#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(815)444-2481
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
4447 Us Highway 14
Crystal Lake, IL 60014
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Customer Store Reviews

  • 4.7 out of 395 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (395)
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Showing 1-30 of 395 reviews
Store Associates were wonderful!
Paint associate was VERY knowledgeable and accommodating. Returns desk was exceptional in handling my return.
by
    • Recommended
    Great Store!
    Great store associate help and friendliness!!! Everyone is very helpful.
    by
    • DIY
    • Recommended
    Top Notch
    I was able to find everything I needed' The staff was friendly and helpful. A very successful shopping trip.
    by
      BEST TO ASK
      STORE VERY WELL ASSOCIATE FRIENDLY. ASKED IF I NEEDED HELP AT EVERY TURN. WHEN I DID THEY WERE EXTREMELY HELPFUL AND KNOWLEGABLE EVEN THOUGH I WAS TOLD THEY DIDN'T HAVE WHAT I NEEDED AS IT WAS NOT THE SEASON. WHAT IS THE SEASON TO BUILD A DOCK?..WHEN THE WATER IS DOWN NOW.. I HAVE TO GO ONLINE AND HAVE THE PILES DELIVERED TO THE STORE.....SO THEY HELP EVEN THEN.............THANK YOU
      by
        helpful and friendly
        Thank you to the crystal lake store associates for helping me pick out my window treatments by being able to go back ten years and find my exact measurements and apply them to what i needed.I never get very far without someone askinf me if i need help finding something .
        by
          Fence
          Got excellent advice and assistance in purchase of fence gate and materials.
          by
            Cashiers are so nice
            You guys could not be more friendly and professional, keep it up it makes a difference.
            by
              help in lumber department
              Mike S. helped me with my building project, I'm sure it would'nt of turned out so well without his help. Thanks Mike
              by
                Always something new to see
                I love visiting this Home Depot. No matter what I stop in for, I always find the new and lastest products on display. On one of my recent trips I was able to buy the perfect vanity for my guest bath for practically pennies! I wasn't even shopping for the vanity, but I couldn't pass up such an amazing deal.
                by
                  GREAT SERVICE
                  Fast friendly service with a smile! Will definitely will return!
                  by
                    Another great experience
                    I frequent this store at least once a month. The associates are always willing to help, although I sometimes just like walking through the store. One associate in particular stands out: Kari. Thank you.
                    by
                    • Verified Purchase
                    Helpful staff
                    All of the associates are friendly and know their stuff. Thanks!
                    by
                    • DIY
                    Garden Department
                    Just wanted to let you know the garden department looked great. The $.88 Hardy mums were beautiful.
                    by
                      Home Depot
                      We were completely satisfied with the service we received at Home Depot. The staff is always willing to help out in finding what we are looking for. We would return tocthis store in the future.
                      by
                        Satisfied Customer
                        I have always had a good experience shopping here.
                        by
                          Best experience!!!!!!!
                          Take my advise going to home depot for seasonal flowers ask for Shari She knows her flowers and I guarantee youll have sooo much fun.
                          by
                            Customer Service
                            Our cashier, Bonnie, was extremely helpful and friendly.
                            by
                              sales and service
                              my shopping experience was excellent the associate was very helpful in explaining all the details
                              by
                                Excellent customer service
                                We experienced above-and-beyond helpful service from sales associate Jim at this location of Home Depot.
                                by
                                  Service
                                  Excellent service by all departments. I always enjoy walking into Home depot. I know I will always find what I am looking for
                                  by
                                    Shopping for a hummingbird feeder!
                                    I had a wonderful experience shopping because there were so many choices and different price ranges. After purchasing the feeder, we now have so many hummingbirds; so much fun to watch!
                                    by
                                      Home Depot
                                      I find shopping at Home Depot very enjoyable especially when I am looking to solve a difficult problem or looking for some help regarding a specific job.
                                      by
                                        Fantastic Shopping Experience
                                        Always someone there to help and answer our questions. We enjoy shopping at this Home Depot.
                                        by
                                          owner
                                          very helpful. spent a long period of time reviewing all my options on a door purchase. reviewed all savings options including openning up a credit card
                                          by
                                            Fabian is awesome!!!
                                            We were having people over on July 4th and in the morning setup, I realized I needed a new gas hose for the grill as greased had spilled and burned it. Well, nobody carried the specific hose we needed in stock. After 2 trips to Lowes (place of purchase), all they would say was to contact the manufacturer to get a new hose ordered. Fabian recommended changing the fittings the hose would connect to and then I could use a standard hose. The 4th was a success thanks to Fabian!
                                            by
                                              Ray's the Man
                                              Ray's the most helpful sales associate in the store. He's helpful, knowledgeable, friendly, and willing to be of assistance!!
                                              by
                                                Supportive, knowledgeable staff
                                                As a female, I was treated with respect and assisted throughout the shopping process. I appreciate the support and the knowledge of staff to assist me.
                                                by
                                                  crystal lake
                                                  excellent customer service in the appliance department
                                                  by
                                                    People Friendly
                                                    I was looking for a water heater and after being in the aisle for only about a minute an associate asked me if I needed help. Fabian was awesome and Jim helped him load my tank into the truck.
                                                    by
                                                      Great Job
                                                      Steve and Wendy went the extra mile to sell us a whole house generator.
                                                      by
                                                        Showing 1-30 of 395 reviews

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