Crystal Lake #1920

4.8

out of 5

96% of customers recommend this store
Rating Breakdown
5
(260)
4
(27)
3
(5)
2
(3)
1
(9)
Associate Availability
Associate Helpfulness
Store Cleanliness
4.8
5
4.9
The Home Depot
Contact Us
Main: (815) 479-1030
Pro Desk: (815) 444-2481
Store Hours
  • Mon-Sat: 6:00am - 10:00pm
  • Sun: 7:00am - 8:00pm
Location
4447 Us Highway 14
Crystal Lake, IL 60014
Upcoming Workshops
  • Kitchen Showroom
  • Home Depot Truck Rental
  • Propane Exchange
  • Moving Truck Rental
  • Key Cutting

Nearby Stores

4.39 mi
  • 200 S Randall Rd
  • Algonquin, IL 60102
8.06 mi
  • 251 Spring Hill Road
  • Carpentersville, IL 60110
9.68 mi
  • 2461 N Richmond Rd
  • Mchenry, IL 60051

Store Details

Greetings from The Home Depot in Crystal Lake, IL. We look forward to seeing you in our store today. The Crystal Lake Home Depot is your one-stop shop for all of your home and garden needs. We pride ourselves on exceeding your expectations and providing excellent customer service. 
 
We’re more than a hardware store and proud to be members of this wonderful community. When not helping our customers with patio design ideas or finding the perfect shade of paint, we support our community in a number of ways. 

Come and see for yourself what makes the Crystal Lake Home Depot so special. We’re conveniently located at the corner of Route 14 and Route 31, right across the street from the Sage YMCA. 

Your Crystal Lake Store Team

Make His Father’s Day One to Remember

This Father’s Day, help dad rule the toolbox, yard and home with the gifts he needs and deserves. Whether it’s for professional contracting or weekend projects, we carry a wide range of tools including cordless drills, sanders and saws to help round out his workshop. Don’t forget to check out our truck tool boxes and Husky tool storage solutions to save him time when he’s searching for the equipment he needs. For tech-savvy dads, shop our variety of smart home devices such as smart assistants and smart doorbells, featuring 1080p HD video and cloud video recording. We also have a large selection of high-quality grills, smokers and accessories sure to breathe new life into upcoming tailgates and backyard parties.

Upgrade Your Kitchen With the Perfect Refrigerator

Keep your food fresh and organized with our wide variety of top refrigerator brands. For easier access to your milk, cheese and other dairy goods, choose one of our French door refrigerators. These fridges have large bins and wide shelves so you can effortlessly store bulky milk jugs and other sizable items. Chill your reds and whites at the ideal temperature with a wine refrigerator. Thermoelectric technology ensures these fridges are quiet and energy-efficient. If you own a business, find the right commercial refrigerator for your needs. Stainless steel refrigerators provide extra storage space and maximum durability, while merchandiser refrigerators allow you to display your company’s products with ease. Check out our buying guide to help you pick the perfect fridge for your home or business.

Streamline Your Roofing Project With Essential Supplies

Whether you’re repairing your roof or building it from scratch, we offer a wide array of roofing supplies to help you get the job done. Choose from our selection of shingles – ranging from 3-tab to architectural – to keep out water and provide instant curb appeal. Shop our roof flashing options to cover joints and prevent moisture from seeping into your home or business. When it comes to gutter systems, you’ll find plenty of supplies including K-style gutters, U-style gutters, guards and downspouts. A proper ventilation system is also important. Keep your home nice and dry with intake and exhaust parts such as attic fans, roof vents, gable vents and wind turbines.

It's Time for the Backyard BBQ Sale

Make your next backyard bash one for the books during this exclusive Backyard BBQ sale. Whether you favor a gas grill, charcoal grill, or just need a smoker to enhance your flavors, we've got just what you're looking for right here.

Save Even More With Coupons 

Visit our coupons page to get $5 off your next $50 purchase. 

CUSTOMER STORE REVIEWS

4.8

out of 5

304 reviews
5
(260)
4
(27)
3
(5)
2
(3)
1
(9)
Associate Availability
Associate Helpfulness
Store Cleanliness
4.8
5
4.9
96% Of Customers
Recommend This Store 202 of 210 reviews
Star Rating
Home Improvement Profile
Gender
Age Range
I had received a quote from a nearby competitor for a number of window blinds that were on sale a...

