ASSOCIATES WERE EXTEMILY HELPFUL, AND I HIGHLY RECOMMEND THIS STORE..

Willie in the hardware department took the extra time to teach me something I previously did not understand. HIs helpfulness was like the type of customer service you expect in a small town hardware store. Thank you Willie. Kevin H.

Purchased a large grill and had it delivered by Home Depot. Two drivers, Dan & Jason could not have been nicer and actually put it into my garage for me snd carried my old one out to the yard for pickup. Service above and beyond. Had to call the store the next day as I realized it was missing the side burner grate. No problem whatsoever. Spoke with John Hager who arranged for the delivery to my home and he said just come in and I'll make sure one is waiting for you. Now that's what I call great service. These guys are a real asset to HD and make shopping here a pleasure.

THE STORE ASSOCIATES ARE ALWAYS COURTEOUS AND WILLING TO HELP EVEN IF YOU ARE NOT IN "THEIR" DEPARTMENT. IF THEY CAN'T ANSWER YOUR QUESTION THEY MAKE SURE THEY FIND SOMEONE THAT CAN.

Staff is knowledgeable and helpful specially for the novice do it -your-selfer

The level of professionalism and associate assistance and demeanor is always rather poor at this location, but on this particular visit I was very disappointed. I came specifically for a product I had in mind. A small garbage can for my chicken feed. I was injured and in an arm sling at the time of my visit. Associates were neither helpful or willing to accompany me to retrieve the product. I was just pointed in the direction, "just go through the double doors outside"... Only the cashier seemed willing to assist at the self check out. In the past I have also noticed the associates in the lumber department are not that happy to be there and not very helpful when asked to assist in either cutting lumber or taking lumber down off the rafters. Not very good overall experiences here this last year and being that I come from Kennett Square- 15 miles I may choose to take a further drive in the future to another retailer in the region.

yes the store was clean and the sales clerk was very knowlegible regarding the products.

Associates were very helpful with product knowledge and location

The associates are very helpful and knowledgeable.

Clean, easy to find items, friendly associates overal good experience

It took only a few minutes to find my product. Check out was very easy using the automated process. The store was well-organized and clea.

Shop here a lot. Great store with great people. I know my way around the store so i went right to the isles i needed.

Great experience at the return desk having lost my receipt. Was given wrong size information in the Anderson storm door department a month ago and had to return the door. Although the associate I spoke to was very friendly, no information was given about whether I could order a custom sized door and an extension kit which I later found out about.