Reviews for Crystal Lake #1920

Margaret was a true pleasure, she helped me find a couple of items in different parts of the store.

Paint department great - tools, not so great. Goodluck

We went to buy carpeting. We basically did not have to ask questions as the presentation was so thorough. WOW!

My convenient go to store

I was buying different items, stain window casings baseboards. The web site inventory matched what was on the shelves.

Steve and Vicki both managers at this location are phenomenal and go out of their way to offer advice, kindness and extraordinary customer service!!!

I would highly recommend, if you can, avoiding this Home Depot. Not only do they not follow other franchises dog policy - this one has a no dog policy (what the heck?!) but the employees AND managers here are curt, rude, and disrespectful any time you ask a question or have an issue you’d like resolved. There are so many other locations that treat you with respect and do not embarrass their customers. We never plan to return to this location again due to the numerous times we have been mistreated here.

Employees are always friendly and helpful. Bonus Hector one of the mangers is awesome. He’s always checking on customers and willing to help get them squared away.

We were looking for an expensive mower which this store had in stock, they went way out of their way to see we got the item and spent over an hour helping us. Can’t say enough about customer commitment like this, doesn’t exist in many places keep up the great work!

The store manager Jason V. and the asst. store manager Jason are tremendous. They went above and beyond to help me. they made sure I was taken care of and helped me with everything I needed.

Today my cashier, Maya, was very attentive and accommodating. She came out of her way to make sure that I was safe from an item on a shelf coming loose.

I had lots of questions and they all helped me. amazing!! Thank you

I was in store this weekend and was thrilled to find the supply so well stocked.

Danny, Lisa, Hailey, Ray and John are always very helpful when I’m there! If I ask someone a question, they guide me to the right person if they don’t know. They’re always really friendly and make me feel comfortable as I walk around aimlessly looking for new items for yet another project I’m trying to do myself. I highly recommend this location!

We purchased with installation two Andersen storm doors. Start to finish, Home Depot #1920 made this a perfect addition to our beautiful home. Everyone at the store was great and knowledgeable. The installer was an expert.

Glen L. And Chris H are super helpful. I live in Algonquin but I will continue drive and support the crystal lake store.

Marie T. is the only reason I purchased an appliance at Home Depot. I stopped in to check prices on refrigerators and due to a sale, found that the one we thought was out of our price range was actually affordable. Marie is knowledgeable about the warranties, the products and their features, sales and discounts as well as being kind and efficient. We ended up purchasing the fridge and a stove! If you need need an appliance, Marie is the person to see!

Always great service at Crystal Lake HD

Helpful employees all around. Maya the cashier engaged my children and made them apart of the experience.

Had a situation that need to be addressed, Both Jayne and Bionca showed great customer service skills and took the time and effort to solve the problem with positive attitudes..Thank you..!

Steven was very helpful and polite! There was no wait in line! The store is well organized! I found what I needed quickly !

Associated at this store are helpful and knowledgeable.

Great service by the employee like Christopher.Took extra miles in helping seniors like me. A Very GOOD place to by products.Customer service to be appreciated 5 out of 5 STARS.

My only complaint is that the tap to pay option is not available here. I rarely carry my cards with me so this was an inconvenience especially because I had to leave my job site to get these materials. Luckily staff was very personable and helpful.

Real rude lady at self checkout

Very happy with overall services

Brought a Storm door and picked up close to closing and a employee was great to help to car ad help tie it to car. Everyone willing to serve you.

My husband and I are working on a project together. Kyle was very knowledgeable about the material options and was also very helpful by safely cutting our material into the sizes we needed.

Home Depot always has employees available to help. Their employees are friendly, polite, and knowledgeable.

I needed to purchase two refrigerators. One for personal use, and one for use in a building that I am the Agent for the Landlord for. Joey Schweda at the Crystal Lake Home Depot was PHENOMENAL! He was so polite, engaging, he understood everything I said and answered all of my questions. He steered me precisely and quickly to the two fridges I purchased.