5.0

out of 5

I had received a quote from a nearby competitor for a number of window blinds that were on sale and as I prefer to shop at Home Depot, I asked Ray in flooring and blinds if he could price match. Without hesitation he did so and I went ahead and purchased the blinds. I favor Home Depot because they have such a great staff and I generally do not have to go hunting around the store in order to find someone to help. Special mention to Ray in Flooring and window treatments.

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We enjoy this store and find it easy to locate items we need. The employees are always helpful an...

5.0

out of 5

We enjoy this store and find it easy to locate items we need. The employees are always helpful and our favorite is Kari. She is always kind and joyful. Keep up the great work, Home Depot!

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I had a number of items to return and I needed help to select other faucets that would be suitabl...

5.0

out of 5

I had a number of items to return and I needed help to select other faucets that would be suitable for my needs. Asia in customer service was "first class" and Marshall in Plumbing/Bath was really knowledgeable and helpful. In general the staff at this store are excellent.

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The employees make this store awesome. I have only ever encountered helpful, kind and polite empl...

5.0

out of 5

The employees make this store awesome. I have only ever encountered helpful, kind and polite employees at this location. It may help that I am also kind to them. You often get what you give! But still they are always ready to help, answer questions, assist and generally speaking have smiles and a kind demeanor.

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They have ample inventory & wonderful &caring associates

5.0

out of 5

They have ample inventory & wonderful &caring associates

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Marshall in the plumbing department is very helpful and can answer pretty much any question you h...

5.0

out of 5

Marshall in the plumbing department is very helpful and can answer pretty much any question you have regarding plumbing. Luis at the service and returns counter is also extremely helpful and pleasant to work with.

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The staff (Marshall) was most forthcoming with information and key to properly diagnosing the plu...

5.0

out of 5

The staff (Marshall) was most forthcoming with information and key to properly diagnosing the plumbing issue. This was after I had already been to a competitor store... The instructions to fix my issue was clear and easy to understand. Will definitely be returning again! In essence, I can not say enough positive things of the impact Marshall had on the overall project.

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Marshall and Jimmy were instrumental in helping me do the work (sump pump not working) for which ...

5.0

out of 5

Marshall and Jimmy were instrumental in helping me do the work (sump pump not working) for which I received a reputable contractor quote of over $900. Per their direction, I troubleshot the system and fixed the problem for under $42! Their guidance was thorough, easy to understand, and supportive - after all, I made 3 trips back! Well worth my time and the effort - was simple!

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Always a pleasant experience at this location. Team members are always willing to help and have ...

5.0

out of 5

Always a pleasant experience at this location. Team members are always willing to help and have been very pleasant to me. Thanks for making it easy to shop at this Home Depot an keep up the great work!

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The staff is what makes the difference here. Its a rare find to have such a knowledgeable and fr...

5.0

out of 5

The staff is what makes the difference here. Its a rare find to have such a knowledgeable and friendly group of employees. Home Depot his a home run with this location. Happy shopping!

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This store is always very clean and organized and the people here are so friendly and helpful. We...

5.0

out of 5

This store is always very clean and organized and the people here are so friendly and helpful. We shop here so often that they ask us about our children. We always ring the bell!!

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There was help every where we went. That is a nice change as before there was no one to help us.

5.0

out of 5

There was help every where we went. That is a nice change as before there was no one to help us.

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The returns supervisor is making The Home Depot more enjoyable to go to everyday know. What profe...

5.0

out of 5

The returns supervisor is making The Home Depot more enjoyable to go to everyday know. What professionalism

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This store is amazing. Everyone has a smile and a cheery greeting for each customer. They also ha...

5.0

out of 5

This store is amazing. Everyone has a smile and a cheery greeting for each customer. They also have exceptional customer service. Why shop anywhere else !

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As usual, extremely helpful and friendly staff. This store really does a much better job than any...

5.0

out of 5

As usual, extremely helpful and friendly staff. This store really does a much better job than any others I frequent in terms of finding and keeping really friendly people who also know their stuff. Even the younger guys working here are nice and helpful. Thanks!

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The store is clean. It does not smell. The staff is friendly. I can usually find someone when I...

