#1 Home Improvement Retailer

Encinitas #660

Store Details

Contact Us
Pro Service Desk(760)632-6404
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
1001 N El Camino Real
Encinitas, CA 92024
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Customer Store Reviews

  • 4.6
    out of 466 reviews
  • 91%recommend this product
91%
Of Customers
Recommend This Store
413 of 453 reviews
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Filter Reviews By:Rating, Profile, Gender, Age (466)
Star Rating
Home Improvement Profile
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Showing 1-30 of 466 reviews
Thanks for the teamwork and the applied detective work
I appreciated the graciousness, tenacity and teamwork of the Encinitas Home Depot Employees. I was referred to the service department when the bar code on my Coin Star voucher was determined to be unreadable. I knew I had already used the $200 voucher twice. Apparently, the ink rubbed off in my wallet. I was impatient, discouraged, embarrassed and ready to throw the faded voucher away. However, Erika had other ideas. She enlisted the advice of other service people and even made a call to management for ideas. Eventually, the team found a phone number for Coin Star. Additionally, they decoded a transaction number and a date from the faded voucher. I was surprised when Erika made the call to Coin Star and was even more surprised when a human answered! Minutes later, I had the missing number and access to the remaining $52. You're the Best!
by
  • Pro
  • Recommended
Extremely helpful associates
They discontinued the cloth soaker hoses for those crappier rubber ones. The assistance provided by the associates is the only reason I plan on going back
by
  • Pro
  • Recommended
Great service
Always a privilege to go to this home depot, Donna always has a wonderful attitude
by
    • Recommended
    When you need help!
    Theres nothing better than when you need help getting an order together and the person goes way beyond what was expected, that was my experience with you guys today.. Well done!
    by
      • Recommended
      Great lawn and garden
      Went to this store for palm trees. Definitely best selection and quality of trees in any Home Depot I've been to. Store associate Ralph was a tremendous help when we needed help loading trees into vehicle. Will be back
      by
        • Recommended
        Employees love to help!
        I always find someone to help me very quickly. The sales associates seem to like working at the store! I love Home Depot and go there many times per month
        by
        • DIY
        • Recommended
        Great customer service
        The employee who helped me was very personable and helpful. Went out of his way to try to help me find a product. I was pleasantly surprised at the exceptional customer service.
        by
          • Recommended
          Love this store. Only thing we don't like about Home Depot is the fact that some items are not available on line for delivery
          We always find everything we need in the store or someone will help very readily. Only thing that bothers us with Home Depot is the inability to purchase certain items online and have them delivered. We have on a couple occasions had to go to a non- local store to pick up something. Seems like they should at least be able to transfer to our local store.
          by
          • Verified Purchase
          • Recommended
          On-line ordering
          Ordering on line and picking it up later is a breeze! Super fast and even got help loading it into my car!
          by
            • Recommended
            Encinitas Store
            I really enjoy shopping at this HD. There always seems to be someone available to assist and in many case they will approach me and ask if they can help. The store is well laid out and am always able to find my way around. Check out is also very easy.
            by
            • DIY
            • Recommended
            I spent 2 months researching washers and was happy with my purchase
            I bought a washer HE with an agitator. I researched this purchase for two months. I am happy with my purchase including the sale $.
            by
              • Recommended
              Outstanding Associate
              Tremendous assistance from young gentleman in the lighting dept. Very knowledgable, courteous and pleasant. A real keeper. Look for the associate with the small streak of white hair above his brow. Next regional manager!
              by
                • Recommended
                Couldn't Believe the Customer Service!
                I was in "Aw" with my overall experience with their customer service!! An associate was available and helpful at every turn! If you haven't frequented because of their "lack" of service, please give them another try. You'll be amazed in the "new" transformation!! Good job!
                by
                  • Recommended
                  Iove the depot
                  Always able to find What I need. Will be back for future projects. Excellent nursery dept.,
                  by
                  • DIY
                  • Recommended
                  Staffing Issues
                  Long line at garden check out cashier. Only one person on duty in garden area and he was forced to answer phone and answer questions in addition to his cashier duties. A 20 minute wait in line for customers is not good business. The main part of store had a number of employees floating around trying to look busy.
                  by
                    • Recommended
                    Great Store Representatives
                    We love the Home Depot. As home owners, there's always something needed. We can get whatever we need at the Home Depot. Karen, Shelly and the crew are most helpful and smiling. Thanks for restoring our faith in retail.
                    by
                    • Pro
                    • Recommended
                    Great new feature on website to find product in store
                    When you find an article on the Home Depot website, it tells you where to find it in the store (aisle and bay), once you have selected your store location. This feature is so helpful to find stuff.
                    by
                      • Recommended
                      Great prices
                      I was very satisfied when I purchased my garbage disposal. To my surprise I saved money by buying 3 of them. This was also my first time installing one.
                      by
                      • DIY
                      • Recommended
                      Return Cashier was very helpful.
                      I was happy with the plant guarantee and found the variety of colors and health of the plants to be wonderful. The cashier was attentive and offered paper to protect my car from soil spills.
                      by
                        • Recommended
                        I know I get get what I need
                        Home Depot has helpful and nice employees plus they have repaired items for me. Thank you
                        by
                          • Recommended
                          Good store experience
                          Looking for materials to do some signs for our wedding. They were helpful to cut wood to the size I needed and even gave us some scraps of wood for free that we can use!
                          by
                            • Recommended
                            Good experience
                            Always impressed about associates knowledge of where I can find something and if I ask that they will accompany me to make sure I'm getting the correct item.
                            by
                              • Recommended
                              Home Depot Shopping Experience
                              The store associates are amazing -- so helpful, so courteous, so patient. And they have a great sense of humor. Terrific people, great store
                              by
                                • Recommended
                                This store has everything that i need.
                                I like to visit this store because is very close to the place where I work. Also this store has everything that I need, and everything easy to be found.
                                by
                                  • Recommended
                                  Great Store Experience!
                                  Store associates are always available to help. They are courteous and knowledgable. I always find what I need at this store.
                                  by
                                  • DIY
                                  • Recommended
                                  Great Home Improvement Experiance
                                  Home Depot Associates greeted me and offered to assist in every department that i entered. Granted I looked lost with my kids in tow but knew just what I needed; I appreciated the willingness to help. The check out was by far the best in professionalism and patience…did I mention I had both my kids in tow… Great Experience at Home Depot Encinitas!!
                                  by
                                  • DIY
                                  • Recommended
                                  Great Sales Associates in Building Materials
                                  Store associates Rebecca and Omar in Building Materials really knocked themselves to help me find the best stucco patch to repair the outside of my home before the rain next week. Big improvement in the quality of store associates in Encinitas -- thanks, also, to the new manager who I understand is partially responsible for the super customer service.
                                  by
                                  • DIY
                                  • Recommended
                                  Not the place to shop for Christmas Lights this year
                                  We went to purchase additional outdoor Christmas lights FOUR WEEKS before Christmas Day. We had purchased the same net lights from Home Depot, but found we needed a few more boxes. Not only was the holiday lighting wall so disorganized that boxes were filed under the wrong types and the aisle cluttered so you could not get around so easily, but the salesman in the section was neither friendly nor helpful. We have been frequenting this store for years. We have never experienced such apathy and unfriendliness. After spending a good 15-20 minutes trying to locate a few boxes of warm white net lights ourselves and coming up empty, we asked a salesman if he could help us look. This is exactly how he responded: He pointed at the holiday lighting wall and stated, "The inventory there (point-point) is what is left. If you can't find it, it is probably out. You should have shopped a month ago when we had plenty." That is a direct quote. I was dumbstruck by the rudeness and attitude. It was two-three days BEFORE Thanksgiving. Do I really need to shop for outdoor holiday lights 60 days before Christmas in the future? We left annoyed. I ended up purchasing lights from another store who properly allocated their inventory for the holidays. We shop at Home Depot often for our home and rental properties' repairs so we are familiar with most of the faces Luckily, we did not recognize the salesman whose service was so underwhelming. I sure hope that the impolite salesman was just hired as temporary holiday help. If he is a new hire, someone needs to intervene. He was middle-aged, but honestly his behavior reminded both of us of an apathetic teenager at a job he really hates.
                                  by
                                    first trip to this store
                                    The store was nice and clean. I will be nice to have the parking lot back from the Christmas trees!
                                    by
                                      • Recommended
                                      Always a good experience
                                      The greeter at the door is always such a nice touch. He went out in the cold and got me a cart when I had just asked where they were. Returning items was met with a pleasant smile and she was very curteous. Hmm, I need a spell check! It was a Sunday so there were not as many people to help you.
                                      by
                                      • Pro
                                      • Recommended
                                      Showing 1-10 of 466 reviews

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