5.0

out of 5

The store is clean. It does not smell. The staff is friendly. I can usually find someone when I need help.

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The women of the paint department are awesome. Very knowledgeable and great customer service. T...

5.0

out of 5

The women of the paint department are awesome. Very knowledgeable and great customer service. Thank you!

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Have received excellent service at this store. Ray in flooring is an expert in all the options an...

5.0

out of 5

Have received excellent service at this store. Ray in flooring is an expert in all the options and provides great direction when we were selecting carpet. Katie is an excellent kitchen designer. She helped us make our kitchen beautiful.

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There were plenty of staff members on hand who made eye contact and offered help. I found my thre...

5.0

out of 5

There were plenty of staff members on hand who made eye contact and offered help. I found my three various items quickly with their help. In and out in almost no time. Thank you,

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The store employees are all so helpful and kind. Every time I go to Crystal Lake Home Depot I am ...

5.0

out of 5

The store employees are all so helpful and kind. Every time I go to Crystal Lake Home Depot I am treated like a queen. I found the product I needed but had to ask for help to find others. I received excellent help in a kind, cheerful way. Way to go!!

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I was very impressed with the knowledge and patience of one employee. Her name was Theresa, and e...

1.0

out of 5

I was very impressed with the knowledge and patience of one employee. Her name was Theresa, and everytime i have had the pleasure of dealing with her she has done an awesome job to go out of her way to help and make sure everything is correct including, fixing orders that others did not do correctly from the start. You have a few ladies there that think they know it all, don't listen and because they don't, they make mistakes on the orders. This young lady is the best, always! I wait in longer lines just to get her help, why you ask, because she takes her time, listens and does thing right and she asks questions to make sure. One thing i hate is when people cut you off from speaking and say yes i know and then make a mistake on my orders over and over again. Theresa is an asset to your organization and has never let me down, She make promises to fix things and keeps her promises. Honestley if it wasn't for her i would not be going there. My project has been a nightmare since my first order arrived. I have been shorted on items, not received certain items, received damaged items and all i keep hearing is we are sorry. The worst thing of all, my project should have been done in 3-4 weekends max. I am now going on 3 months THANKS TO SHIPPING FROM A WAREHOUSE IN CALIFORNIA. THIS IS A HORRIBLE IDEA, YOU NEED TO FIX YOUR LOGISTICS AND THE PEOPLE THAT RUN IT!! THANK YOU.

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Very helpful staff.

5.0

out of 5

Very helpful staff.

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This store is my primary "go-to" place to find my home repair and paint. The staff is always ver...

5.0

out of 5

This store is my primary "go-to" place to find my home repair and paint. The staff is always very friendly and always is willing to help when I need it or answer any questions I have. Kudos to Mary in the paint department. Just love her. She is always very cheery and friendly and best of all takes the time to get to know my name and always asks about my painting projects.

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Great service, quick in and out!

5.0

out of 5

Great service, quick in and out!

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I found the appliance I needed. I found a store associate to help with the sale, from a different...

5.0

out of 5

I found the appliance I needed. I found a store associate to help with the sale, from a different department.

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LOVE the garden center and the people who work there. They are knowledgeable, friendly and they k...

5.0

out of 5

LOVE the garden center and the people who work there. They are knowledgeable, friendly and they keep all of the plants and flowers looking absolutely beautiful. Every time my husband and I go there for something heavy, i.e., mulch, dirt, etc., there is always someone there who tells us not to do the heavy lifting and to leave it to them. It's hard to find that kind of service.

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All of the staff have always helped in courteous and polite manners. I don't recall ever having ...

5.0

out of 5

All of the staff have always helped in courteous and polite manners. I don't recall ever having a problem in the store for the past twenty years. It is consistently my favorite home improvement store.

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Very friendly

5.0

out of 5

Very friendly

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By far the best home improvement shopping experience I've ever had! Everyone went out of their w...

5.0

out of 5

By far the best home improvement shopping experience I've ever had! Everyone went out of their way to help me find product in the store, in the stock room and at other Home Depot locations. And, everyone did so with a smile on their face and an "I love my job" attitude. I would go out of my way to shop this store again!

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Excellent employee knowledge and great customer service. there are no hassles about anything!!

5.0

out of 5

Excellent employee knowledge and great customer service. there are no hassles about anything!!

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